Problems with ACR

#1 January 11th, 2020, 7:43 PM

Hey is anyone else having problems connecting to ACR? I noticed someone timed out in my hand then I got a message saying that the hand was misdealt, then a message saying I had disconnected from the server to check my internet connection, and now when I try to close the site out and open it back up I just get a spinning dot wheel on top of the advertisement for OSS like its trying to load up. Is there anything I need to do? Is this a sign of a bigger problem? Please advise.

#2 January 11th, 2020, 7:47 PM

yes, it seems ACR has a new promotion for OSS and it is freezing the screen, I suppose it was just a matter of time before they had a new set of issues.

#3 January 11th, 2020, 7:53 PM

Originally Posted by Ice Wolf

Hey is anyone else having problems connecting to ACR? I noticed someone timed out in my hand then I got a message saying that the hand was misdealt, then a message saying I had disconnected from the server to check my internet connection, and now when I try to close the site out and open it back up I just get a spinning dot wheel on top of the advertisement for OSS like its trying to load up. Is there anything I need to do? Is this a sign of a bigger problem? Please advise.

my program sometimes hangs and the connection error but my internet is great.

#4 January 11th, 2020, 8:26 PM

Im having huge problems today, not getting any of the on demand tournaments coming up for registration. just the 300 gtd etc seems like all the " ON DEMAND" games are running but no late reg or early reg so i cant join them

#5 January 11th, 2020, 8:30 PM

Also seems like all the cash tables are down?? except 45 players in blitz.... damn figures the day they are suppose to start releasing bonus its all screwy or maybe its just me who knows

#6 January 11th, 2020, 8:31 PM

I still can't get past the spinning loading wheel with the OSS advertisement. Any idea how long it usually takes for them to identify and fix problems like this?

#7 January 11th, 2020, 8:31 PM

Same here...connection error during a game well over an hour ago and still the same issue. Scouted around the net a bit and it seems they're working on the problem but no solution yet.

#8 January 11th, 2020, 8:41 PM

Good luck with that man ! After being my favorite room for 10 years, I couldn't get the app to run anymore since last May when they decided to renovate their software. The worst part is that their support never helped me with that issue and ended up ignoring my emails all together till this day !

#9 January 11th, 2020, 8:43 PM

Same here issues over & over again Problems with ACR

1st got the same thing you did while playing in Venom game. Never could get back seated. So went to play at cash table and that worked for a little bit & sure as heck all of a sudden it just showed a message that table was closed.

Took forever to get my account page open so I could make sure what I had at the cash table was back in my account..

Hope they get things fixed soon grrrrrrrrrrrrrrrrrrrrrr

#10 January 11th, 2020, 8:45 PM

The match is up - casino org.

#11 January 11th, 2020, 8:58 PM

Sitting with 10% of chips in a $1.00 MTT and freeze comes on strong. Hopefully, they follow their rules and credit my account the proper amount about $5. So, frustrating with the messed up game and having a descent roll going on.

#12 January 11th, 2020, 9:04 PM

I was in the middle of a tournament when I got disconnected. I really hope this problem does not occur in tomorrow's CC freeroll!!

#13 January 11th, 2020, 10:48 PM

Their Twitter account said they had some "non-scheduled maintenance" for a bit. Everything is up and running now.

#14 January 11th, 2020, 10:51 PM

Yes, there was issues today. seems to be cleared up for the moment..

#15 January 11th, 2020, 10:56 PM

Yeah mine is back up and running now too.

#16 January 11th, 2020, 11:05 PM

Seems to be working. They might have even restarted a couple games that got interurpted.

#17 January 11th, 2020, 11:09 PM

I have contacted them. They said that in 2 hours everything should be OK. They had server problems.

#18 January 12th, 2020, 3:08 AM

I think they still might be having a few problems cause I just got the ticket in the Step 1 Venom freeroll and its been over for 15 minutes and the table still has not closed.

#19 January 12th, 2020, 4:20 AM

I have some problems sometimes it says that disconnected from the server to check my internet connection.

#20 January 12th, 2020, 6:45 AM

I also sometimes have such unpleasant moments, but it usually only takes a few minutes. I am used to it already. All you have to do is wait.

#21 January 12th, 2020, 8:11 AM

Sounds to me like a bad connection, you need really high speed internet to run those games and i was having problems at first and had to go and get a WPN to recieve internet better, try that if you think it might help

Originally Posted by Ice Wolf

Hey is anyone else having problems connecting to ACR? I noticed someone timed out in my hand then I got a message saying that the hand was misdealt, then a message saying I had disconnected from the server to check my internet connection, and now when I try to close the site out and open it back up I just get a spinning dot wheel on top of the advertisement for OSS like its trying to load up. Is there anything I need to do? Is this a sign of a bigger problem? Please advise.

#22 January 12th, 2020, 3:51 PM

Originally Posted by WeBeMerkinEm

Sounds to me like a bad connection, you need really high speed internet to run those games and i was having problems at first and had to go and get a WPN to recieve internet better, try that if you think it might help

If you would take the time to read just a couple more post in this thread you would know that they were having problems yesterday.

#23 January 12th, 2020, 5:12 PM

WPN is a disaster. They should really work on their costumer support, tech team and software. I cant imagime having any meaningfull money on a site like that. Also rakeback seemed to be off many times in the past and they not seem to fix it.

#24 January 12th, 2020, 6:36 PM

Since the update ACR has had lots of issues. The update was improperly coded and some of the problems will never be fixed.

#25 January 12th, 2020, 6:59 PM

Having trouble with my Bonus, has to contact support 3 times last week an the way it looks now today to

#26 January 12th, 2020, 7:25 PM

Originally Posted by Deeznutzzzz

Sitting with 10% of chips in a $1.00 MTT and freeze comes on strong. Hopefully, they follow their rules and credit my account the proper amount about $5. So, frustrating with the messed up game and having a descent roll going on.

They gave me $5.99. I didn't contact support which made the money that much nicer.

#27 January 12th, 2020, 7:46 PM

Hello! and in Russia it is possible to play on an Acre or a black chip, the application is downloaded, installed and at the end, writes an error ((! ????

#28 January 12th, 2020, 8:13 PM

Originally Posted by Deeznutzzzz

They gave me $5.99. I didn't contact support which made the money that much nicer.

Cant really complain with that, though i do have to admit its abit frustrating the troubles they have been having but i do enjoy acr alot more then pokerstars.

#29 January 12th, 2020, 9:12 PM

Originally Posted by Ice Wolf

Hey is anyone else having problems connecting to ACR? I noticed someone timed out in my hand then I got a message saying that the hand was misdealt, then a message saying I had disconnected from the server to check my internet connection, and now when I try to close the site out and open it back up I just get a spinning dot wheel on top of the advertisement for OSS like its trying to load up. Is there anything I need to do? Is this a sign of a bigger problem? Please advise.

I had the same issue it told me to contact support and I lost out on a bunch of hands.

#30 January 12th, 2020, 9:14 PM

anyone else got there money back for the tourney they was playing while this happen?

#31 January 12th, 2020, 11:32 PM

Originally Posted by nikolaevich87

Hello! and in Russia it is possible to play on an Acre or a black chip, the application is downloaded, installed and at the end, writes an error ((! ????

Hi, I see a lot of Russian players on ACR. Maybe you have a virus protection program throwing the errors.

#32 January 13th, 2020, 1:26 AM

Sometime when acr do a new tourament or when you have of players to tourament, that' s fun, acr do new tourament for all players with big pricepool. Thank's acr, alaways good game.

#33 January 14th, 2020, 2:43 AM

Originally Posted by nikolaevich87

Hello! and in Russia it is possible to play on an Acre or a black chip, the application is downloaded, installed and at the end, writes an error ((! ????

Yes you can play on ACR, please be so kind and contact our CS reps either by Call Toll Free 1-877-314-4195 or either by live chat to get tech support here:

https://www.americascardroom.eu/poker-customer-support/

#34 January 19th, 2020, 7:22 PM

Hello! poker is prohibited in Russia! and all sites are blocked! I use Tor, but when I download the ACR application and Black Chip, the application installs, downloads and throws an error! after it is only proposed to close!

#35 April 17th, 2020, 12:03 PM

Originally Posted by Ice Wolf

Hey is anyone else having problems connecting to ACR? I noticed someone timed out in my hand then I got a message saying that the hand was misdealt, then a message saying I had disconnected from the server to check my internet connection, and now when I try to close the site out and open it back up I just get a spinning dot wheel on top of the advertisement for OSS like its trying to load up. Is there anything I need to do? Is this a sign of a bigger problem? Please advise.

gggg.jpg

#36 June 21st, 2020, 5:00 PM

Having MAJOR problems timing out with the eventual winning hand, there is something SERIOUSLY goin on with this site, it hasnt been the same since this JAN update. Im very concern cheating is invloved, there is NO reason i should be timing out 20+ times during a tourney, during a cash game, AND im cheated out of fair play.

#37 June 21st, 2020, 5:55 PM

I also have problems with this room; the play is frozen; it falls when I go to make a bet sometimes it falls. Before it worked better.

#38 June 21st, 2020, 6:03 PM

I still think if they are going to show the number of big blinds, when there are antes they should be included in the calculation. What purpose does it serve to show the number of BBs and not include the antes?

#39 June 21st, 2020, 7:11 PM

That is one of the reasons why I stick to live games. Smh. Would love to give ACR a try though. They do follow me on Twitter.

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Problems with ACR

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