Problem logging into Stars

odinscott

odinscott

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Anyone else having this problem. I was just logged in a few hours ago, now it says to contact support. (which I did but didnt get a reply yet)
 
bubba24

bubba24

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Hmmm not me .I'm logged on now waiting for a tournament to start.
No problems at all
bubba
 
odinscott

odinscott

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URGH

Now I am a bit worried. =\

I was just playing, went to an appointment, had to leave in the middle of a sat, so I left it running, came back restarted, did a few things, sat down... "contact support".
 
odinscott

odinscott

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Seems like this has been the longest I have EVER waited for Stars support... (30 min + and counting...) =(
 
aloevera

aloevera

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Anyone else have access to your computer, while you were still logged in and gone?
 
richsgirl187

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I know from members experience from another forum I am a member at that when they get a message to contact support it means that the pokersite has frozen the account pending an investigation for some reason.

Yours may be a simple fix of course.

I wouldn't get too worried until you hear back from them.
 
odinscott

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Anyone else have access to your computer, while you were still logged in and gone?

Jesus god I hope not. :eek:

It wont even log in. A popup says "contact support" with a big yellow "!" !! :icon_scra
 
odinscott

odinscott

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I know from members experience from another forum I am a member at that when they get a message to contact support it means that the pokersite has frozen the account pending an investigation for some reason.

Yours may be a simple fix of course.

I wouldn't get too worried until you hear back from them.

URGH That is what I figured. I played the million at my grandmothers yesterday and went on to donk away a hundred or so at my moms. Then played today and had to leave halfway through a sat. Didnt think any of this would matter though?? Unless someone robbed me. lol (not really lol)
 
odinscott

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Note to self: self change password when (if) you get your account back. especially if your monies are still there...
 
richsgirl187

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Normally pokerstars is very quick about any investigations they do on an account. Once the account in reinstated the money is still in tact.
 
WVHillbilly

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Best guess would be that the multiple IPs recently tripped something at Stars. You'll probably just have to explain and then get your access back. Or they'll keep your monies and and give it out as new deposit bonuses (hey that money has to come from somewhere).
 
odinscott

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Best guess would be that the multiple IPs recently tripped something at Stars. You'll probably just have to explain and then get your access back. Or they'll keep your monies and and give it out as new deposit bonuses (hey that money has to come from somewhere).

lolz! You suck!

Why would the fact that I played from 5 different houses (plus the coffee shop) matter to them. I know why this is happening, it is because they just gave out all of those 20% bonuses today. My bankroll is part of the bonus.

(tbh paranoia about losing my monies - that it took me forever to be able to lose a few hundreds and not worry - is not a good feeling)
(not to mention my fpps)
 
odinscott

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Well this is not at all comforting:

Hello Scott,

Thank you for your email.

It would be helpful if you could provide us with the message that
you're
receiving, including any error numbers.

We will then be able to assist you further.

Regards,

Kiel
PokerStars Support Team
 
odinscott

odinscott

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Can someone look and see if I am at any table giving all of my hard earned monies away?
I have the horrible feeling that I cant log in because someone is logged in and stealing all of my monies...
 
aloevera

aloevera

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Can someone look and see if I am at any table giving all of my hard earned monies away?
I have the horrible feeling that I cant log in because someone is logged in and stealing all of my monies...

if same user name as here...no your not logged in
 
WVHillbilly

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Were you playing NL200 when you logged off??
 
odinscott

odinscott

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I tried to reinstall Stars. No good. =(

Edit: this has got to be bad. they are saying they didnt do anything and telling me to unblock them with my firewall!! Maybe they cant tell that I have played 60,000 hours of poker with no problems!! I am smart enough to reboot my machine and reinstall the client. lol
 
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