C
crazyskillz35
Rising Star
Bronze Level
Normally I would post this problem on the Full Tilt forums but since my account to play is blocked I cannot post on the forums.
On 12/11 I noticed a charge on my bank account that didn't seem right. It was from Ultra Safe Pay. After talking with my bank, they told me to call the bank that Ultra Safe Pay uses to try to confirm what the transaction was for. They then told me to call another number to talk to someone else. That person then told me to call yet another number which ended up being Ultra Safe Pay. While on the phone with them, I asked them what this charge was for. They told me it was for a transaction that took place on 11/21. I then asked them who was the person who charged me through them and what it was for. They told me there was absolutely no information about the company nor what it was for. They then told me they would send this query to another department to find out who did it and they would either call or e-mail me back. The e-mail address they had on file was an old e-mail address that all the mail is forwarded to another account (old college e-mail forwarded to my AOL one). I then told them to e-mail me at my AOL account and to call my cell phone to follow up. To this day they have still not bothered to answer me back. Since Ultra Safe Pay couldn't give me any answers I went to my bank and filed a dispute against the charge.
A couple days later while going through my records I notice I bought into Full Tilt on 11/25 and that there was no charge for it. Once noticing this, I called my bank to stop the dispute and they told me they would. Ultra Safe Pay screwed the pooch by telling me a wrong date.
Now yesterday I got an e-mail from Full Tilt telling me they are freezing my account because the $150 was returned to my bank account and for some reason it was. So in the morning I tried e-mailing them to try to straighten this problem out but they refuse to answer me on my AOL account. Mind you, my AOL account is the same name as my account on Full Tilt. They tell me I must e-mail them from my old college e-mail address. I have pleaded with them this is impossible but they just ignore it. I even told them they should call AOL, call my college, call my bank, and anyone else they wanted to verify that I am who I say I am.
I also got a letter in the mail from my bank yesterday that states they stopped the dispute and gave the money to Ultra Safe Pay. So that leaves me thinking Ultra Safe Pay gave me the money bank not on my banks request.
Since that dispute started, I put more money into my Full Tilt account and they are refusing to give me access even though I told them I would redeposit the money if they unlocked my account. Does anyone have any suggestions for me? I really don't care that much about the money, it is more about the principal of this whole thing. I am trying to make things right but they just pretty much tell me to go **** off. What makes it even worse is that I have been on Full Tilt for over 5 years and this is the first problem I have had with them and they are being twats.
I've already thought about calling my bank and getting the deposit in my account reversed if they are going to just pretty much tell me to screw off. What I'm more pissed about was I already qualified for the Silver status for the points tournament and was going to get gold. I was also going to qualify for playing everyday.
Thanks in advance
On 12/11 I noticed a charge on my bank account that didn't seem right. It was from Ultra Safe Pay. After talking with my bank, they told me to call the bank that Ultra Safe Pay uses to try to confirm what the transaction was for. They then told me to call another number to talk to someone else. That person then told me to call yet another number which ended up being Ultra Safe Pay. While on the phone with them, I asked them what this charge was for. They told me it was for a transaction that took place on 11/21. I then asked them who was the person who charged me through them and what it was for. They told me there was absolutely no information about the company nor what it was for. They then told me they would send this query to another department to find out who did it and they would either call or e-mail me back. The e-mail address they had on file was an old e-mail address that all the mail is forwarded to another account (old college e-mail forwarded to my AOL one). I then told them to e-mail me at my AOL account and to call my cell phone to follow up. To this day they have still not bothered to answer me back. Since Ultra Safe Pay couldn't give me any answers I went to my bank and filed a dispute against the charge.
A couple days later while going through my records I notice I bought into Full Tilt on 11/25 and that there was no charge for it. Once noticing this, I called my bank to stop the dispute and they told me they would. Ultra Safe Pay screwed the pooch by telling me a wrong date.
Now yesterday I got an e-mail from Full Tilt telling me they are freezing my account because the $150 was returned to my bank account and for some reason it was. So in the morning I tried e-mailing them to try to straighten this problem out but they refuse to answer me on my AOL account. Mind you, my AOL account is the same name as my account on Full Tilt. They tell me I must e-mail them from my old college e-mail address. I have pleaded with them this is impossible but they just ignore it. I even told them they should call AOL, call my college, call my bank, and anyone else they wanted to verify that I am who I say I am.
I also got a letter in the mail from my bank yesterday that states they stopped the dispute and gave the money to Ultra Safe Pay. So that leaves me thinking Ultra Safe Pay gave me the money bank not on my banks request.
Since that dispute started, I put more money into my Full Tilt account and they are refusing to give me access even though I told them I would redeposit the money if they unlocked my account. Does anyone have any suggestions for me? I really don't care that much about the money, it is more about the principal of this whole thing. I am trying to make things right but they just pretty much tell me to go **** off. What makes it even worse is that I have been on Full Tilt for over 5 years and this is the first problem I have had with them and they are being twats.
I've already thought about calling my bank and getting the deposit in my account reversed if they are going to just pretty much tell me to screw off. What I'm more pissed about was I already qualified for the Silver status for the points tournament and was going to get gold. I was also going to qualify for playing everyday.
Thanks in advance
