Pokerstars is working loud

Good afternoon, what I write here more than anything is a release of the anger that I have these days to play in pokerstars, since since the signature they do not give you an answer for more than 2 months or 3 months that they did not respond to the claims. I have noticed that this began to happen since more than 200,000 players enter ... if they do not have the capacity to accommodate so many people, they should not allow it, even if they cannot respond to the claims of those who deposit in their room and use it ( to receive a deposit there if it is seen that they put resources at the service of the players, because the software works perfect) The software is working very badly, when I sign up for a spingo, for example, it takes time to open the table and I always appear austere ... ovbio with fewer chips or sometimes even with the tournament lost. When you make a bet it takes time to process it, and when you process it it is with a change or line changed to what you want to bet. slots are closed all the time due to system problems or errors are detected ... if they know there are errors in the game or system they should compensate the players ... a few days ago they awarded a chest with 1 dollar compensation for the malfunction of the software. They know that the software is working very badly but in reality they are not doing anything in particular to give an appropriate response ... to compensate with 1 dollar is to laugh in the face of those who deposit and use their room. And I do not do it out of desire, but I am angry that they keep your money and that claims are not answered, I play in other rooms such as ACR for example and I do not have these problems. PS: instead of continuing to open promotions to engage new players, they should be concerned with giving answers to those who have been playing for years in their room.

In april there were situations with serious lag when more than 200 000 players are active. Frankly in the last 2 weeks i have not seen this and my friends also see significant improvement so it looks like they finally took measures.

probably their support team cannot handle a lot of complaints and questions
especially during a pandemic and remote communication
in general, updating the room itself is not to many's liking

I remember over a decade ago they used to have well over 500k players on with out issues. I guess they have cut back on server investment since it is not necessary anymore

This was the Scheinberg era of PokerStars, where things were handled a little bit better.
Not it is the Amaya / StarsGroup era, and maybe they have fewer people working for support, and there is also this crisis.