pokerstars went down

At 12:00 noon the pokerstars site went down . IT MUST OF BEEN THE POKER GHOSTS OOOOOOOOOHHHHHHHHAAAAAAHHHHHHHHH!!!!!!
Is anyone else experiencing this problem checked other sites and the net and they are working fine!!!

Yes. I was just about to post this as well. It won't actually connect to log in.

Same problem here, won't connect to login - time: 12:38 est.

Same here. I was actually having a good run in a tourney for the first time in months, too

The US government have them shutdown.

Pothole said:

The US government have them shutdown.

Click to expand...

well i cant get on to AP either. bit odd. but im sure its just temporary

ythelongface said:

well i cant get on to Absolute Poker either. bit odd. but im sure its just temporary

Click to expand...

No probs with Absolute Poker or Ultimatebet or FT, just logged in.

me too, logging in for juno tourney

Thank you for your email and for allowing us to be of assistance.

Today we encountered a problem with the PokerStars game server.

If you were in a tournament at the time of the downage and did
not complete the tournament, please e-mail us with the subject line:

"REFUND: Txxxxxx, $a+b buy-in, USERID"

...where "xxxxxx" is the Tournament ID, "a+b" is the buy-in of the
tournament (for example, $20+2), and "USERID" is your PokerStars User
ID.

We apologize for this outage, which is a very rare occurrence here on
PokerStars. We are working diligently to solve the problem.

We appreciate your patience and understanding as well as your business.

Regards,

Angelica
PokerStars Support Team


but the dont say how long it takes bfore i can login again and claim my rebuy

Freeking shit. I guess I'll cashout and move to partypoker for good.

I'm getting a bit sick an tired of the same old stuff with pokershit

To make things worse for me, I have been going through a real bad patch and at the time the site went down I was on the bubble in one SNG & first out of 3 in another SNG - typical !!!

its back at 1:09

its 18:10 where i live but its back now im playin again
join in gimme chips

T_inc said:

If you were in a tournament at the time of the downage

Click to expand...

lol @ downage.

T_inc said:

but the dont say how long it takes bfore i can login again and claim my rebuy

Click to expand...

You can claim your refund now since you have to send an e-mail to them. You don't need the site to be back up.

amroawad said:

Freeking shit. I guess I'll cashout and move to partypoker for good.

I'm getting a bit sick an tired of the same old stuff with pokershit

Click to expand...

OMG. You're kidding right? This is a level? PS rarely has issues like this and on the occassion they do they fix them as quickly as possible and are highly reliable in making right with the players as appropriate.

well its back....but the sng tables disappeared in front of my eyes so il wait a bit bfore writing in for something

Of course, I don`t know how to match the tourney ID to the buy in as I was playing 2 games at the same time

Ronaldadio said:

Of course, I don`t know how to match the tourney ID to the buy in as I was playing 2 games at the same time

Click to expand...

Check your hand history folder on your hard drive.

tenbob said:

Check your hand history folder on your hard drive.

Click to expand...

Thanks TB - done it

I exchanged dialog with them ... here's their response:

Today we encountered a problem with the PokerStars site and are in the
process of restarting our servers.

If you were in a tournament at the time of the outage then we will be
cancelling the tournaments. These tournaments will be cancelled in
accordance with our Tournament Cancellation Policy which can be found
here:

Poker Tournament Cancellations - Rules and Policies

Any players who were in a tournament will receive an automated email
with a full breakdown of the refund issued, after the site comes back
up.

If you were involved in a cash game then your chips may still be
allocated at the table(s) you were playing at. You can locate the
tables by using the Requests -> Find a Player feature, and searching
for your own UserID.

We apologize for any inconvenience caused by this incident which I
assure you is a very rare occurrence on PokerStars.

lol I think I came right after the restart, because there were literally like 5 200nl FR tables. Thought maybe poker was drying up after all, because although there usually aren't many juicy tables this time a day there usually are still like 50 tables.

amroawad said:

Freeking shit. I guess I'll cashout and move to partypoker for good.

I'm getting a bit sick an tired of the same old stuff with pokershit

Click to expand...

Worst first post ever. You have no credibility here Mr. Firstpost and you're talking about a site that has the best customer service in the industry. Not only do they have the best tech support, but they are quick to right the wrongs when things do go wrong.

and made things right they did!!:icon_santim like 270$ in tha plus since they went back onthnx pokerstars and myselfits the first time i have had a problem with stars and they send me an explenation mail they give me my buy in back
no complains of their service here
still the best site

It appears that PokerStars is still down this morning (5 am EST). Not surprised as I observed symptoms over the last couple weeks that would require serious diagnostics and perhaps revision/rework. So, shall be patient.

CORRECTION: It appears they are now back up; just received an eMail from their support unit. They have suggestions on how to clean up your end, if there are still problems logging into the system ... write them at support@pokerstars.com if you need their help.

zachvac said:

lol I think I came right after the restart, because there were literally like 5 200nl FR tables. Thought maybe poker was drying up after all, because although there usually aren't many juicy tables this time a day there usually are still like 50 tables.

Click to expand...

You're scaring them away Zach, slow down lol