A few days ago, I registered for a low buy-in, 18 player SnG at PokerStars
. When the tourney started, I was not seated. When I tried to access my seat via "Registered in Tournaments", it was grayed out. I was forced to quit the app and log in again. When I did, I was taken to the wrong table and could not find my seat. Had to open the lobby and seat myself. Lost at least 3 minutes of play.
I complained to the so-called support. Sent them my log files, as requested. They claimed that I had either closed my game window or disconnected and so could not be seated. Sure, I'm an idiot; I would register for an SnG and then do something to lock myself out. Of course, they conveniently ignore the fact that other than "Registered in tournaments" all the other menu items were working fine AND that when I logged in again I was taken to the wrong table.
Ironically, that day I was about to deposit at PS. I took the snafu and their bs respose as a sign never to trust them with my money.