PokerStars support.😅

#1 July 14th, 2020, 9:12 AM

Hello ladies and gentlemen, I had a progress bar on Sunday at PokerStars, but I couldn�t open the gift, either I had problems, or they wrote to the support service with a request to open the gift, surprisingly they answered quickly (the next day) , usually the answer is waiting for 2-3 weeks, they write so that I send them a file of my problem, honestly I did not understand what they needed, once I could not go to the StarsRewards store to buy tournament tickets, I wrote to the support team, they sent a catalog of tournaments with codes, I sent codes, bought tickets ... That's it. And here are some files, I write in large letters: �OPEN MY GIFT !!!� I didn�t manage to log into my PokerStars account and received an email: �We opened a gift for you manually. �Hence the question:� Why do they need files, write meaningless letters, just do what they ask for? �Gogo had something similar? Respectfully Sergey.

#2 July 14th, 2020, 2:32 PM

Pokerstars Support never answers to me..

Or they send me messages 2 days later, i have to deposit

#3 July 14th, 2020, 4:21 PM

After an application on a PC, you can contact them through an online chat, this will greatly speed up the resolution of any issues.

#4 July 14th, 2020, 4:29 PM

You have to change the language to English, and automatically in the help options live chat is available, they will solve your problem faster

#5 July 17th, 2020, 12:51 PM

You can also try on Facebook, they solved my case after 2 days.

#6 July 17th, 2020, 1:47 PM

Originally Posted by elJenio8

El soporte de Pokerstars nunca me responde ...

O me env�an mensajes 2 d�as despu�s, tengo que depositar

I recommend that you try to contact them through other means such as social networks (tw, fb, etc.). It seems to me that in these social networks they responded more quickly.

#7 July 17th, 2020, 2:10 PM

Originally Posted by Sergei 9417

Hello ladies and gentlemen, I had a progress bar on Sunday at PokerStars, but I couldn�t open the gift, either I had problems, or they wrote to the support service with a request to open the gift, surprisingly they answered quickly (the next day) , usually the answer is waiting for 2-3 weeks, they write so that I send them a file of my problem, honestly I did not understand what they needed, once I could not go to the StarsRewards store to buy tournament tickets, I wrote to the support team, they sent a catalog of tournaments with codes, I sent codes, bought tickets ... That's it. And here are some files, I write in large letters: �OPEN MY GIFT !!!� I didn�t manage to log into my PokerStars account and received an email: �We opened a gift for you manually. �Hence the question:� Why do they need files, write meaningless letters, just do what they ask for? �Gogo had something similar? Respectfully Sergey.

This is the order of their actions, which they must perform when talking to you, that's all.

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PokerStars support.😅

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