PokerStars is so bad these days...

#1 November 30th, 2020, 7:10 PM

Yesterday was not my first time when I FINALLY managed to be in a good mood and found some time and money to play my favorite poker. I was waiting whole week for the 5.50$ MicroMillions event and I was super frustrated when it turned out that there were some technical issues, and so we played about 4-5 hands in one hour (the most interesting thing is that the whole tournament is paused, but the blinds are raising every 10 minutes) and finally they announced that the tournament is cancelled. My god, it is not first time, seriously, they need to do something about this, I've had the same situation before and it was very unfortunate as well. At least we got our buy-in money back. What is your opinion about this?

#2 November 30th, 2020, 7:54 PM

Originally Posted by maksonios

Yesterday was not my first time when I FINALLY managed to be in a good mood and found some time and money to play my favorite poker. I was waiting whole week for the 5.50$ MicroMillions event and I was super frustrated when it turned out that there were some technical issues, and so we played about 4-5 hands in one hour (the most interesting thing is that the whole tournament is paused, but the blinds are raising every 10 minutes) and finally they announced that the tournament is cancelled. My god, it is not first time, seriously, they need to do something about this, I've had the same situation before and it was very unfortunate as well. At least we got our buy-in money back. What is your opinion about this?

I play almost daily at PokerStars and yesterday was the first technical problem I have experienced in months. I wish my tournament was cancelled after 3 major delays and restarts as I never got anything going.

#3 November 30th, 2020, 8:00 PM

That wasn't the first, but honestly I think that collapses are PS's smallest mistakes, very rare. And they always find a way to not to steal your money, so its just something to get over, and found yourself a new event to play.

#4 November 30th, 2020, 8:01 PM

Originally Posted by ChickenArise

I play almost daily at PokerStars and yesterday was the first technical problem I have experienced in months. I wish my tournament was cancelled after 3 major delays and restarts as I never got anything going.

That would mean that I am super unlucky, because it is second time IN A ROW when I try to play a normal tournament.

#5 December 1st, 2020, 7:17 AM

I play pokerstars at least 5 times a week and have never had this kind of problem and I think this is very rare to happen. In addition, technical problems happen and they return the money that is the most important.

#6 December 1st, 2020, 8:04 AM

never played there

#7 December 1st, 2020, 8:18 AM

Server crashes are unfortunate, but they are also rare, and they happen on all poker sites. I have played more than half a million hands on PokerStars, and generally the software is very stable. Also while I understand the attraction of events like the MicroMillions, PokerStars and other sites have 5,5$ tournaments every day. So maybe its not really needed to wait a whole week in excitement for this particular one or be devastated, when it has to be cancelled. At the end of the day its just another 5,5$ tournament PokerStars is so bad these days...

#8 December 1st, 2020, 9:27 AM

Technical reasons are everywhere and no one is insured. I think they will repeat this tournament.

#9 December 1st, 2020, 12:30 PM

I also encountered this problem a couple of days ago. PokerStars has organized an exclusive tournament for news readers with a solid $ 5,000 prize pool. The blinds went up and didn't stop, but the players just sat at the table playing 1-2 hands in half an hour. Apparently the mistake happened at many tournaments.

#10 December 1st, 2020, 12:48 PM

you got your money back....

but i think pokerstars went downhill years ago when Amaya bought it.

#11 December 1st, 2020, 12:54 PM

I have not had that experience where they "shutdown" a touney. That would be TERRIBLE. What a WASTE of time, and I would be looking for a new site. Never seen that happen yet on BOL or BCP.

#12 December 1st, 2020, 1:08 PM

Originally Posted by Vallet

Apparently the mistake happened at many tournaments.

When there is a server problem, it obviously effect all tournaments and also cash tables. I think, I have experienced it a few times playing cash, and then of course people just leave and come back to play another time. With tournaments its more annoying, since they have to be cancelled, but at least people get a refund, and it just is, what it is PokerStars is so bad these days...

#13 December 1st, 2020, 1:22 PM

Originally Posted by maksonios

Yesterday was not my first time when I FINALLY managed to be in a good mood and found some time and money to play my favorite poker. I was waiting whole week for the 5.50$ MicroMillions event and I was super frustrated when it turned out that there were some technical issues, and so we played about 4-5 hands in one hour (the most interesting thing is that the whole tournament is paused, but the blinds are raising every 10 minutes) and finally they announced that the tournament is cancelled. My god, it is not first time, seriously, they need to do something about this, I've had the same situation before and it was very unfortunate as well. At least we got our buy-in money back. What is your opinion about this?

I hope it was a casual situation. for my part, I have played many hands and luckily I did not have server downtime.

#14 December 1st, 2020, 1:38 PM

Originally Posted by monkey23

you got your money back....

Lol so what? I wanted to play normal poker

#15 December 1st, 2020, 1:45 PM

Originally Posted by maksonios

Lol so what? I wanted to play normal poker

you asked me what i think..so i told you. glitches happen...its not the end of the world...it's a minor peeve...use the money to buy into another good value tourney later.

yesterday i was sat with $130 on a cash table...the site crashes...i log on 2 hours later, to find the 130$ were not returned to my account.... I emailed support...got my money back, with a complimentary $25 dollar thank you on top for being polite and patient.

shit happens...

#16 December 1st, 2020, 2:32 PM

I never got along on this site, so I prefer to lose my patience elsewhere hahahaha

#17 December 1st, 2020, 2:49 PM

This is very unfortunate, but on this site such situations are very rare. No one is insured against technical problems and there are no sites that do not have similar problems. Do not be sad.

#18 December 1st, 2020, 2:52 PM

Well ... I play daily at pokerstar ... and they rarely have technical problems that paralyze the tournaments ... but last Saturday it happened to me .... I was playing micro limits and the problems started ... it's very difficult to play like that .... the truth is even stressful ... I lost concentration and patience ... to the point that I was eliminated soon ...!

#19 December 1st, 2020, 2:56 PM

Originally Posted by monkey23

you asked me what i think..so i told you. glitches happen...its not the end of the world...it's a minor peeve...use the money to buy into another good value tourney later.

yesterday i was sat with $130 on a cash table...the site crashes...i log on 2 hours later, to find the 130$ were not returned to my account.... I emailed support...got my money back, with a complimentary $25 dollar thank you on top for being polite and patient.

shit happens...

Exactly mate. All poker rooms have the same problem and really it very rare in Poker Stars. PS are always compensate even when you have a connection failure. And you are right, you have to be polite and patient. Respect always helps.

#20 December 1st, 2020, 3:11 PM

Originally Posted by maksonios

Yesterday was not my first time when I FINALLY managed to be in a good mood and found some time and money to play my favorite poker. I was waiting whole week for the 5.50$ MicroMillions event and I was super frustrated when it turned out that there were some technical issues, and so we played about 4-5 hands in one hour (the most interesting thing is that the whole tournament is paused, but the blinds are raising every 10 minutes) and finally they announced that the tournament is cancelled. My god, it is not first time, seriously, they need to do something about this, I've had the same situation before and it was very unfortunate as well. At least we got our buy-in money back. What is your opinion about this?

So now we know who is to blame, the site has been fine for the longest time but the tourneys you played ends up having issues......hmmmmm time to call the Tin Foil Hat Brigade
I think we found the culprit PokerStars is so bad these days...

#21 December 1st, 2020, 3:14 PM

I think that poker rooms were not ready to pandemic like all of us. many peoples are working from home using internet, kids are studying from home also so internet is under the biggest preasure ever that causes problems like this

#22 December 1st, 2020, 3:16 PM

Well, i made 7 cents by that cancelled tournament 8) super happy.

So it looks like PS wont even have some christmas event. Was really a lil excited about a calendar with some tasks, maybe some deposit bonusses or sth.
But PS just keeps playing the "they will keep playing here anyway" card. Hm.

#23 December 1st, 2020, 3:29 PM

Originally Posted by maksonios

Yesterday was not my first time when I FINALLY managed to be in a good mood and found some time and money to play my favorite poker. I was waiting whole week for the 5.50$ MicroMillions event and I was super frustrated when it turned out that there were some technical issues, and so we played about 4-5 hands in one hour (the most interesting thing is that the whole tournament is paused, but the blinds are raising every 10 minutes) and finally they announced that the tournament is cancelled. My god, it is not first time, seriously, they need to do something about this, I've had the same situation before and it was very unfortunate as well. At least we got our buy-in money back. What is your opinion about this?

You might not have lost you money, but you lost your time and mood. PokerStars can pretend it isn't their problem, beyond refunding you, but they are missing a trick here. Piss off the customer and they walk. It is bad business.

But Poker Stars has suffered a number of times, and their upgrades are getting buggy. I can no longer log into my mobile account as it constantly asks if I want to transfer. But I do not have any active sessions so there should be nothing to transfer. Click Yes...and nothing happens.

I've had several occasions in the past month where the whole table freezes and the network connection box comes up. And I know it is stars, because I had a VoIP chat going on with another person on Stars at the same time. He was knocked off PS too.

The mobile app, before it stopped working altogether also was "upgraded" and lost significant functionality. The loss of the search functionality really sucks. I often want to search for a poker buddy and join a game they're in. This was axed from the mobile game. Stupid decision.

Companies must not forget that whilst they're fleecing the customer, the customer must remain happy about it. I'm just about ready to jump ship.

Cheers,
ObbleeXY

#24 December 2nd, 2020, 1:57 AM

I forgot to wake up and play my $5.50 game , via sat i won the entry , I took the entry back into my account because of the technical problems , but I can understand the frustration of the others who were playing games that day and hour , really sucks when it happens always and everywhere PokerStars is so bad these days...

At least it happens very very rarely , to PS extremelly rarely .

#25 December 2nd, 2020, 2:56 AM

this is not so common, but we don�t have much to do, I don�t think we should spend energy on what we can�t control, gl at the tables. PokerStars is so bad these days...

#26 December 2nd, 2020, 5:59 AM

Originally Posted by maksonios

Lol so what? I wanted to play normal poker

Yes and we are also not happy, if our flight is cancelled or delayed due to technical problems with the plane. But it happens from time to time, and it does not mean, that the airline "is so bad these days". Get over it and play another tournament PokerStars is so bad these days...

#27 December 2nd, 2020, 9:53 AM

Originally Posted by fundiver199

When there is a server problem, it obviously effect all tournaments and also cash tables. I think, I have experienced it a few times playing cash, and then of course people just leave and come back to play another time. With tournaments its more annoying, since they have to be cancelled, but at least people get a refund, and it just is, what it is PokerStars is so bad these days...

PokerStars usually warn players if they plan to work with servers. No poker room is immune from mistakes. But at the same time, I was at another table in the cardschat tournament. And there were no problems.

#28 December 2nd, 2020, 10:25 AM

Originally Posted by Vallet

PokerStars usually warn players if they plan to work with servers. No poker room is immune from mistakes. But at the same time, I was at another table in the cardschat tournament. And there were no problems.

I have experienced before, that the server had problems with very large tournaments causing them to play at the pace of a snail, until enough players had busted. Maybe this is, what happened to your 5.000$ freeroll for new players. Since it was a freeroll, its kind of whatever. But hopefully they make sure, this does not happen to their large paid tournaments like the MicroMillions main event, which ran last sunday PokerStars is so bad these days...

#29 December 2nd, 2020, 3:31 PM

Server crashes are rare and mostly due to the large number of players !!! But this is a problem that is encountered not only by PokerStars but also by GGpoker !!!

#30 December 2nd, 2020, 9:18 PM

there are days that it is impossible to play on PS, they say that it is the person who is going through regular moments, but I can't believe it ...

#31 December 2nd, 2020, 9:25 PM

In the $ 5.5 MicroMillions tournament I was very sorry that it was canceled and I was very good at it. The fact is that playing on PS isn’t very good these days. PokerStars is so bad these days...

#32 December 2nd, 2020, 9:30 PM

I tried to register 3 times to daily freeroll, no luck and I was left out.. Not the first time either.

#33 December 2nd, 2020, 9:36 PM

Wow:

While I was reading that, I could have sworn you meant Party Poker.
At least, they let you know that a tournament has been cancelled.

I have been with Party Poker since almost day 1, and even though they have improved, lately, they have still got to be the kings of technical problems.

I can't even count the number of tournaments that I've been in over the years, where tournaments have been paused, and you sit there for hours (literally), and no message has come up that due to technical problems, it has been cancelled. They just let you sit there, and wait, and wait, and wait.

You contact customer service, and they just sluff you off to there player agreement section, with no apologies.

Regarding Poker Stars, I certainly do not like the recent changes they have made, especially those damn popups that they stick in front of you, when you log in.

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PokerStars is so bad these days...

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