Pokerstars rant

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Mikeloti13

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pokerstars froze my account. I dont know the reason. My brother opened account from my phone. And it was alright. But this morning my account was frozen. I assume it was because my brother opened account from my phone but thats not the problem. Now goes on sunday you know major tournaments and i registered. I dont care about the money, i know they will refund it but i dont want to wait for that tournament another year. Also i sent like 6 or 7 emails to pokerstars and they didnt even bother to answer and thats the reason im writting this.
 
terryk

terryk

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Relax,,If you(and your bro) did nothing wrong then Pokerstars will want your business($$$) Mistakes are made every second of the day,,,they know that,,,they also know every trick in the book. So,relax. You`ll get exactly what you deserve,,,,,;)
 
Edison A

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Pokerstars froze my account. I dont know the reason. My brother opened account from my phone. And it was alright. But this morning my account was frozen. I assume it was because my brother opened account from my phone but thats not the problem. Now goes on sunday you know major tournaments and i registered. I dont care about the money, i know they will refund it but i dont want to wait for that tournament another year. Also i sent like 6 or 7 emails to pokerstars and they didnt even bother to answer and thats the reason im writting this.
I'll give you my opinion for my experience, they do not freeze the accounts because you opened another player's session or because you opened an account from your phone, you had to open more than 5 accounts from that same IMEI address on your device ... and if they have not answered your emails until after 3 days as you say it is because they will not answer you because you are a multi account, they post them as annoying spam and they do not answer you, they have improved their system security in the last months, for example now you can not register multiple players to the same tournament because they Banean the password, you try to enter but you get the wrong password, I suggest you only play with a single account at the end the only one injured will do your .
 
diadiavalik

diadiavalik

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this is considered a multi-account, I think that your account will not be unlocked. That's more if on another account they also played for money.
 
Jockerist

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You will be hard pressed to prove your innocence. In your account shows your phone number. Check the other account from your phone is not allowed. This violation of the rules.
 
Peppinotom

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Multiple time 0 keeps ZERO!!!Just open a new account with a fresh personality( Somebody existent you trust, because you want to withdraw in case of big winnings, don't you?), change Internet provider and move your house, that'll be fine!
Try as many times as you want, when it comes to winnings, you will lose anyway, if you are not ONE proven real person like US who plays poker in his/her name!

Soy YO!!!
 
Last edited:
grogrich

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Becarefull brother, sometimes the pokerstars can frozer for using multiples account, or using some account in same IP. But dont worry, send an e-mail for than and explain this.
 
BlackMamba

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Unpleasant history. You better to solve all the problems with PokerStars support and explain everything thoroughly about the double account. I think that they will go to meet you and you'll solve your problem. Good luck to you my friend and cheer up.:girl::love:
 
natasha555

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Yes, it's unpleasant, they look at the letter through the mail longer than sent from a customer of rhinestones. and if you have not yet confirmed the identity of the documents, it will take longer. you will be unlocked, but you probably will not have time for tournaments.
 
shinedown.45

shinedown.45

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Pokerstars froze my account. I dont know the reason. My brother opened account from my phone. And it was alright. But this morning my account was frozen. I assume it was because my brother opened account from my phone but thats not the problem. Now goes on sunday you know major tournaments and i registered. I dont care about the money, i know they will refund it but i dont want to wait for that tournament another year. Also i sent like 6 or 7 emails to pokerstars and they didnt even bother to answer and thats the reason im writting this.
Did you and/or your brother open one account on PC and another on phone, sat down at the same table and colluded?
 
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Mikeloti13

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This is the thing. We opened accounts from the same phone, i opened him an account and that was only account i opened after opening mine. And he played only one tournament and he never deposited money.
 
8bod8

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Safely assume that detection is automated.
- two account from 1 device is 'suspicious'
- two accounts on the same IP address is 'suspicious'
- many more
As others have said:
- politely explain what happened to support@ps
- ask what is allowed for you and your brother. Different rooms have different rules.
 
PHX

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They allow players from same household to play.

It is an easy fix if indeed you have a brother.


You just need to write them explain to them such and provide them with the documentation to prove you are two seperate persons. In a nut shell you and your brother need to send copies of ids to Pokerstars.



If you do not really have a brother and multi-accounting do not panic.
Be truthful with Pokerstars apologize to them for breaking their TOS. Provide them with documentation to verify your account. They will reinstate you in a week or so especially if you have made deposits in past.


Of course if you have loads of multi accounts or this is not the first time they caught you with multi accounting you will be screwed. They will most likely ban you and the ip address or devices you play from.


They take 24-48 hours to respond so be patient. Sending a billion emails to them get you nowhere one will suffice.
 
NoPlace4U

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Sorry to hear that but i cant believe it took PS all this years to start banning multiple accounts.
 
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