D
Dam Yankee
Enthusiast
Silver Level
I would think if he was playing at .net that it wouldn't have even let him register for the $ tourny; or would have let him know at that time that he would have to go to .com.... Let us know if u get a refund or what the outcome is.
SavagePenguin
Put the win in penguin
Bronze Level
Yeah, if he was playing a $60 tournament he just goofed and put in .Net instead of .Com.
pokerstars has been having trouble with connections lately, but that can also happen on your end.
Email support@pokerstars.com with the tournament number, and describe the problem. They should tell you what to do.
This happened to me over a year ago, and told me to send a message to a specific email address, with a specific message title, with the tournament ID and a description of the trouble in the message body.
A day later I got my refund.
pokerstars has been having trouble with connections lately, but that can also happen on your end.
Email support@pokerstars.com with the tournament number, and describe the problem. They should tell you what to do.
This happened to me over a year ago, and told me to send a message to a specific email address, with a specific message title, with the tournament ID and a description of the trouble in the message body.
A day later I got my refund.
onebourbon
Legend
Platinum Level
If it was .com just email them tourny ID, start time, player name etc. A couple of weeks ago I was playing in 2 of our private tournies $5.50 each and Stars had disconnect problems so I emailed details and a couple days later:
Thanks for your email.
We have reviewed your playing history for Tournament #194536507 and
#199060470, I found that you were affected by our server issues on October
4th. As we consider you a valued player at PokerStars I have issued a credit
of $11.00 to your account.
We sincerely apologise for the inconvenience caused by your disconnection.
Please let us know if we can assist you further, and thanks for playing at
PokerStars.
Regards,
Paula G
PokerStars Support Team
Thanks for your email.
We have reviewed your playing history for Tournament #194536507 and
#199060470, I found that you were affected by our server issues on October
4th. As we consider you a valued player at PokerStars I have issued a credit
of $11.00 to your account.
We sincerely apologise for the inconvenience caused by your disconnection.
Please let us know if we can assist you further, and thanks for playing at
PokerStars.
Regards,
Paula G
PokerStars Support Team
soncheebs
Visionary
Silver Level
This is why I'm leaving full tilt, pokerstars seems so much better.
H
Hartfordland
Rising Star
Bronze Level
Pokerstars refund issue
Thanks to all who posted suggestions. They did give me a refund. I am fairly new at this but I must say my hat is off to them for handing the situation as they did. I certainly appreciated it. Regards, Hartfordland
Thanks to all who posted suggestions. They did give me a refund. I am fairly new at this but I must say my hat is off to them for handing the situation as they did. I certainly appreciated it. Regards, Hartfordland
M33K3R
Rock Star
Silver Level
N
notveryhappy
Rising Star
Bronze Level
I've never come across with any of these programs to malfunction un less it is .... ULTIMATE BET!
Hope you get your money back bro,
Moe.
Trust me all sites Malfunction from time to and thats a whole new story.
Most recent was cake network for weeks and that was very bad. I got refunded plus with out asking for it but was emailing when I recieved email they took very good care of myself.
I have in 5 years of playing poker had problems with most. But can not recall playing for real bucks any of them not taking care of me.