Pokerstars integrity mail

K

kazzzman

Enthusiast
Silver Level
Joined
Dec 31, 2012
Total posts
48
Chips
0
I've posted a mail in the rigged threat a while ago.

Today I received this email from PS:

Hello,

pokerstars has become aware of a situation involving a violation of our Terms of Service, to the potential detriment of other players. You participated in games that were under consideration in this case and as a result you may have been adversely affected.

In a case such as this it is our policy to confiscate the balances of the offender(s) and for PokerStars to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.

To confirm your credit, please log onto your PokerStars account, go to the 'Cashier' screen and click the 'History' button. Your share will be shown as "REFUND", followed by the amount of the credit.

The integrity of the games at PokerStars is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. PokerStars works hard to police the games in order to pro-actively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.

We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or player(s) in question. Suffice to say that the offender(s) have been barred from the site and you will not encounter them again.

Thank you for your continued play at PokerStars. Please let us know if we can help you with any further issues or questions.

Regards,

PokerStars Game Integrity Team



I do not know if it was that player, or others... But it seems someone at my tables were cheating.
Good of PS to handle it like this.
 
XXPXXP

XXPXXP

Legend
Silver Level
Joined
Sep 7, 2012
Total posts
5,511
Awards
2
Chips
0
some one may be cheating on games.... then...you got refund..
 
WVHillbilly

WVHillbilly

Legend
Silver Level
Joined
Nov 7, 2007
Total posts
22,973
Chips
0
Happens from time to time when they find a group of colluders. Good on Stars to notify and refund $$s.
 
K

kazzzman

Enthusiast
Silver Level
Joined
Dec 31, 2012
Total posts
48
Chips
0
So their soft is not cheat free?
 
Lucothefish

Lucothefish

Visionary
Silver Level
Joined
Mar 18, 2009
Total posts
656
Chips
0
So their soft is not cheat free?

No software could completely eliminate collusion. If two people chatted on skype / phone while at the same table, how would stars be able to stop it?
 
micromachine

micromachine

Legend
Silver Level
Joined
Aug 15, 2011
Total posts
5,770
Chips
0
It's impossible to prevent collusion from happening, same for every site.
 
K

kazzzman

Enthusiast
Silver Level
Joined
Dec 31, 2012
Total posts
48
Chips
0
Sorry no native english.. Ok so skyping or some sort of "knowing what the other friend has play" they mean.
I thought the others could see holecards..
 
K

kmbpoker

Rock Star
Platinum Level
Joined
Dec 16, 2011
Total posts
226
Chips
0
good for pokerstars and bad for usa for not letting their people play there
 
J

Jaismin

Rising Star
Bronze Level
Joined
Feb 19, 2013
Total posts
5
Chips
0
This is very common in the game. When you play a game if some body cheat than its not a big issue because people do it often. But effect only those people who lost there money.
 
Demonomania

Demonomania

Rock Star
Silver Level
Joined
Jan 27, 2012
Total posts
324
Chips
0
Just one more reason I wish US players were allowed to play on their software, to be honest.
 
PokerStars Reviews: Français, Nederlands, Deutsch, Dansk, Italiano, Español, Polski, Norsk, Português, Svenska - PokerStars Mobile - Deutsch Mobile - PS Casino
Top