Pokerstars/fulltilt "the deal" disconnects me from the room

lopez79

lopez79

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Hi, any one got the same problem? When i want to play "The Deal" the software crashes and log me out :confused:
It happens with fulltilt and pokerstars as well.
Is there some bug?
i'm running windows 10, i'm not sure when did it start to happen.
 
Rijckenborg

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Hi, any one got the same problem? When i want to play "The Deal" the software crashes and log me out :confused:
It happens with fulltilt and pokerstars as well.
Is there some bug?
i'm running windows 10, i'm not sure when did it start to happen.

happen to me too, im on windows7
 
VGShaa

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In my lobby all right, everything is working correctly, I'm on on windows7
 
cr0thund3r

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Not happening to me, I am on windows 7, however I dont use tilt
 
Z

zgippius

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Same problem in Stars, windows7 64-bit
 
lopez79

lopez79

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well, i see i'm not the only one, i feel i little bit better now :), did any one contact the support? i send crash report yesterday if i get any answer i will let You know what's up.
 
lopez79

lopez79

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hi, here's info how to fix the problem

1. Open pokerstars/fulltilt
2. go to help - open my settings folder
3. close the software, leave the folder opened
4. find file "user.ini" - right click and edit (with notepad)
5. when the file is opened in the notepad press CTRL+F and find "OPENGL", change "openglsetting=xxx" to "openglsetting=1" and click save.

That's all, it should work now.
 
BentleyBoy

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I'm glad that you guys can play the deal. I simply have no deal buttons or links on any system I use at he moment even on mobile!
 
Gorak

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hi, here's info how to fix the problem

1. Open pokerstars/fulltilt
2. go to help - open my settings folder
3. close the software, leave the folder opened
4. find file "user.ini" - right click and edit (with notepad)
5. when the file is opened in the notepad press CTRL+F and find "OPENGL", change "openglsetting=xxx" to "openglsetting=1" and click save.

That's all, it should work now.
Somehow PokerStars decided to use an OPENGL 3 or 4 command that some graphic cards can't handle.

If you have only 1 graphic card in your system then the user.ini fix might work.

But I have 2 graphic cards: one integrated in the motherboard and one Nvidia. (2 monitors are attached to each card)

The user.ini fix does not work for me and PokerStars only offered me the same solution that does not work.

I guess I'm stuck with this problem as Stars won't modify their software for a few users like me.
 
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