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PC69

PC69

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Iam in a small Mtt and it disconnects me pauses tourney then restarts and I cant get back in... Iam watching my self be blinded out. Neone having this problem?

Why
 
CAMurray

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no problems here PC
 
silverfox432

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Same for me I'm in 2 tourneys and i can't play in either

Tried deleting software and reloading but no good
 
PC69

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They wont answer my emails.. Iam getting pissed. How is it right that players have the unfair advantage to steal blinds and iam watching this. Have closed out pokerstars and brought it back up many times.. NOthing...The tourney paused for about a minute then started back up
 
jmasterrich

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Yeah its happening to me to am in a tourney and can only see myself and cannot log in. Freaking rediculous. I emailed stars but obviously its gonna take a while if everyone is having the same problems
 
Paw_kit Aces

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This is the second time this month obviously they have some issues. If this keeps up I guess I will be playing at a new site soon, which is to bad, because I have been playing on PS daily for a little over 2 years now.
 
PC69

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It is ridiculous.. Whats worse is there crap ass apologies.. No refunds no nothing. Just sorry... Last time i sent screen shot and got no refunds or nething.. Just the same lame ass sorry.. Its not about the money.. Its the principle imo
 
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Devourx

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I think that happens because of gaps in you internet connection...its not consistent... it happens to me quite often
 
Paw_kit Aces

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They will give you a refund, just ask. Provide tournment ID, screen name, and buy in plus rake amount. This is what they had me do last week when they went down.
 
PC69

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And after screenshot and all relevant information...Asking for a refund... this is the emaill

Hello Normand,

Thank you for your email.

We are experiencing some technical difficulties. However, our programmers are
working
to resolve the issue as quickly as possible.

We do not have a time frame but we expect them to be back and running any time
soon.

Our sincerest apologies for any inconvenience this may have caused.

Regards,

MarcelaC
PokerStars Support Team
 
PC69

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Ha now they let me back after more than three quarters of my stack has been taken
 
silverfox432

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i'm back on....

Minus about 3 blinds:mad:
 
onebourbon

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I just finished a tourny...they posted a notice on table many players disconnected so they add time to the tourny. Last time it happened they gave me a refund for both tournies I was in.
 
onebourbon

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I just started another one...same message - but I'm in.
 
goffman73

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Seems like they are back on now.
 
JoeShowdown

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They will give you a refund, just ask. Provide tournment ID, screen name, and buy in plus rake amount. This is what they had me do last week when they went down.

I sent that info to them last Sunday because I was in 2 cardschat games and got disconnected. They also had a sitewide pause for about 30 minutes but I lost connection afterwards too. Support said they would get back to me within 48 hours, but I haven't heard anything, been a week now.
 
jmasterrich

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Yeah its back up for me. Hopefully they will refund the tourney I was in though cause i blinded out
 
SavagePenguin

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I had this happen to me over a year ago during a HU game. Neither of us could play, but the blinds went up several times during the pause which made the game a crap-shoot when it finally started again.

Tell support that you want a refund and they will tell you what to do. I think I had to provide a tournament ID, state the reason for the refund request, and email that request to a specific email address with a specific message title.

Once I sent my properly formatted email in to the new address I think they replaced my $5.50 buy-in the next day.
 
PC69

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I sent that info to them last Sunday because I was in 2 cardschat games and got disconnected. They also had a sitewide pause for about 30 minutes but I lost connection afterwards too. Support said they would get back to me within 48 hours, but I haven't heard anything, been a week now.


Thank you Joe for stating.. I have never called an online site thieves but Ive also sent them the same info.. Never a refund.. The same stupid automated apology.. How is this not taking ppls money..? I dont get it
 
onebourbon

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5 mins in they put us on break (started at 5pm then break at 5:05) 5:15 and still on break......lol
 
PattyR

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I think that happens because of gaps in you internet connection...its not consistent... it happens to me quite often

i dont think this has anything to do with the internet connection..if over 5 ppl in this thread than its a serious server problem with the site (pstars)

i couldn even log in for 30 minutes...just ridiculous
 
Paw_kit Aces

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The problem lies with PS thier network tool shows 0% connection on every site around the world.
 
Panamajoe

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don;t know if it is related but I have had to "run as administrator" for a month now, not having tourney troubles though.

I've really gotten to love their tourneys, hope this gets resolved soon, gl.
 
Seabrooknutzz

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This is off topice PC69..........how do you take a screen shot like that?? I am not the best with computers,thanks.
 
PattyR

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This is off topice PC69..........how do you take a screen shot like that?? I am not the best with computers,thanks.

download screenhunter 5.0...google it..istall it...use it...it will save your picture to your desktop..upload it on here....thats it :cool:
 
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