M
matty90
Rising Star
Bronze Level
Hi guys,
I'll just cut straight to the chase.
I won 9000usd on pokerstars a few days ago, and am wanting to cash it out.
After a few failed attempts they emailed me saying I need to send them a scanned copy of my Passport and proof of address in order for me to cash out.
After doing this, I just received an email saying that is has come to their attention that I had played at pokerstars whilst underage. The email then says I must reply saying "I have read and understood the TOS at pokerstars"
I am 24 years old, So I find it really funny that once I win a big amount and try to withdraw it they come to me with this nonsense.
Anyone got any advice?
thanks
I'll just cut straight to the chase.
I won 9000usd on pokerstars a few days ago, and am wanting to cash it out.
After a few failed attempts they emailed me saying I need to send them a scanned copy of my Passport and proof of address in order for me to cash out.
After doing this, I just received an email saying that is has come to their attention that I had played at pokerstars whilst underage. The email then says I must reply saying "I have read and understood the TOS at pokerstars"
I am 24 years old, So I find it really funny that once I win a big amount and try to withdraw it they come to me with this nonsense.
Anyone got any advice?
thanks