D
drogogo
Rising Star
Bronze Level
Hello guys!
I have an issue with my pokerstars account, and would really appreciate if you have any tips on how to handle this situation. About 2 years ago when I was underaged I created a pokerstars account, giving the wrong date of birth to be able to play. However it worked out well, and it has been going well last year. About 4 months ago I tried to withdrawal some of my winnings (like $300), and it did not work. The money was lost both from my account and my bank have not received any money still. I mailed and talked to support trying to get my money but nothing happend. So I thought maybe it had something to do with my wrong date of birth stated on my pokerstars account (probably not but could be the reason). I just let it go and it was not that of a big issue for me.
2 days ago (now over 18) I thought it maybe it would be a good decision to create a new account with the right date of birth so I could (if I wanted later) withdrawal money. I thought it through and thought that it might be worth it to risk being banned to being able to some day withdrawal money. And not end up with a big amount of money on the account without being able to withdrawal any of it. I know a could have done things diferently and handle it better but now im in a bad situation.
After creating the new account they both got frozen probably because some robot in their system realized that there are now 2 accounts on the same IP adress. I received an email from pokerstars that this is a routine check and I just need to send in a picture of my ID card. So I did that, however I got a few thousand dollars on both the accounts that I now can't touch.
How should I handle this situation? I can confess and tell them that I have 2 accounts because of the true reason (or another reason), and I would guess the consequences of that would be a ban and that they take my money. Or would you guys suggest in handeling it differently? Deny the knowledge of the other account in some way (btw both accounts have the first and last name of me, so that sucks).
Is there anyway I can access my money and/or not get banned. Or what do you think the consequences will be?
Sorry for the long post really appreciate any tips on how to handle the situation<3
I have an issue with my pokerstars account, and would really appreciate if you have any tips on how to handle this situation. About 2 years ago when I was underaged I created a pokerstars account, giving the wrong date of birth to be able to play. However it worked out well, and it has been going well last year. About 4 months ago I tried to withdrawal some of my winnings (like $300), and it did not work. The money was lost both from my account and my bank have not received any money still. I mailed and talked to support trying to get my money but nothing happend. So I thought maybe it had something to do with my wrong date of birth stated on my pokerstars account (probably not but could be the reason). I just let it go and it was not that of a big issue for me.
2 days ago (now over 18) I thought it maybe it would be a good decision to create a new account with the right date of birth so I could (if I wanted later) withdrawal money. I thought it through and thought that it might be worth it to risk being banned to being able to some day withdrawal money. And not end up with a big amount of money on the account without being able to withdrawal any of it. I know a could have done things diferently and handle it better but now im in a bad situation.
After creating the new account they both got frozen probably because some robot in their system realized that there are now 2 accounts on the same IP adress. I received an email from pokerstars that this is a routine check and I just need to send in a picture of my ID card. So I did that, however I got a few thousand dollars on both the accounts that I now can't touch.
How should I handle this situation? I can confess and tell them that I have 2 accounts because of the true reason (or another reason), and I would guess the consequences of that would be a ban and that they take my money. Or would you guys suggest in handeling it differently? Deny the knowledge of the other account in some way (btw both accounts have the first and last name of me, so that sucks).
Is there anyway I can access my money and/or not get banned. Or what do you think the consequences will be?
Sorry for the long post really appreciate any tips on how to handle the situation<3