Poker stars verification account,,face to face,,problem

T

thug82

Rising Star
Bronze Level
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Oct 19, 2019
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Hello guys l have problem verification my account in Chech republic with this face to face verification.This is the mail from them:
Hello Stefan,

To have your ID document Face-to-Face verified, you will be required to attend your nearest Czech POINT or Municipal Office in person with your ID document. Your nearest Czech POINT can be found here:
https://www.czechpoint.cz/wwwstats/f?p=100:16
Please find attached a list of all Municipal Offices, where Face-to-Face verification is possible.
IMPORTANT: Make sure to bring the following with you to the Czech POINT (or Municipal Office):
  • A government-issued identification document (passport, driver’s license, ID card)
  • A second ID document (photographic ID, utility bill, Travel Card, etc., issued in your name)
  • CZK 200 for the service
  • Details needed for verification:
    • Business name: TSG Interactive PLC
    • Place of Business: 8 Villa Seminia, Sir Temi Zammit Avenue, Ta’Xbiex XBX1011, Malta
    • Company TAX ID: C 53434
  • Purpose of the verification: setting up a user account with a gambling game operator
Once your ID document has been Face-to-Face verified, please access your Stars Account and upload documents directly via our software:
  • Help → Contact Support / Open Contact Support Form
  • Category: Account Security and Verification
  • Sub-category: Verify Me
For any questions, please do not hesitate to contact us.


if someone have similiar problem please l need some help l send them all my documents from credit card,working permit,passport,Chech driving license.By the way l come from Macedonia and l never had problem with this
 
S

sryImPro

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Wow, is it just me or they really going to far with this
Never seen something like this before Stefan, try to ask them if there's an alternative to verify your account, usually anything under point 1 and 2 you listed above would do with simple upload to poker stars. I got the question tho, is face to face necessary at this point or you just trying to make your account more secure?
 
COMIRRR

COMIRRR

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My only verification was sending a photo of the ID.
 
ToNy70929

ToNy70929

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I had a document check, a color passport scanner, ID photo against the background of correspondence with Pokerstar support and their phone call to my phone number
 
ToNy70929

ToNy70929

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Try to contact Pokerstar through online support and discuss a more convenient way to verify your identity.
 
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