I had a problem yesterday...had to reboot and reallow PS with my firewall.
Here's a copy of the email that the support team sent me...
Thank you for your email.
A restart of all of your computer and network hardware will often clear
anything corrupted in memory that has blocked your ability to reach our
site. Restart your Cable/DSL modem (if any), then your Ethernet
switch or hub (if any), and finally your computer. This may solve
Next, check your system date on your computer (including the year) and
ensure that it is set properly. An incorrect system date causes the
encryption certificate to fail, and stops the program from working.
You can check and update the system date by going to your system's
Control Panel (from the 'Start' menu) and selecting 'Date and Time'.
Beyond an incorrect date, if you are able to surf the web but are
unable to connect or update the software, the most common cause is a
firewall blocking your access.
Are you running any of these packages?
Norton Internet Security / McAfee Security Center / ZoneAlarm /
CA Security Center / AOL Security Center / Kapersky Anti-Hacker /
Panda Internet Security / Sygate Personal Firewall /
PC-Cillin Firewall / Windows Firewall / Corporate Firewall
If you are using a firewall not listed above please be sure to let us
know the brand you are using.
Have you recently installed a new Cable/DSL router? (If so, is it a
It would also be helpful if you could send us your program log files
(PokerStars.log.0, PokerStarsUpdate.log.0, PokerStarsCommunicate.log.0
if present) that are located in your PokerStars folder. Depending on
your Operating System the log files will be located in different folders.
For Windows XP and older:
1. Double click "My Computer" on your desktop or start menu
2. Double click "C:" drive to view your hard drive
3. Double click "Program Files" folder
4. Scroll down and double click on "PokerStars"
5. Locate "pokerstars.log.0", "pokerstarsupdate.log.0" and
6. Attach these files to an email and send them to
For Windows Vista:
1. Click Start
2. Type the following or copy/paste into the Search and press Enter:
3. Locate "pokerstars.log.0", "pokerstarsupdate.log.0" and
4. Attach these files to an email and send them to
Please note it is important that you send us these files as soon as
you can as they are only kept for a period of one day. Let us know
if you have any troubles sending the files to us for review.
If you can tell us about any of those things on your network mentioned
above, we can likely find the source of the trouble and get you back
Once we receive your log files our Technical Team will look into the
issue and provide instructions for getting connected.
PokerStars Support Team