I got this email the other day:
We've deposited $20 to your Poker.com account! Your current account balance is now XX.XX!
On Wednesday night at Poker.com one of our game servers decided to malfunction and some of our tournament players experienced problems. Our records show that you were one of the players that may have been affected by this issue. When connecting thousands of players from around the world to play poker, no system is going to be 100% failsafe. In this instance it was an operating system bug on one of our many servers that caused the tournaments hosted on that server to become delayed or freeze.
We'd like to take this opportunity to apologize if your poker play was affected by this issue.
All tournaments affected were shut down and refunded according to our tournament shutdown policy. This policy awards 50% of the remaining prize pool evenly to the remaining participants and 50% of the remaining prize pool to the remaining players according to their % of the total chips in play.
To help you enjoy your next poker session, we have deposited a free $20 to your player wallet balance in the form of a bonus coupon. This $20 is available for use at the Poker.com tables and tournaments and may not be withdrawn until the play through requirements have been met.
If you have any further questions, please do not hesitate to contact our 24/7 player support team.
Good luck, and most importantly make sure you have some fun!
The Poker.com Team