I was disconnected from a sitngo at americas Card Room and after trying all the normal fixes I ended up getting ahold of Customer dis-service on a chat. The following was the conversation. Please, if anyone sees where I may have been wrcng, please tell me. The chat person was a moron, notice how many times I had to tell her that clicking the tourney DID NOTHING?!!?
20:40Lucia M: Welcome to the live chat department, this is Lucy how may I help you?
20:40Me: hello, not sure which game.
20:40Lucia M: May I please have your username?
20:40Me: It was 9max regular (not turbo) I am h3King
20:40Lucia M: Im really sorry for the inconvenience
20:41Lucia M: allow me just a moment
20:41Me: only 4 lrft when i got disconnected
20:41Me: $1.50 btw
20:43Lucia M: can you please tell me the name of the tournament
20:43Lucia M: and the aprox time when it started
20:43Lucia M: or when you got disconnected
20:44Me: Not sure, maybe around8pm central time, disconnected about 15 minutes ago
20:44Lucia M: thanks, just a moment
20:45Me: don't know the name. It was a $1.50 sit-n-go, no limit holdem, regular (not turbo)
20:46Me: ahaa, start time was 8:48
20:46Me: still won't let me into the tourney
20:46Lucia M: Thabk you very much for your time
20:46Lucia M: Thank*
20:47Me: what will happen now?
20:47Lucia M: We have already check the tournament ID 958583 $1.50 Regular 9-Max which is the one that you were playing
20:47Lucia M: We did not encountered any technical issue with this table
20:48Me: Name was "$1.50 regular 9-Max, if that helps
20:48Lucia M: you were the only player who had this problem out of 9 players
20:48Me: well, 'splain why i can't get in?
20:48Me: even now?
20:49Me: I am selecting"go to tourney" and it won't go
20:49Lucia M: according to our system the tournament is currently running
20:49Me: then why can't i get in?!?
20:49Lucia M: are you using wireless connection?
20:49Me: the same connection we're using now
20:50Me: I've never had trouble like this before and my setting are exactly wehat htey have always been
20:50Lucia M: please log out completely from the login application
20:50Lucia M: close the software
20:50Me: done that but i'll try again
20:51Lucia M: open it back and log in and go to the poker lobby / Game info / My tournaments
20:51Me: ok, logged out, gong back in
20:51Lucia M: double click in the tournament and take a seat at the table
20:52Me: just selected go to tourney and the tourney window will not open!
20:52Me: double clicked and still no room.
20:53Me: is it really still running?
20:54Me: this stinks. I'm sure I am blinded out by now
20:56Lucia M: That's weird, because the tournament is currently running
20:56Lucia M: you should be able to see it in My tournaments section
20:56Me: well, what do you suggest. Can you see my seat? I FOOUND it in my tournaments, it won't take me there whn I click or double click
20:57Me: I see the room in My Tournaments, but your system won't let me in.
20:58Lucia M: Doucle click on the tournament, look for your name in the list click on it and the system should give you the seat
20:59Me: ok, the room does not open when i double click the tourney......
20:59Me: so there is no "names in a list"!
21:00Me: absolutely nothing happens when I double click the tourney in My Tournaments.
21:02Lucia M: Please go to the tournament lobby and look for tournament ID 958583
21:02Lucia M: once you find it double click on it
21:03Me: ok, just a sec
21:04Me: It saya "FINISHED"...
21:04Me: doesn't it say finished for you?
21:04Lucia M: yes, I just refresh the tournament and it finished 2 min ago
21:05Me: so, what now?
21:05Lucia M: sorry for all this inconvenience
21:05Lucia M: Unfortunately since there was no problem in our in, there is not much we can do
21:05Me: i should get something, right?
21:05Me: it has to be a problem on your end
21:06Me: it was working fine, and always has!
21:06Lucia M: I wish I can give you some compensation, but the problem you encountered was not from our in
21:06Lucia M: no refund applies in this case\
21:06Me: also, since I couldn't get back in that is pretty good indication there was a problem witht he site
21:07Lucia M: Sorry for all this inconvenience, but unfortunately we can not make a refund in your account because of this issue
21:07Lucia M: the problem was not in our in
21:07Me: I don't understand "our in".
21:08Lucia M: everything is working fine with our poker application
21:08Lucia M: and you were the only one who had problems in that table
21:08Me: no it isn't, why couldn;t I get back to the room?
21:08Lucia M: all other 8 players were able to finish the game with no problem
21:09Me: ok, this conversation will be posted at Card Chat, and I'll see if other online poker players have similar experiences.
21:09Lucia M: No refund will be issued to your account, sorry for the inconvenience
21:09Lucia M: Is there anything else I can assist you with?
21:09Me: it is not an "inconvenience, it is an unfair glitch in your system.
21:09Lucia M: Im sorry you feel that way
21:09Me: not a feeling, a fact
21:10Lucia M: It was our pleasure assiting you, thanks for chatting with us! Check out the Mini Online Super Series! Big guarantees. Super-small buy-ins. February 15th to the 24th