Oops Picked the wrong Carbon Live Chat!

ovitoo

ovitoo

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What the hell? So this is what happened when I forgot my password on Carbon and selected there live chat option. This goes to show, be careful what info you give to a "site rep".

An operator will be with you shortly. You are currently customer 1 in queue. An agent should be available in 0 minutes.
Hello, my name is Mike Adams. I'll be assisting you today.
Vito: Hi
Vito: I'm having trouble with my login
Mike Adams: Can I please have your email address, your full name, date of birth, and your zip code as it correlates to your account.I will also need the website you are using to access this session of LiveChat.
Vito: I may just be wrong about what email acct I used but here is everything
Mike Adams: I understand, in order to assist you I will need to have the information I requested in my previous post.
Vito: email *********************
Vito: name Vito Muoio
Vito: date of birth is *******
Vito: zip code *****
Mike Adams: No records are found with that email address.
Vito: ok then
Vito: my acct name is ohVITOoh
Mike Adams: No records with that name either.
Vito: and all the other info is accurate
Vito: umm ok
Vito: I will reregister then
Mike Adams: I will also need the website you are using to access this session of LiveChat.
Vito: Carbon Poker
Vito: I hit "forgot password" and there was a live chat button
Mike Adams: I am sorry, but we do not provide chat support for that website. A glitch seems to have landed you here.
Mike Adams: I understand, please send an email to their support team.
 
Poof

Poof

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lol now that is pretty funny.
 
ovitoo

ovitoo

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right? now I'm wondering who I just gave my info to?
 
ovitoo

ovitoo

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after further review...

I noticed on their website, CarbonPoker.ag, they don't even have a LiveChat feature.

So what the hell is this???
 

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moots

moots

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You are using the client Carbon Sports, not Carbon Poker.
 
ovitoo

ovitoo

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You are using the client Carbon Sports, not Carbon Poker.

:rofl: Good call. Not sure how I downloaded the sports software but I downloaded the right software now and was able to login.

I don't think that settles the issue of their LiveChat however. If it was a matter of them just not handling poker issues I think that would have been stated. It sounds like I got directed to the wrong site, as Carbon offers no live support on their website.

Thank you for the help:)
 
WVHillbilly

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No Carbon Sports and Carbon Poker are likely run separately.
 
ovitoo

ovitoo

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ok well i dont want to badmouth Carbon if this was my own error. Their setup is a little confusing and apparantely there is a miscommunication b/w poker and sports but thats about it.

So if a mod wants to delete the thread or change the title to "I am an idiot". Feel free.

edit: That works too lol
 
Kahntrutahn

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No Carbon Sports and Carbon Poker are likely run separately.

Their setup is a little confusing and apparantely there is a miscommunication b/w poker and sports but thats about it.

I don't think that settles the issue of their LiveChat however. If it was a matter of them just not handling poker issues I think that would have been stated. It sounds like I got directed to the wrong site, as Carbon offers no live support on their website.

I know this thread is a couple months old but I'd like to clarify.

There was a difference between CarbonSports and CarbonPoker. One was the Jazette platform and the other was still on Merge back end. They are now the same thing, on the Jazette back-end, on the Merge Gaming Network..

The Live Chat feature is Jazette support, skins still on the Merge back-end do not have this feature. :)

--
Kahn
 
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