OMG just shoot me... tried to play SNG on BCP

witchywitchy

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New version 6 HU SNG... how horrible

takes forever for cards to be dealt

my turn.... click bet... timesout instead of posting
my turn.. click bet and turn overtime clock on... uses 5 seconds of overtime clock before bet registers

my turn... fold... timesout instead of posting

after 20 minutes of this disaster I gave up and closed BCP

Sent support details and asked for buyin refund

Hope there is another update before tonights CC game!!!!!
 
Charade You Are

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Just got a popup message saying be patient while they work out the technical difficulties. Easy for them to say. :egg:
 
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the site has always been laggy for me. wish they would have spent some of the upgrade money on a better server.
 
Mentor

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Yeah, I am not playing AT ALL right now on Merge. The lag is unbearable. People are timing out left and right, and it is 100% on Merge's end. This is a HUGE fail.
 
absoluthamm

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Anyone who thought that this big of a change would go off without any problems whatsoever knows nothing about computers or networks.

You can test and test all you want, but until it is full scale, everything can look perfect but crumble under pressure. I think Merge is doing a great job at handling the situation, they had the site up for a couple hours yesterday and took it down once they noticed the big problems. I haven't logged in today, so I am not sure if it's been much better, but I haven't seen as many complaints, so I will take that as it's at least somewhat better.

Not a huge fail.

Also, cheaptrix, until yesterday, I have never had a single problem with any of my Merge sites(BCP, Carbon and Lock) being laggy in the slightest except for the lobby updating, which I really don't care about because I don't play SnG's.
 
xUnrated

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A few problems are understandable, the complete disaster this update has been is very unprofessional of merge in general. People have money involved with this network, but they released something that was clearly not even close to ready for release. Even after seeing the problems they kept the site up and it is causing many people problems. The fact that they are leaving it up for people to waste money while it is still clearly problematic is unbelievable. They should implement the old software, hire people that actually know how to create working software and try again in a few months. I for one advise against playing anything on the network for now as it will cause more problems than its worth. The site will undoubtedly be taken back down soon.
 
jazzaxe

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With the amount of uncertainty involved in this changeover, it makes players nervous. This is not brain surgery, their IT people should be able to have this thing wired-in prior to the change. Unforgivable in my opinion.
 
kmixer

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I just registered for an SnG on Carbon and the game filled and the table never loaded. When I click on take my seat the table gets stuck on loading. I have asked Carbon for a refund. I have never heard from Carbon support in the passed about refunds so i am not holding my breath but this is crazy. I hope they rectify this.
 
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fugitive67

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ha, i feel your pain ... took me forever to find the bounty SnG i usually play (on Carbon) ... then it was very quirky ... i didnt lose b/c of the software, but it was frustrating .... on a positive note i won $6 at blackjack, but obviously that's -EV, so i need to get back to a comfort zone with the poker software
 
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Mentor

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Not a huge fail.

Not saying that this type of massive update goes easy for any room/network, you are twisting what I said. But historically, this is easily one of the worst (and I am tempted to say by far the worst, but my experience is only across a handful of rooms over the past 7 years) examples.

I am glad they pulled the plug, but letting games run for what, 6 hours, when tables aren't running or breaking, and the majority of players are timing out/sitting? It's back up today and..... same thing. I am AMAZED they are letting games play right now. Considering how large Merge's play money pool is, they could have released a beta for play money first and perhaps worked through some of these issues..... or maybe not, but I don't really think it is for you or I to say.

But seriously, they hadn't even worked out the basic design issues around resizing tables to mini -- the fonts are unreadable. Chip stacks are straight up wrong in hand histories. Basic stuff that went completely unaddressed. This wreaks of sloppiness; it seems clear they rushed this release to attempt to retain their hold on the market.

I actually like the new interface and am quite happy they are making the changes they are. But to say they could have implemented this much worse would be difficult. And I can't think of a room in recent history that has had such extensive and seriously worrisome issues over such a long period of time as this.

I can only hope that Merge is fair about refunding money here.
 
kmixer

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It seems like it will be very good when it finally starts to work. The frustration right now is not knowing if it is worth it to risk the money and reg for a game that may not load.

If they are not giving money back for games that do not pay out what should we think then?
 
quintass

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Anyone who thought that this big of a change would go off without any problems whatsoever knows nothing about computers or networks.

You can test and test all you want, but until it is full scale, everything can look perfect but crumble under pressure. I think Merge is doing a great job at handling the situation, they had the site up for a couple hours yesterday and took it down once they noticed the big problems. I haven't logged in today, so I am not sure if it's been much better, but I haven't seen as many complaints, so I will take that as it's at least somewhat better.
Not a huge fail.
Also, cheaptrix, until yesterday, I have never had a single problem with any of my Merge sites(BCP, Carbon and Lock) being laggy in the slightest except for the lobby updating, which I really don't care about because I don't play SnG's.
I totally agree with you. Merge is doing a great job considering they are morphing into an entirely new software platform. As I stated earlier, this whole process from start to finish will take a while. However, I must say I cannot understand for the life of me why that are even doing this! The old merge was the model poker software. Easy to navigate, player freindly, pleasing graphics, easy to read lobby, tons of table options, game options as well as preference options. Hows that old saying go, "if it ain't broke, don't fix it" Oh yeah, and if you're upset about losing money due to the new kinks and quirks, stop playing there! Play somewhere else and in a few days it will be all better.
 
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will the free carbon hud work with the new software ?
 
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Not saying that this type of massive update goes easy for any room/network, you are twisting what I said. But historically, this is easily one of the worst (and I am tempted to say by far the worst, but my experience is only across a handful of rooms over the past 7 years) examples.

I am glad they pulled the plug, but letting games run for what, 6 hours, when tables aren't running or breaking, and the majority of players are timing out/sitting? It's back up today and..... same thing. I am AMAZED they are letting games play right now. Considering how large Merge's play money pool is, they could have released a beta for play money first and perhaps worked through some of these issues..... or maybe not, but I don't really think it is for you or I to say.

But seriously, they hadn't even worked out the basic design issues around resizing tables to mini -- the fonts are unreadable. Chip stacks are straight up wrong in hand histories. Basic stuff that went completely unaddressed. This wreaks of sloppiness; it seems clear they rushed this release to attempt to retain their hold on the market.

I actually like the new interface and am quite happy they are making the changes they are. But to say they could have implemented this much worse would be difficult. And I can't think of a room in recent history that has had such extensive and seriously worrisome issues over such a long period of time as this.

I can only hope that Merge is fair about refunding money here.

I agree!!! total F up. play money beta would have been smart, but from what I am seeing that's not what we are dealing with. I think the lobby in much worse and looks ugly. tables not much better .... even if things actually worked :eek: I hope these companies are sitting on a good deal of cash to ride out all the losses this must be generating !!!!
 
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Yeah, I am not playing AT ALL right now on Merge. The lag is unbearable. People are timing out left and right, and it is 100% on Merge's end. This is a HUGE fail.

This is what everybody should be doing right now. Don't even play there. The site is bad enough as it is then they decide to update and make it worse. Any cookie cutter poker site is gonna be subject to this kinda junk. I'm sure their intentions are good but it doesn't change facts as they are.
 
vegasjj

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It seems to me that they obviously do not have the resources to roll out a seamless upgrade. I remember they had an other big upgrade few years back - it also had big problems - but was solved faster then now.
It would be understandable to have some problems - but this sure is way more then "some".

As it was said above, I agree they rushed it trough - with losing players because of moves to Cake network - I guess they felt they need a quick action. Unfortunately this more then likely will have just the opposite effect.

In all my prior experience they were very good about refunding people, I hope they will be now too.
 
witchywitchy

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In my former life in Corporate America I ran computer test beds... an entire separate computer network to test major software changes. And yes... loads and real time situations can be emulated by running past transactions through as if they are real time. I can assure you major software upgrades were rigorously tested so that when they were turned up into production there were little if any hiccups

Today, the concept of running a test bed seems to be foreign as so many utilize staff straight out of college with no actual real world experience. And as any of us that deal with teenagers know... the superman complex is alive and well... nothing can stop them as they are invincible

Hoping they get the problems nailed down quickly as I do not wish to see Merge weakened by a cashflow problem. Who wants to pay for the privilege of being a Merge software tester? Certainly not me!!!
 
absoluthamm

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Not saying that this type of massive update goes easy for any room/network, you are twisting what I said. But historically, this is easily one of the worst (and I am tempted to say by far the worst, but my experience is only across a handful of rooms over the past 7 years) examples.

I am glad they pulled the plug, but letting games run for what, 6 hours, when tables aren't running or breaking, and the majority of players are timing out/sitting? It's back up today and..... same thing. I am AMAZED they are letting games play right now. Considering how large Merge's play money pool is, they could have released a beta for play money first and perhaps worked through some of these issues..... or maybe not, but I don't really think it is for you or I to say.

But seriously, they hadn't even worked out the basic design issues around resizing tables to mini -- the fonts are unreadable. Chip stacks are straight up wrong in hand histories. Basic stuff that went completely unaddressed. This wreaks of sloppiness; it seems clear they rushed this release to attempt to retain their hold on the market.

I actually like the new interface and am quite happy they are making the changes they are. But to say they could have implemented this much worse would be difficult. And I can't think of a room in recent history that has had such extensive and seriously worrisome issues over such a long period of time as this.

I can only hope that Merge is fair about refunding money here.

OK, I disagree with you. As far as problems with networks when they update... I can think of a couple. When UltimateBet and Absolute combined to create CEREUS, there were problems for a lot of people for over a week. Lag, not being able to log in, etc. When Cake updated like 4 years ago, there were buttons on the screen that did absolutely nothing when you clicked them, if I remember correctly, one of them was the Cashier button! I am sure there have been others, if not with poker, then absolutely with every other genre of software.

As far as only opening the update for play money... do you realize that the software for both play money and real money is the same, not two different programs? And you don't have a designated play money account and real money account to differentiate between them(this isn't pokerstars.com and pokerstars.net). About the only thing that could have been done would have been to put up a beta download that people could choose at their own will to download and play on and if they had problems, it was their own choice to download. I'm guessing a big problem with something like that is that they would have to probably have double the tech infrastructure to implement essentially running dual sites simultaneously and connected. If you want to help it get back up faster, just play play money instead of real to create the traffic and produce the bugs.
 
Mentor

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OK, I disagree with you. As far as problems with networks when they update... I can think of a couple. When UltimateBet and Absolute combined to create CEREUS, there were problems for a lot of people for over a week. Lag, not being able to log in, etc. When Cake updated like 4 years ago, there were buttons on the screen that did absolutely nothing when you clicked them, if I remember correctly, one of them was the Cashier button! I am sure there have been others, if not with poker, then absolutely with every other genre of software.

As far as only opening the update for play money... do you realize that the software for both play money and real money is the same, not two different programs? And you don't have a designated play money account and real money account to differentiate between them(this isn't pokerstars.com and pokerstars.net). About the only thing that could have been done would have been to put up a beta download that people could choose at their own will to download and play on and if they had problems, it was their own choice to download. I'm guessing a big problem with something like that is that they would have to probably have double the tech infrastructure to implement essentially running dual sites simultaneously and connected. If you want to help it get back up faster, just play play money instead of real to create the traffic and produce the bugs.

Can't say anything about Cereus, as I never played there. I remember when they rolled it out, and don't remember hearing of problems of this extent, but the landscape was also different back then and I might not have noticed.

But Cake's software implementation problems never came close to this. Fair enough, across all software ever, there have been bigger ****-ups to be sure. But in the realm of internet poker, I'm not so sure. Again, the biggest issue that remains to be seen is how Merge deals with refunds. That will be the biggest deciding factor in how this fiasco is viewed -- though I'm sure many, many players have already made up their minds, and THAT is the reality of Merge handling this so badly. Allowing play across the entire site for (what I now see was) over 8 hours yesterday, and again today, knowing the issues that are being dealt with? I don't understand how ANYONE could rationalize that as handling this well.

Having players beta test (at will) would have been huge. And that should be the norm. See Pokerstars re Zoom -- flawless implementation, and beta tested over hundreds of millions of hands by real players. Is Merge the same as PS? No, but to say that this cluster**** was inevitable is pretty ridiculous.

Looking at the functionality of the new client, it seems pretty clear that, by and large, real players were NOT testing the software, as there are a number of bad design flaws. The right-click drop-down menus and lack of player lists directly in the lobby (just ask cash players), no auto-posting on every table (need to either manually post every hand or sit out all tables in order to sit next blind), improper scaling in Mini-mode so as to make multi-tabling using tiling extremely difficult or impossible, bet slider (can't 3x, etc in Mini-mode as the scaling is pathetic, so they scrapped the buttons entirely), the two-aspect filter (I still can't figure out why the "filter" and "game selector" weren't part of the same filter), info tab has been removed from MTTs (your stack, average stack, # remaining, upcoming blind level changes, etc), two-click note-taking system is really annoying especially for multi-tablers, etc.

Never mind the implementation issues. Just the scaling issues in Mini-mode, the lack of auto-posting and the multi-click method to see seated player lists all tell me they had no idea what they were doing when they rolled this out. TBH, the fact that they ****ed up Mini-mode so bad so as to make multi-tabling impossible BY DESIGN is actually really blowing my mind right now. It's as if they made no effort to consult players about what is important in a poker client.

Perhaps the lag, non-running / non-loading / unbalanced tables, non-working hand history images / inaccurate hand histories, etc. could not have been avoided. What I do know is that other firms have shown that they can be avoided... with foresight, that is. Even if we take the cluster**** of this update's implementation as a given, it is clear that Merge was more concerned about rolling out this update as quickly as possible than about giving players what we want/need in a functional client.
 
Charade You Are

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Sit out next hand on your table has the sit out next blind option in the drop down list. So your settings can be auto-post and wait for BB.

Everything else is a fail imo.

Today, the concept of running a test bed seems to be foreign as so many utilize staff straight out of college with no actual real world experience.

Not a new problem. My son, out of college for a year, just said to me that he now understands why I used to tell him those CS grads right out of school don't have a clue. He's learned more this year than he learned in 4 years of college (BS in CS/Bioinformatics Summa Cum Laude).
 
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sam1chips

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Haha very true, you can do a millin practices/test runs but until it hits the real thing you never know what its going to be like. Obviously aggrevating for the player/customer though. I guess the customers have a right to complain, and the site has a right to ease into the new software.
 
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