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Official ACR Thread
Yesterday, 10:47 PM
ACR Rep [2,118]
Online Poker at: ACR
Originally Posted by smallfrie
After latest update again problem... Client loads after email and password entered and click login the login window disappears but the login at the top right of main client window stays the same and does not switch from login to logged in and clicking on anything in client window does nothing. reinstalling software after a complete windows 10 clean install and the same problem remains. Also if wrong password is entered at login the dialog pop-up telling me that wrong username or password works correctly but when correct information is entered the login window disappears but does not login. also noticed even if you check the remember password and username/email box in login window the next time the login window is opened the email/username and password info is empty (not remembered) This situation is happening only on 1 pc my laptop and other pc work normally.
Problem system: HP 8200 SFF intel i5/2400 Windows 10 Pro 64 bit
Could you please take a screenshot of the lobby where it says that so I can check it. I appreciate your help!
Yesterday, 10:59 PM
Poker at: Party Poker
Originally Posted by ACR Rep
Please be so kind and provide me the following information so I can send it to the IT department:
OS (operation system):
Browser (the one you always use):
Protection Software (which antivirus you have):
MS Windows 8
Google Chrome Version 63.0.3239.132 (Official Build) (32-bit)
Microsoft Security Essentials
Everything was fine until a couple of days ago. The fact that 2 machines are doing the same thing and that trying to install BlackChip client software gave me the exact same problem makes me think that the problem is related to your most recent software updates.
I'm not having any issues with any other poker clients that I use.