I
iwishudcall
Rising Star
Bronze Level
Sorry that this has to be my first post here.
Last night, Dec. 9th 2016 I played in a satellite tournament on Bet Online to their 100K GTD tournament that takes place on January 1st. There were 13 entries and the top three were guaranteed seats to the 100K GTD. I won the tournament and thus was entered into the 100K GTD tournament. Upon realizing that I have a football game to go to on that day I decided it would be best for me to unregister for the tournament and hold on to my tourney ticket until a later time when I could better make the determination as to whether or not I would be able to play in the game at this time. Well, you guessed it! The tournament ticket is not in my balance and is non-existent now!!! I immediately contacted both their live chat support and was told sorry but there is nothing we can do, if you un-register from the tournament then you are just screwed. BUT, if that is the case why then would it not SAY THAT ANYWHERE?? I have a confirmation e-mail from Bet Online to congratulate me for being entered into the tournament and no where in this e-mail does it state to not un-register or anything even closely resembling that. I have played poker in nearly every poker room online since online poker began and I have never experienced this level of disregard for a customer or his legitimate complaints over being robbed by the poker client.
What should I do? What can I do? I have already written several e-mails and they don't seem to be motivated to give me what I am owed. Not even reimburse me for the $33 tournament I played. I can safely say that I wholeheartedly recommend AVOIDING THIS SITE AT ALL COSTS!! It has now been 12 hours and they still have not fixed a problem that if it were my company I would and could fix the moment the issue was brought to my attention.
The sadest part is that I have been very successful on this site and I would like to continue to play here, but if they do not rectify this situation by mid-day I will be forced to withdraw my funds and to close my account on their site for good. For the life of me I can not seem to figure out the benefit that this very shady move brings their business.
**UPDATE: After speaking with them several times this morning they have still not re-entered me into the tournament I won entry to... not even a $33 refund for the tournament I played.
I then attempted to cash out and am being told I have to bet $450 on sports before I can cash out... even though I cashed in solely to play poker.
BEWARE!!
Last night, Dec. 9th 2016 I played in a satellite tournament on Bet Online to their 100K GTD tournament that takes place on January 1st. There were 13 entries and the top three were guaranteed seats to the 100K GTD. I won the tournament and thus was entered into the 100K GTD tournament. Upon realizing that I have a football game to go to on that day I decided it would be best for me to unregister for the tournament and hold on to my tourney ticket until a later time when I could better make the determination as to whether or not I would be able to play in the game at this time. Well, you guessed it! The tournament ticket is not in my balance and is non-existent now!!! I immediately contacted both their live chat support and was told sorry but there is nothing we can do, if you un-register from the tournament then you are just screwed. BUT, if that is the case why then would it not SAY THAT ANYWHERE?? I have a confirmation e-mail from Bet Online to congratulate me for being entered into the tournament and no where in this e-mail does it state to not un-register or anything even closely resembling that. I have played poker in nearly every poker room online since online poker began and I have never experienced this level of disregard for a customer or his legitimate complaints over being robbed by the poker client.
What should I do? What can I do? I have already written several e-mails and they don't seem to be motivated to give me what I am owed. Not even reimburse me for the $33 tournament I played. I can safely say that I wholeheartedly recommend AVOIDING THIS SITE AT ALL COSTS!! It has now been 12 hours and they still have not fixed a problem that if it were my company I would and could fix the moment the issue was brought to my attention.
The sadest part is that I have been very successful on this site and I would like to continue to play here, but if they do not rectify this situation by mid-day I will be forced to withdraw my funds and to close my account on their site for good. For the life of me I can not seem to figure out the benefit that this very shady move brings their business.
**UPDATE: After speaking with them several times this morning they have still not re-entered me into the tournament I won entry to... not even a $33 refund for the tournament I played.
I then attempted to cash out and am being told I have to bet $450 on sports before I can cash out... even though I cashed in solely to play poker.
BEWARE!!