Not able to adjust size of ACR's client size please help

M

mac1223

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After America's Card Room's maintenance the window seems to be smaller and their support team is not available at this moment. I am using a laptop and cannot adjust the size of the lobby and the Maximize feature isn't loading for me for me to use. Can someone please help me with this?

Thank you!
Anthony
 
DaveE

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Can you grab a corner of the box and drag it open?
 
DaveE

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The only other thing I can think of is ctrl+ to zoom your screen but the doesn't work on all laptops.
 
M

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Thank you for your concern and help! I'm actually able to get in contact with one of the representatives and was told they are aware of the situation and not to log on for another hour.

My personal laptop is a Macbook Pro my son sent to me, I'm playing from the hospital but After downloading the software, then opening it the application doesn't do anything. You wouldn't know how to go about that problem would you?
 
R

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Do you have a little magnifying icon on the top right hand of the screen? If so, tab on it and you will get options to magnify your screen
 
M

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I actually do not have that option unfortunately I don't have that also. Thank you for trying to help me!
Do you have a little magnifying icon on the top right hand of the screen? If so, tab on it and you will get options to magnify your screen

From the chat, I think i may have to just wait. I really appreciate your help!
The only other thing I can think of is ctrl+ to zoom your screen but the doesn't work on all laptops.

I wish I would've discovered this forum before or else i would've met the requirements to register for cardchat freerolls. I do have a courtesy emailed to me from ACR. It was not needed but I am playing from the hospital. That's why it's so difficult to know how to use these sites verse before. I had to relocate to MD Anderson hospital and Texas doesn't really have a Poker room casino nor online. So far I am 48 post away from meeting the requirement to share the password! * fingers cross* that i make it on time :)
 
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And if anyone from Cardchat would like to join me in a freeroll or play money games. I would gladly appreciate it, at least I'd know and able to chat in game with the community Please feel free to message me! Thanks you all!
 
PapaC

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When I opened ACR/BCP this morning they started an update and after that I could not do anything. ACR support says there is a problem and they are working on it and check back in an hour. The ACR rep here is trying to help me too. You could ask him too
 
M

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Hi Yes, that is the same response I was given. Thank you very much!!
When I opened ACR/BCP this morning they started an update and after that I could not do anything. ACR support says there is a problem and they are working on it and check back in an hour. The ACR rep here is trying to help me too. You could ask him too
 
A

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Guys, we are aware about some features not properly working on the client, we are working to fix this situation as soon as possible. However by this time, players should be able to open the client with no issues. May you please send me a PM if your client is not running so I can provide you assistance
 
PapaC

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Well nothing is working for me. I can download but the install window does not open.
 
PapaC

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The online support rep sent me an email with how to delete temp files, and cookies off Fire Fox but the first thing I need to find on there is TOOLS. I guess I'm blind because I don't see it
 
M

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same here, it hasn't worked for me either

The online support rep sent me an email with how to delete temp files, and cookies off Fire Fox but the first thing I need to find on there is TOOLS. I guess I'm blind because I don't see it
 
M

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I haven't found a fix to launch the application on a Mac but On Windows 10, Right click on the program's icon, click "Restore Previous Version", Click the "Compatibility" tab, the you should see a box that says "Run this program in compatibility mode:" Choose Window's XP ( Service Pack 2) then Apply, Run the program.

The online support rep sent me an email with how to delete temp files, and cookies off Fire Fox but the first thing I need to find on there is TOOLS. I guess I'm blind because I don't see it
 
Zorba

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I haven't found a fix to launch the application on a Mac but On Windows 10, Right click on the program's icon, click "Restore Previous Version", Click the "Compatibility" tab, the you should see a box that says "Run this program in compatibility mode:" Choose Window's XP ( Service Pack 2) then Apply, Run the program.

I am on Win10 and have had not one problem logging in, I started the client it did the update and I logged in with no problem just a few hours ago, on both ACR and BCP.

If you are on Win10 I would advise not do the above, ACR and BCP on Win10 works fine.

:top:
 
M

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I'm using a 2 in 1 Dell laptop my son bought for me and it didn't change for me, so i had to tinker around with it. Could just be just an issue regarding tablet/laptops. It did the trick for me.

I am on Win10 and have had not one problem logging in, I started the client it did the update and I logged in with no problem just a few hours ago, on both ACR and BCP.

If you are on Win10 I would advise not do the above, ACR and BCP on Win10 works fine.

:top:
 
Zorba

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I'm using a 2 in 1 Dell laptop my son bought for me and it didn't change for me, so i had to tinker around with it. Could just be just an issue regarding tablet/laptops. It did the trick for me.

I use a laptop, and didn't have any issues, the only thing different to normal was the 5 min it took to do the update.

It may be a tablet issue.

Good luck in your games.

:top:
 
A

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Please note that the mayority of the issues you are having is because your computer is running with windows XP and Vista. Change windows version, windows 7 or up should be ok. For further and inmediate assistance please contact our CS dep at 1-877-314-4195
 
PapaC

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Does it cost to download windows 7, if so, I'm still screwed. I'm really concerned with downloading windows 7 and get some kind of virus. Does anyone know of a free and safe place to download?
 
M

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I'm a bit confused on why you'd need to install windows 7
Does it cost to download windows 7, if so, I'm still screwed. I'm really concerned with downloading windows 7 and get some kind of virus. Does anyone know of a free and safe place to download?
 
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Does it cost to download windows 7, if so, I'm still screwed. I'm really concerned with downloading windows 7 and get some kind of virus. Does anyone know of a free and safe place to download?

Right click on the program's icon, click "Restore Previous Version", Click the "Compatibility" tab, the you should see a box that says "Run this program in compatibility mode:" Choose Window's XP ( Service Pack 2) then Apply, Run the program.
 
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