So I made a cashout 3 times and got this same message 3 times. I could give you these 3 (same) mails with the date , to put everything In chronological order.
Your withdrawal request on account number xxxxxxx has been received.
Date Preferred payment method Currency Amount
17/10/2012 03:46:04 AM Ecash USD 100.00
Please note we may require verification documents to process your withdrawal request.
Should we require documents and should we not receive these documents, we will place the funds requested for withdrawal back into your casino account. Once we have received your verification documents, you can request to withdraw the funds again.
Rest assured that we will process your withdrawal with speed and accuracy so you receive your winnings as quickly as possible.
Important – take note:
For security reasons withdrawals are processed after 24 hours.
Withdrawals are usually paid out as follows:
The portion of the withdrawal less than or equal to the original deposit amount will always be refunded to the original deposit mechanism where possible.
Thereafter, any additional balance owing to you will be paid out to you via the payment method deemed to be the most viable. Wherever possible, we will endeavour to pay any outstanding balance to your preferred method of payment.
Ensure your submitted details are correct.
Certain web wallets have an eight (8) day waiting period. We are only able to process your withdrawals eight (8) days after your last deposit if you use any of these methods.
Click the link to find out more withdrawal details.
Should you have any questions, please feel free to email our 24-hour support team at Support@PokerDesk.eu
Thanks for playing at PokerTime. We really value you as a player, and look forward to a long and happy relationship.
The PokerTime Team
So I have send in my verification documents many times <--- here the communication was bad from their part, like they said they received blank emails etc.
But only if I asked if they received them. Didn't get some kind of message back.
So after sending this in over and over again, I finally got a mail that I was verified.
Thank you for returning your Verification Documents back to us.
All documents required were received for your account xxxxxxxx.
It has been reviewed by the Player Security Department and will be stored in a secure location, for future verification.
We would like to thank you for returning the documents and helping to make PokerTime Casino the safer place to play.
PokerTime says it all, as this is the casino where you can win in the comfort of your own home.
Should you have any questions, don't hesitate to contact one of our friendly Support agents.
We look forward to seeing you soon!
The PokerTime Team