PS are you sure it didnt expire????
If you dont get anywhere with support after being nice with them and not shouting etc, Under their terms and conditions you can contact KGC
16.4. We prefer to deal with disputes internally in accordance with the above procedures, you can also direct your complaint to our regulator the Kahnawake Gaming Commission (KGC). Complaints must be submitted not less than seven days and not more than six months after the date on which the subject matter of the complaint first arose. The KGC can be contacted at:
Kahnawake Gaming Commission
P.O. Box 1799, Old Malone Highway,
Kahnawake Mohawk Territory,
Quebec, J0L 1B0, Canada
Fax: +1 450 635 1139