the email from PS
Thank you for contacting us.
A routine review of your recent cashout request has identified
that you have a close relation to the player(s) listed below:
Note that, as stated in our terms of service, PokerStars only
permits one account per player.
At this time we require you to address the following:
1) Please provide a clear explanation of the nature of your
relationship to the above player(s)
2) Please provide the following documentation at your earliest
convenience for verification purposes:
- A copy of the front and back of your government issued photo ID
(such as a Driving license, Passport, Country card)
- A copy of a utility bill or bank statement (issued within the
last 3 months) clearly showing your full name and address as
registered on your PokerStars account.
Please scan or take a clear photo of the requested documentation
and send to us via email to:
If you currently have access to your account, you can upload the
documents via the PokerStars Client (up to 5 MB). Please go to:
Help > Contact Support / Upload Documents
Select Category > Security
Select Sub-Category > Documents
Alternatively, you can send us a fax to:
Attn: PokerStars Verification Team
User ID: **Please include your user ID on each fax page**
00 800 765 37782 (Toll free for UK, Italy and France
1 800 631 9050 (Toll free for Canada
+44 1624 630899 (All other countries)
At this time we have taken the decision to hold your cashout,
pending satisfactory resolution of this case.
Your cooperation is greatly appreciated.
PokerStars Verification Team