money taken from my account

K

KLDUFF1987

Visionary
Silver Level
Joined
Oct 23, 2015
Total posts
899
Chips
0
Last night I was playing blackjack and managead to get my balance up to near $1k this morning I;'ve logged into my account and found out that there was $0 left in it ?! I know my hubby didn't play with it as he was away on night shift at the time. The password on my account though didn't change? which I felt was abit odd. I've e maild support and see if I can get the money back as that was really a starting balance for myself to play at $9 games,

has anyone had anything like this happen to them?
 
fubarcdn

fubarcdn

Legend
Silver Level
Joined
Apr 24, 2005
Total posts
2,443
Chips
0
If this was at Full Tilt there is a good chance that it has something to do with the Merge with poker stars.
What site was this at?
 
K

KLDUFF1987

Visionary
Silver Level
Joined
Oct 23, 2015
Total posts
899
Chips
0
it was with pokerstars, they've shown me my gaming audit and after 6 30 pm I don't recognise any of the games that were played. so maybe looks hopefull for a refund
 
T

TheWiseWeasel

Rock Star
Silver Level
Joined
May 19, 2016
Total posts
107
Chips
0
it was with pokerstars, they've shown me my gaming audit and after 6 30 pm I don't recognise any of the games that were played. so maybe looks hopefull for a refund

What happend next?Did u get your money back?:eek:
 
K

KLDUFF1987

Visionary
Silver Level
Joined
Oct 23, 2015
Total posts
899
Chips
0
What happend next?Did u get your money back?:eek:

Still waiting for a email from support not had one in a few days. so I hope that means good news. hoping to get I t back as it was a lot of money lol.
 
T

TheWiseWeasel

Rock Star
Silver Level
Joined
May 19, 2016
Total posts
107
Chips
0
Still waiting for a email from support not had one in a few days. so I hope that means good news. hoping to get I t back as it was a lot of money lol.

I hope you do.Good luck mate!
 
stevencool1

stevencool1

Rock Star
Silver Level
Joined
Jan 6, 2008
Total posts
334
Awards
1
Chips
1
i have 5.92 on stars and cant withdraw it or transfer it. i would love to play real money again.
 
K

KLDUFF1987

Visionary
Silver Level
Joined
Oct 23, 2015
Total posts
899
Chips
0
http://img.prntscr.com/img?url=http://i.imgur.com/3pZYqNM.png

http://img.prntscr.com/img?url=http://i.imgur.com/WRfWeqV.png

this is the activity that I don't recognise, from after 6.07pm Eastern time I was away at work so I have no idea who operated my account, my hubby was out working too, I don't have a security token on my account as I couldn't purches one from the store as I didn't have enough Stars coin. hope I get my money back I logged off at 6:07pm and someone logged onto my account and started playing blackjack at 6.23pm (Althought I did play blackjack to that point 6:07pm I was away at work after then )

Also I'd like to note, I did a steady $50 bets and from after then there were at least $250 sometimes even $500 bet's which is insane
 
Poof

Poof

Made in the USA
Silver Level
Joined
May 21, 2008
Total posts
14,419
Chips
0
They should be able to see the ip address of whoever logged in to see where it was coming from. Good luck, that is pretty crappy.
 
K

KLDUFF1987

Visionary
Silver Level
Joined
Oct 23, 2015
Total posts
899
Chips
0
They should be able to see the ip address of whoever logged in to see where it was coming from. Good luck, that is pretty crappy.

I hope so too, I was going to start grinding $7-8 tournaments today as I am off :( not happy
 
Real Money Poker - Real Money Casinos
Top