Charade You Are
you can call me Frost
Silver Level
Anyone else had this problem: having a satellite ticket and no satellites for that buyin?
Merge needs to hire one support person who will actually read the emails.
To: support@carbonpoker.com
Subject: $33 satellite ticket
I have a $33 satellite ticket but I see no $33 satellites listed. Can I use it for a regular $33 tourney? If not, can you refund me the money?
Their answer:
Thank you for contacting us.
In order to play in a tournament, please go to 'Tournaments', and select the type of tournament in which you wish to participate: 'Regular', 'Satellite', 'Giveaway', 'Freeroll', 'Event', 'Private' or 'Sit 'n' Go'.
The available game types are 'Texas Hold'em', 'Omaha' and '7 Card Stud. Table availability may vary at times. To enter the table you wish to play at, please select the tournament table from the tables list by clicking the listing once. In order to register for the tournament, you can either click on the 'Register' button located on the bottom of the main lobby screen once the table is highlighted, or double click the table listing and click on the 'Register' button in the tournament lobby, which will open in a separate window.
I am sorry once the coupon is granted to the account can be used for any $33 Satellite tournament listed.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.
Kind regards,
Maurice Watson --
CarbonPoker Support
My next try: (still waiting for a response)
To: support@carbonpoker.com
I know how to enter tournaments and I know the satty tickets are restricted to the applicable satellite.
The issue is that there are NO $33 satellites listed, so how can I use the ticket?
Merge needs to hire one support person who will actually read the emails.
To: support@carbonpoker.com
Subject: $33 satellite ticket
I have a $33 satellite ticket but I see no $33 satellites listed. Can I use it for a regular $33 tourney? If not, can you refund me the money?
Their answer:
Thank you for contacting us.
In order to play in a tournament, please go to 'Tournaments', and select the type of tournament in which you wish to participate: 'Regular', 'Satellite', 'Giveaway', 'Freeroll', 'Event', 'Private' or 'Sit 'n' Go'.
The available game types are 'Texas Hold'em', 'Omaha' and '7 Card Stud. Table availability may vary at times. To enter the table you wish to play at, please select the tournament table from the tables list by clicking the listing once. In order to register for the tournament, you can either click on the 'Register' button located on the bottom of the main lobby screen once the table is highlighted, or double click the table listing and click on the 'Register' button in the tournament lobby, which will open in a separate window.
I am sorry once the coupon is granted to the account can be used for any $33 Satellite tournament listed.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.
Kind regards,
Maurice Watson --
CarbonPoker Support
My next try: (still waiting for a response)
To: support@carbonpoker.com
I know how to enter tournaments and I know the satty tickets are restricted to the applicable satellite.
The issue is that there are NO $33 satellites listed, so how can I use the ticket?