is the next mind bogling chapter !
Sent them my Bank details again and received this reply.
Thank you for contacting MANSION Member Services with your enquiry.
First of all I would like to offer you our most sincere apologies for most recent responses you have received advising you to attempt to withdraw via Bank transfer after you had already informed us that you do not possess a Bank account.
Your details have been forwarded to our Finance department for them to further advise on the withdrawal options currently available to you, we will contact you as soon as we have any update on the situation.
We thank you in advance for your patience and hope this matter has not inconvenienced you in any way.
I sent them another email advising that they should have my bank details.
Please be advised that your first withdrawal was declined and put back into your account, whereas the second has been processed and should arrive within 3-4 business days.
Please perform a new withdrawal for the funds that were put back into your account as it should be processed without any problems as your documentation has been received and verified.
Our sincere apologies for the delay.
Thank you for choosing MANSION and please do not hesitate to get back in touch if we can be of any further assistance.
five minutes later by...
My name is Justin and I am contacting you on behalf of the Security department at Mansion.com, with regards to your withdraw.
Please note that, unfortunately your withdraw was cancelled and the funds reimbursed onto your account, due to the fact that the chosen CFT method is not supported by the card used to withdraw.
Therefore I kindly suggest that you visit our cashier and select an alternate method of withdrawing you funds that is offered
If you have any queries or require any further assistance, please do not hesitate to contact us. End quote.
Okay so we have discovered a few things about Mansion.
First they are all total effin morons.
Second they don't like to pay out and third ... They have two departments Cashier and Security who do not speak to each other.
I sent them an email and asked (very politely) if they could possibly contact each other by phone and discuss the problem, then get back to me and let me know what I need to do next.
Thank you for your email.
We do appreciate your frustration, the withdrawals were processed how ever the payments have been rejected by Visa, our web site does state: You will only be able to select and make a withdrawal to a card from which you have previously made a deposit.
Due to card scheme rules we are not able to process non UK MasterCard withdrawals. We are also temporarily unable to process UK Mastercard withdrawals. Visa withdrawals can be made to cards issued in countries other than prohibited countries.
The prohibited country list is: Australia, China, Guam, Hong Kong, Indonesia, India, Japan, Malaysia, New Zealand, South Korea, United States.
We are liaising with our Finance Department to have your funds returned back into your MANSION Account.
We apologise for any inconvenience caused and thank you for your patience in this matter.
If you have any further queries or require any assistance in the future, please do not hesitate to contact us again. End quote
Hmmm is it just me or does everyone get the feeling we are going in circles ?
them an email saying that it was obvious they had no intention of paying me and that I was contacting the Minister for Gambling of Gibraltar.
Sent him an email as well.
Thank you for your email. We have every intension of paying you your funds, it is unfortunate that Visa do not allow deposits back from us.
We of course can process a bank transfer, please enter the cashier and click withdraw then choose bank wire fill in your bank details including the IBAN number ( international bank number) and we shall be happy to process this for you.
Please be advised that the funds will reach your account in 5-7 days from the date your withdraw is processed. End quote.
I get this email last week ?
I had already sent them my bank details a couple of times I decided to try a different approach. Opened a Money bookers account and sent them all the details along with a cash out request.
Thank you for choosing to play at Mansion Poker!
We have received your withdrawal request for the total amount of $234.06, together with your preferred payment method of Money bookers .
Please be advised that all withdrawal requests are processed 4 business days following the request date, as per our Withdrawal Policy, unless stated otherwise according to your VIP level advantages.
Your withdrawal request will be displayed in the "Pending Withdrawals" section of the casino's Cashier (located in the casino Lobby) until the day it is processed.
PLEASE NOTE: All withdrawals will be first credited to your FIREPAY cards (if you use this payment method) up to the total original amount that was deposited per card. The balance will then be sent to you via your choice method. Please also note that we can no longer issue credits against previous MasterCard and Visa deposits.
received a reply from the Minister.
Thank you for your email below, I confirm safe receipt of it.
Please be advised that I have other work commitments and projects today that require my immediate attention, and cannot therefore tend to your issue straight away.
I expect, however, to revert to you very shortly.
Assistant Gambling Supervisor
we are getting somewhere !
Thank you for your patience whilst we resolve your withdrawal.
Our Finance Team have contacted me to inform me that they can not process your Money Bookers withdrawal you requested on the 07 - 11 - 2008 at 03:48:08 due to the incorrect information given to them.
When requesting a Money Bookers withdrawal, they need the email address registered to the money bookers account so they can process it back to the right account.
Unfortunately the detail provided in this instance was incorrect and your withdrawal is still waiting.
If you have a MoneyBookers account could you please double check the details and email me back with them or the second option is;
If you do not want to proceed with Money Bookers we can perform a bank transfer and return the funds to you that way.
In order for me to instruct my Finance Team accordingly I will need the following details:
Your Name on your Bank Account
Your Bank Name
Yuur Bank Address
Your BSB code
Your SWIFT code
(If you are unsure of any of the above please speak to your bank and ascertain the correct details required for an international bank transfer otherwise the Bank Transfer will not complete). End.
I guess I have to be fair here. It is possible that I have more than one email address (but as I gave them the account number I can't see what difference it makes.) Sent them my email address.
We are glad to inform you that we have processed your withdrawal request for the total amount of $234.06.
For your convenience, please note the withdrawal details: The total amount of $234.06 will be credited to your Moneybookers account xxxxxxxx within 24 hours.
(that was yesterday).
Thank you for your e-mail regarding your MANSION account.
Our Finance Department have advised that they are not able to process your Moneybookers withdrawal due to an invalid username. Your Moneybookers username should be your registered email address.
If you could kindly provide the correct username we will then be able to process your withdrawal. We thank you for you for your patience and cooperation, in the mean time, if you require any future assistance, please contact us. End
My name is Lyn and I am contacting you on behalf of the Security department at Mansion.com, with regards to your account
Our finace department have contacted me to inform you, that the swift code you have given us is not the correct one, I ask that you contact your bank and ask them for the correct code.
Please rest assured that I am personally dealing with your account and can assure you that I am doing my utmost to ensure, that these funds are processed without any further undue delays .
Please reply as soon as possible with the correct information, for without this we cannot process these funds. End.
These people are definately not on the same page.