Lock Poker / Revolution cashout and customer service

P

predrag

Rising Star
Bronze Level
Joined
Dec 27, 2012
Total posts
1
Chips
0
Hi everybody,

Thought I would share my experiences with you, so you can learn from my troubles.

As Lock Poker peeled away from Merge this summer, I had a bunch of tech problems opening their new software on a Mac. I was unable to play, and finally dealing with some inept tech support decided to close my account in 9/2012. I was very specific about this, requesting a check for a full balance amount mailed to the address on record. I never received a specific answer about a timeframe, or amount of the check (I had one free withdrawal per month and wanted to make sure I will be getting a full amount).

Two months later, 11/2012, my account was closed, but no check for the account balance in my mail. Support again avoids answering any specific questions about the estimated time for processing, and fees. Again I get a copy/paste generic response.

Three months later, 12/2012, still no check. After another multiple emails, I receive an information that the cashout request has never been made (!!!) and they would do this for me if I confirmed my address! When I replied with confirmation and again asked about the time estimate and fee estimate, again I get a copy/paste answer which I have received so far 5-10 times!

Will report if I ever get a check from Lock Poker. But the email torture (over 30 messages exchanged) with inept and apparently deceptive and question avoiding support I have had to go through is making me sorry I ever deposited and played on Lock Poker.

Please don't repeat my mistake.

Thank you.
Pred
 
T-Dubs82

T-Dubs82

Legend
Silver Level
Joined
Mar 26, 2007
Total posts
1,289
Awards
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unfortunately i have not only heard of similiar situations but experienced it as well. i dont even mess with checks from any sites anymore due it taking forever to get them and then they bounce, i used Western Union at lock in the past, WU is currently not an option but should be returning soon so they claim
 
S

sylpoker1

Rock Star
Silver Level
Joined
Dec 12, 2012
Total posts
193
Chips
0
Sorry, to hear that about Lock.Sadly, there are lots of bad lock cashout stories all around now.There are different threads about their problems on the internet too now.I dont think its wise to deposit there anymore for now . Hope you eventually get your money from them.
 
Poof

Poof

Made in the USA
Silver Level
Joined
May 21, 2008
Total posts
14,419
Chips
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I requested a check in July, and received it in September as expected, no problems, I requested a WU withdraw that was approved Nov 21st and have yet to receive it.
 
Zorba

Zorba

27
Platinum Level
Joined
Jul 21, 2007
Total posts
41,806
Awards
15
AQ
Chips
803
I requested a check in July, and received it in September as expected, no problems, I requested a WU withdraw that was approved Nov 21st and have yet to receive it.
Two withdrawls.........Now thats just bragging. :p
 
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