Lock Poker / Revolution cashout and customer service
Thought I would share my experiences with you, so you can learn from my troubles.
As Lock Poker peeled away from Merge this summer, I had a bunch of tech problems opening their new software on a Mac. I was unable to play, and finally dealing with some inept tech support decided to close my account in 9/2012. I was very specific about this, requesting a check for a full balance amount mailed to the address on record. I never received a specific answer about a timeframe, or amount of the check (I had one free withdrawal per month and wanted to make sure I will be getting a full amount).
Two months later, 11/2012, my account was closed, but no check for the account balance in my mail. Support again avoids answering any specific questions about the estimated time for processing, and fees. Again I get a copy/paste generic response.
Three months later, 12/2012, still no check. After another multiple emails, I receive an information that the cashout request has never been made (!!!) and they would do this for me if I confirmed my address! When I replied with confirmation and again asked about the time estimate and fee estimate, again I get a copy/paste answer which I have received so far 5-10 times!
Will report if I ever get a check from Lock Poker. But the email torture (over 30 messages exchanged) with inept and apparently deceptive and question avoiding support I have had to go through is making me sorry I ever deposited and played on Lock Poker.
Please don't repeat my mistake.