Had issues with Pokerstars for past week??

kidmeister

kidmeister

Rock Star
Silver Level
Joined
Apr 27, 2013
Total posts
382
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They froze my account for apparently someone logging on from an unknown address? They wanted me to validate my account by sending in a photo of a proof of ID with a photo and then one of me with the ID. I ended up sending about 8 emails with me holding my ID in varying poses and they refused to unfreeze it, saying my photo wasn't clear enough. I sent one of my ID, one of me holding the ID, one of my dog ( my avatar on pokerstars is my dog ) one of me and my dog together and they still say it wasn't proof.
 
D

deerythfc

Rising Star
Silver Level
Joined
Sep 15, 2011
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this has happened to me before it so annoying i just ended up closing my account and changed sites.
 
kidmeister

kidmeister

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Silver Level
Joined
Apr 27, 2013
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I could of just opened a new account in 10 mins then go through 1 weeks of that
 
orsino12

orsino12

Legend
Bronze Level
Joined
Dec 30, 2015
Total posts
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Same thing happened to me with Full Tilt a few months ago. I didn't even try to fix it, there was nothing of interest for me there so I just walked away. I only logged in there every so often to see if there were any new (good) changes.
 
BigJamo

BigJamo

Aussie Elite
Silver Level
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Aug 9, 2010
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Yeah sounds like they are demanding 100 point proof of ID.
Send them as much as possible. I sent them Drivers Licence, Marriage Certificate, Medicare Card, Electricity Bill and Pension Card.

They final said TY, which is more than I expected from them.
Never liked Pokerstars, but poker is poker.
 
J

jerohit

Rock Star
Silver Level
Joined
Dec 17, 2015
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431
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I send my votter card's foto they asked for passport i said i dont have passport but if i go to passpport office i have to submit votter card's copy as my as
address ID and age proof and finaly they accepted my bank account's statment.
 
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