iPoker network/WilliamHill

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Has anyone else been having ALOT of problems with software on iPoker network after their most recent update? (maybe a week or two ago). I usually play on one or two sites on there, just about every single day but this past week or so I'm finding the site to be extemely glitchy (crashing, not able to sit on Speed poker tables, etc. etc.).

Today I had a couple entries into that $2,500 Weekly Sweepstake freeroll & when I went to check the results I wasn't able to find the completed tourney lobby in the main lobby. I then checked my own tournament history and it only showed one HH for each of my entries but oddly enough I won both of those hands but it didn't show me the following hand(s).
As far as results, one of my entries said 'N/A' & the other said '5th' (which would translate to ~120 euros if I'm not mistaken)... but my account has $0 added to the balance :(

I read elsewhere (2p2) that there was a crash today on the iPoker network so I'm assuming it must've been at around the same time as the 2500 sweepstakes was running (or just after it's completion)... maybe ~15:45(ET).

Anyone have any knowledge about what happened on there today? (even better would be a screenshot of the results of the freeroll I'm talking about, lol).

tks.

Also, what problems have you been having lately on the network? Perhaps we could record a list of them & then could submit it to support??
Crappy thing is, the sites were running perfectly for me up until recently and have been for many months now. In the past I've had similiar problems on iPoker network sites and always after they'd done some update (once it fk'd up for almost 6mos. before they fixed the problem(s)... first two months they were insisting there wasn't a problem LoL).
 
PCK

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Sunday i had problems with 100k Freerol Depositor Series 2,i wasn`t enable to register and finnaly the tournament wass canceled,in rest i dont had problems with cash games tables or twisters.
 
EvertonGirl

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About 2 weeks ago I was playing on titan which is also ipoker and I disconnected, I thought it was my internet but I did see someone in here say they were having issues with ipoker.

Hope you get your problem sorted and I hope you did in fact come 5th and get your money credited soon.
 
theRaven68

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i had a problem on Monday during the daily final, when i became disconnected without any chance to reconnect ( it was not my internet because other rooms out of ipoker were functional)
 
PCK

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Right now the tournament "bonanza" is blocked,what happens with this shitty network,im so furious ,i have a big stack...this is so sick
 
AtiFCOD

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Right now the tournament "bonanza" is blocked,what happens with this shitty network,im so furious ,i have a big stack...this is so sick

Not just the tournament stopped, the network collapsed...again. :/ It used to be one of the most dependable networks...
 
Poker Orifice

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Site is getting ridiculous...
 

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Poker Orifice

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Still no response at all from emailing support.

I've also been chatting with the WillHill Facebook page rep. They suggested I email support (lol).
I have almost never played any tournaments on iPoker network so far this year & now I won't be playing any until they get this sorted out.

I've experienced similiar stuff before on there & then have their customer support refuse to admit that there's a problem LOL. Do they not even inform each of their depts. about what is going on with the site?

I read on another forum about the tourneys all freezing up on Sunday but then they actually re-started & ran them a couple hrs. later.. & this was after they'd refunded 'some' of the players. ('some'... < only the ones who complained were refunded, LOL... f'n ridiculous!).

My account balance is still missing the money I won the other day. I don't even really ever expect to see it.

Something else... I'm finding Titan is running even worse for me than williamhill (if that's even possible?). Sometimes I can't even login. Each time I go to login, all of my info. is missing & have to manually re-enter it. When I go to sit on a SPEED cash table, it takes my 100bb buyin from my account, sits me on a table with $0... & just leaves me sitting there 'as if' I'm sitting out.... but I'm not sitting out & can't click on any buttons to do otherwise, lol. It's brutal! (< this stuff hasn't happened yet on WillHill but it still has been glitchy as fk!)
 
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They also make it soooooooooooooo difficult to contact them (or to just deal with them.. with their totally inept customer support approach) that I am certain that many players don't even bother to ask for a refund. I know the standard line that support will tell anyone (everyone?)... "it must be your internet connection..blah blah blah... " when you KNOW it is not.

In the past I've had the emails go back & forth 10x with them still not admitting (or maybe not even knowing?) the site was fk'd up. Finally was able to converse with pokerroom mgr. & was given the VIP email addy to get ahold of him.
And yes.... I've also sent emails to that addy now in hopes they'll get back to me. But still nothing.... sigh :(
 
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Amazeballs! I actually just received a response! BUT... it was in German LOL (no sh1t).
transferred the text to google translate & of course it was 'this is an automated response. Thank-you for contacting WilliamHill. blah blah blah..... blah.. blah.. Please do not respond to this email'

lol
 
zarzar78

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I have al lot of problems with the Ipoker network, especially with williamhill, the software crash alot when i'm playing twister, and always on sunday, i have a big problem playing tournament, the software is disconnected, using 1GO RAM ( when my pc is connected to the internet ) and it's downloading something ...
 
Jungle Jelly

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I never had problems on william hill. I play a lot of cash games. Their 50% rakeback deal I got through a rakeback site is amazing. I find the only way to be a consistent winner is through a good rakeback deal. I am playing fulltime now. I play 6 tables for 4 -6 hours a day solid a,b,c poker and make more than my old job. VIP schemes benefit the site. There are still 2 good rakeback sites where you can sign a good rakeback deal.
 
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I too often face problems with this unreliable network. It strange cause its used by some reputable operators.
 
Poker Orifice

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I never had problems on William hill. I play a lot of cash games. Their 50% rakeback deal I got through a rakeback site is amazing. I find the only way to be a consistent winner is through a good rakeback deal. I am playing fulltime now. I play 6 tables for 4 -6 hours a day solid a,b,c poker and make more than my old job. VIP schemes benefit the site. There are still 2 good rakeback sites where you can sign a good rakeback deal.

Perhaps you were lucky in choosing the time you played. Lots of tournaments froze. I also experienced alot of problems on cash tables.
Is your post actually a response to this one or is it advertising a rakeback site... maybe hoping for inquiries or pm's?

I've played on there for years and for the majority of the time I've had no problems at all (except a couple/few years back when they did their 'lobby upgrade'... it caused myself alot of problems for ~6mos. (& a bunch of other players as well). It has been running fine again now for 2-3yrs. that is up until ~2wks. ago!
They did just do another update yesterday & today I've had zero problems (on WillHill.. haven't tried Titan yet).
 
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Software leaves much to be desired. But the Network itself is not bad. Good traffic, tournies, dayly $1,000 freerolls named Every Ones A Winner, tolerable RNG.
 
n3rv

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Down for me at the moment. Happens frequently on Sundays when the best games are running. To be honest I have just accepted it as part of playing there now. I don't expect to be reimbursed for freerolls. I'd only play more serious games on other networks.

Edit: Back up again as soon as I posted this but now I am short stacked at a table of 3 other players and 5 sit outs (who were also probably disconnected). :laugh:
 
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I'm having some difficulty dealing with customer support at the moment. Going to put it on hold til' I'm finished playing for the day (will post some of the email correspondence)
 
Raccoony

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I haven't been able to log in to Titan Poker for 3 days,but was able to log in to their Titanbet website.
 
ammytyagi

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This month I am not facing any major problem on Ipoker network. I am playing on two sites Betfred & paddy power. Both are working smoothly whole month for me.
Update your Browser and flash player. Sometimes these are root of problem.
 
crazyangel88

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Right now the tournament "bonanza" is blocked,what happens with this shitty network,im so furious ,i have a big stack...this is so sick
in coralpoker for same network same tourney i get 3 4 euro for 4000 stack you get refunds ?
 
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I find iPoker to be the worst for getting disconnected. Another thing I love is trying to log back in to be told an active session is still running. Then on very special days after shutting the software all the way down and reopening it, to be told the password is wrong. The password is saved, so how does it be wrong?
 
Poker Orifice

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in coralpoker for same network same tourney i get 3 4 euro for 4000 stack you get refunds ?

I asked to be refunded for the two entries because I was unable to even sit at the table for the entire first hour during the rebuy period. Just after first break it finally let me sit but I only had <7bb's on each table. (I had written to them prior to this & of course they could just check anyways).

They claimed it was sent to an 'investigative TEAM' < LOL at team!!!

I received a refund for only the 1 entry, the one that was still in it when the site finally froze for good.

For my 5th place finish in the weekly sweepstakes, they 'claimed' they'd given me $25 for my two entries (wtf? a 5th is worth around 5 or 6x that). I also didn't notice my bankroll increasing by $25 but did see the entry in the ledger about 5 days after it all happened. (in other words, I don't think I received a penny for that one).

I also never received an apology. Instead it was email after email from them telling me I wasn't entitled to a refund (& a bunch of other pathetic nonsense). I don't expect the support staff to be competent but I do expect them to be courteous & to at least attempt to learn stuff in order to help resolve situations (because they obviously know very little).

When a supposed 'manager' finally responded & sent me the $25 & the $3 or $4 for that other entry refund, it was weird that they now figured I was entitled to some $'s ... where just the day(s) before they'd told me a dozen times I was getting zero. Support there sucks sooooooo bad.
 
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Another thing I love is trying to log back in to be told an active session is still running.

I know EXACTLY what you're talking about (although this hasn't happened to me for quite awhile now... luckily) but I can guarantee you that if you were to email that to a iPoker site support staff, they wouldn't have a clue what you were talking about (but anyone who plays on there would know it for sure!).

It is very strange that they never seem to enquire with the players what they are interested in? Or what problems they're having with the software... or what could be some suggestions for improvements (< I can think of many). It took them years just to get synchro breaks. Their tournament lobby is worse now that it has ever been. How can they make so many blunders on one network?

I think a big part of the problem is >>> you can't get much help from the individual pokersites because they don't seem to have much influence (communication?) with the network (iPoker/Platech). Emailing a Titan or WilliamHill (Coral, bet365, etc. etc. etc.) customer support is absolutely useless if it has something to do with the software fk'n up on you. The only thing they're capable of is handling your deposits & withdrawals.
 
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This may sound a bit grandiose (but not really if you've played on those sites) but I bet you within 6mos. I could increase player traffic by 50% across that network. It wouldn't take many changes to make it wayyyyyyyy better.
It makes one wonder a bit about 'who the fk do they have working there & wtf are they thinking?.... are they thinking??'
 
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