re: Poker & Intertops Update Problem
Originally Posted by Samango
Virus scanners will very often pick up false positives from poker software.
This is because they use heuristics to look for suspicious looking bits of code which are actually quite innocent.
I firmly believe that as long as the update did come from intertops (i.e. by the usual update process), then you can rest assured that it is safe and tell your AV to allow it.
This has happened to me before and I just overrode it. You can also submit the exe file to Norton as a false positive if you wish.
In a nutshell, that's basically what happened. Getting there was another thing all together.
After I made this post I went into my Norton security and followed all the steps to allow the update, to no avail. After about 15 minutes of that I requested support and one of their staff did a remote with me for close to an hour. We still couldn't get anywhere. He was very apologetic and actually added a month to my contract for being so patient, as well as the fact that he couldn't solve the problem. We made arrangements for a manager to call me today.
Heard from him about an hour ago. The short of it (no need to write a book here lol) is that the file has been submitted as a false positive. In the meantime, because the routine steps to override it don't work a more complex path needs to be followed and I would have to do so with future updates as well.
So...what we finally ended up doing is disabling the anti-virus protection for the brief time it took to update. And I, of course, will know to do that for all future updates that get blocked. Quick and dirty fix FTW.
Btw the Norton staff was absolutely fabulous throughout this whole ordeal. I was very pleased.