If you were playing tournaments/satellites during the Revolution Network shutdown...

WEC

WEC

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last night on Lock, juicy stakes, intertops, etc

You better check your refunds closely. I was only playing a satellite when it went down and I had chips. When I finally got back on, my chips had dwindled to about 1/2 of what I had. I stayed on the table until the lobby said it was canceled.

After the tables started back up, I had already been registered for a rebuy tournament, so it started up to my surprise. Now, probably stupidly, I made an immediate rebuy. We played barely a couple minutes before it was canceled as well.

Upon seeing my balance (apparently Juicy Stakes does not show a full playing history and buyins and refunds, etc?) I realized something was wrong.

I emailed support and was told I was ELIMINATED from the satellite, and basically that you do not get rebuys refunded even though the tournament should probably not even been started.

Just sad the sites are basically stealing from you on a technical problem they are having...
 
WEC

WEC

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To be fair, Juicy quickly came back and refunded my rebuy and satellite after I sent a 2nd email to discuss my issues.
 
smokeme

smokeme

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when that happens on intertops i usually get my money back like right after.
 
soncheebs

soncheebs

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To be fair, Juicy quickly came back and refunded my rebuy and satellite after I sent a 2nd email to discuss my issues.

That is good that it worked out for you. This is why I play on BCP, I know the software is shit, and the MTT's horribly structured, but the cash games at low-mid stakes are decent and most importantly they have undoubtedly the best customer support out of any network/skin right now. I can live chat or call and speak with a rep immediately and get anything sorted out on the spot. I had issues depositing via WU a few weeks back and it was more or less their fault via giving me the wrong receiver name like 3 times which was a pain in the ass because I had to drive up to the store and cancel and resend each time. They ended up refunding me the WU fee even though they only do so for transfers of 300 or more, and gave me an extra 15% on my deposit for the inconvenience. Before they had their points store up I would call in and have a rep manually deduct points from my account and register me into tournaments and sit n go's, no problem...the servers even crashed while I was in 2 tournies and 2 headsup sng's (all of which I used points straight up to enter into) And they refunded me in cash instead of points within like 4 hours. Switch networks IMO is the moral of this long winded comment that I spent way to much time on.
 
C

credsfan03

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That is good that it worked out for you. This is why I play on BCP, I know the software is shit, and the MTT's horribly structured, but the cash games at low-mid stakes are decent and most importantly they have undoubtedly the best customer support out of any network/skin right now. I can live chat or call and speak with a rep immediately and get anything sorted out on the spot. I had issues depositing via WU a few weeks back and it was more or less their fault via giving me the wrong receiver name like 3 times which was a pain in the ass because I had to drive up to the store and cancel and resend each time. They ended up refunding me the WU fee even though they only do so for transfers of 300 or more, and gave me an extra 15% on my deposit for the inconvenience. Before they had their points store up I would call in and have a rep manually deduct points from my account and register me into tournaments and sit n go's, no problem...the servers even crashed while I was in 2 tournies and 2 headsup sng's (all of which I used points straight up to enter into) And they refunded me in cash instead of points within like 4 hours. Switch networks IMO is the moral of this long winded comment that I spent way to much time on.

You said that there Mtt have bad structure but I would disagree with that. Most of the tournaments have very good structure unlike a lot of sites where most low Mtt are turbos.
 
soncheebs

soncheebs

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You said that there Mtt have bad structure but I would disagree with that. Most of the tournaments have very good structure unlike a lot of sites where most low Mtt are turbos.

Yea I suppose, I just miss being able to come home, register into like 4-5 turbo tournaments and know I won't be up until 3 in the morning if I run deep in any. I understand turbo's have more variance, but I'm a recreational player...and I don't have 7 hours every night to play deepstack 20 min level'd tournies where 1st place isn't even $500.
 
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