Thank you for your e-mail.
Please note it is against the PokerStars Terms of Service for a player to access more than one account
at our site. Therefore, we have closed your 'TeddyKGB23' account and the account 'Grossberger' is
remaining open as the only PokerStars account you are allowed to use.
Please refrain from creating further duplicate accounts or you may lose your privilege to play at our
site altogether. Be aware that the access to multiple accounts at PokerStars may result in permanent
closure of the accounts involved, as it is a serious violation of our Terms of Service:
If there is anything else we can assist you with, please let us know.
PokerStars Support Team
----- Original Message -----
Sent: 2009/10/24 13:22:41
Subject: Account question
>I was reading through some posts on a forum I belong to and someone had posed a question about
multiple accounts and it made me realize I may be in violation of ToS unknowingly. Years ago I had
made an account to learn to play, and had forgotten that I had that account I don't believe I had ever
had real money on that account. I had forgotten my old account password and couldn't retrieve it due
to my email account having been hacked, so I created a new account on Pokerstars and completely forgot
about the other I since have figured out who got my email password and got it changed. So I guess my
question is what do i need to do to be in compliance with the ToS. I aven't used the other account for
quite awhile and would like to just close that one if I can. I think if I remember the user ID was
TeddyKGB23 but not 100% sure.
>I'm letting you know this so there is no issues if/when I goto withdraw funds from my account.
>user ID Grossberger