I didnt get credited money after win in my acc on PS

WeenieSVK

WeenieSVK

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Today after I played few SNGs on pokerstars, I checked my cashier and I felt like something is wrong, I thought I should have little more there. So I checked it and I was right. I didnt get credited winnings from one SNG which I played. Its been couple of hours since it was finished, this never happened to me before on any site...

I will contact support about it. Did this happened to you anytime before? :) Its only 3 dollars I feel a little bit shitty that I will contact them cause of it, but its not about money, its "principle" :) Naaaaaah its about money :D
 
XXPXXP

XXPXXP

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that rarely happens.
esp on stars.
did u keep the hand history and emailed customer support?
think you will got your winning back in a second. GL>
 
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RamdeeBen

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Seems unlikely to of happened. Are you sure you didn't miscalculate?

Contact support though obviously if you think you wasn't credited and they will check and tell you if you was or not.
 
moots

moots

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From the menu, click on Requests and the Tournament History to make sure you actually won.
 
helpspb

helpspb

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Never happened to me. It sounds strange. Definitely check your tourney history. I also get emails for every ITM placement. If history&email confirms that they didn't credit you the money then yea, email the support.
 
Abedin120

Abedin120

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I didn't hear something like this before. It didn't happen to me on any site, especially on PS when they apply like No1 Poker room in the World.
Check your tourney history and if you are convinced that they didn't get your money, then contact PS support.
 
Daniel72

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Never happened to me, Stars has the top software without any errors. Maybe you had an error in mind :) check it again
 
odomazetov

odomazetov

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Today after I played few SNGs on pokerstars, I checked my cashier and I felt like something is wrong, I thought I should have little more there. So I checked it and I was right. I didnt get credited winnings from one SNG which I played. Its been couple of hours since it was finished, this never happened to me before on any site...

I will contact support about it. Did this happened to you anytime before? :) Its only 3 dollars I feel a little bit shitty that I will contact them cause of it, but its not about money, its "principle" :) Naaaaaah its about money :D

When you are in cash you should recive message from PS with full info of the tour till you end.Check your email before contact support.
 
Zorba

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Highly unlikely that they made a mistake, but if it was Stars support is the best out there and they will figure it out.


Let us know how you get on.
 
woody19

woody19

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hmmmmmmm not sure this would/could happen but i could be wrong, do what most others have said contact support and speak to them
 
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hrix

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Maybe you won and then putted this money on other tournament and you forgot about it :)
 
WeenieSVK

WeenieSVK

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yea guys it was my mistake :) Problem was that I though I used ticket into one tourney instead of it I used cash. So there was that "missing" money which I was looking for. I apologized to support after I realised that.
 
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