How hard is it to make a poker site admit that they were wrong?

Gorak

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How hard is it to make a poker site admit that they were wrong?

I'm speaking from personal experience in dealing with support on many sites.

Every poker sites probably have rules strictly forbidding any support agent to say that there was a software bug or that they made an error. (Although sometimes they will admit a connection error and refund tourneys)

Of course there is money involved and if they admitted they were wrong; players would simply flood support to get their money back.

When they realize that they are actually wrong they will simply say "You were the only player to report that and we are sorry for the inconvenience; as a good will gesture we will credit you (fill the blank) back."

They don't want to publicly admit their fault in the matter because of the money involved.
 
blanktheman

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i found many bugs in one of the poker programs and they said I was the only one who reported this. I even had a connection problem which interfered with my game and I lost the tournament because I was disconnected. They kept saying it's connection on my side and they can't do anything. I told them it's funny because all other poker programs work but not yours. It was the absolute truth. Needless to say I never got a cent back. Now i don't play there at all. I must agree they probably don't want to admit when they wrong because people will flood support with the same problem. However I feel they should at least reimburse you with tournament dollars or something. I don't say all poker sites won't admit they wrong, Just the specific one i dealt with.
 
Gorak

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I told them it's funny because all other poker programs work but not yours.
That is not an argument that they will even consider. You have to get a lot of proofs for them to even examine your case.

Usually they will just send you a generic message.
 
Gorak

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Just an example from the 888 Poker "Strike the Chip" promotion: They clearly messed up the time zones and when I mentioned it to support (with screenshots proofs) they said that "I" did not understand time zones!!!

This promo wasn't really worth fighting for; but I was offended by their reply. So I sent more screen shots and explanations.

Result: They credited me the first day that I was missing; BUT they never, ever, sent a reply to me saying that I was right (as expected). :icon_flow

This is my typical experience with poker site supports in general.
 
James_Harrison

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If it was a normal business they would admit it because proper business ethics would call for it and it would actually be better for the future of the business.

In this case the business in question is rigged, so psychologically speaking, if they admit that they are wrong then it would appear to people that they could be wrong in other ways so they are trying to hide the fact that its rigged, a defense mechanism.
 
Gorak

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In this case the business in question is rigged, so psychologically speaking, if they admit that they are wrong then it would appear to people that they could be wrong in other ways so they are trying to hide the fact that its rigged, a defense mechanism.
You are right about the part that if they admit even a little wrong on their part; then people would think they could be wrong on bigger things.

However for the rigged part; I think you should take it to the rigged mega thread because it's a whole other ball game.
 
James_Harrison

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You are right about the part that if they admit even a little wrong on their part; then people would think they could be wrong on bigger things.

However for the rigged part; I think you should take it to the rigged mega thread because it's a whole other ball game.

Actually not really, i had a very similar situation where i was told something by 888 on the phone and then they made it sound like it never even happened.

There are bots and colluders on the site, but im not on that site after the fact, go figure, making it easier for bots and colluders than a regular player.

Anyways see my post in this thread if you feel like it https://www.cardschat.com/forum/poker-rooms-10/888-blew-it-353827/. Couldnt really care if you do or not. Really, i like poker, but i came here to be a light in the darkness and spread the truth about these poker rooms.
 
K

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Actually not really, i had a very similar situation where i was told something by 888 on the phone and then they made it sound like it never even happened.

There are bots and colluders on the site, but im not on that site after the fact, go figure, making it easier for bots and colluders than a regular player.

Anyways see my post in this thread if you feel like it https://www.cardschat.com/forum/poker-rooms-10/888-blew-it-353827/. Couldnt really care if you do or not. Really, i like poker, but i came here to be a light in the darkness and spread the truth about these poker rooms.

LOL,

Yeah, we all know there are (really bad) bots and people collude at online poker. It has been this way for years and years. It is part of online poker. If you can't accept this as part of the online poker culture, just move to a live room and off the net.

In your thread someone suggested that there is a thread with site reps on it that may help you but you declined. You don't want to "spread the truth" you just want a place to cry. We see you guys all the time. You have a bunch of holes in your game and lose, but it is because of a site problem, bots, cheaters, ect... never because you just played bad.
 
James_Harrison

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LOL,

Yeah, we all know there are (really bad) bots and people collude at online poker. It has been this way for years and years. It is part of online poker. If you can't accept this as part of the online poker culture, just move to a live room and off the net.

In your thread someone suggested that there is a thread with site reps on it that may help you but you declined. You don't want to "spread the truth" you just want a place to cry. We see you guys all the time. You have a bunch of holes in your game and lose, but it is because of a site problem, bots, cheaters, ect... never because you just played bad.

Interesting that you find this funny :( ive already posted about building a bankroll from $0 online on 3 rooms only to have all 3 rooms close down. Yes, some people have lost more than me and i feel for those victims too. Its no longer about crying, ive been there, sadly and im past it. Its now about sharing what i have learned and the conversations i have had with extremely corrupt people working for the poker rooms via phone and email.

What we are talking about now are bots and how at the higher buyin levels (where the bots are) and collusion rings, which are present on every single poker room (until they are banned and more pop up).
I feel that the millions of dollars in prize pools during the play of these bots and colluders is a big deal, if you do not feel this way, i respect your opinion, but my opinion is that its rigged, and this is just 1 of the many obvious ways that it is.

good luck
 
John_3_16

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Interesting that you find this funny :( ive already posted about building a bankroll from $0 online on 3 rooms only to have all 3 rooms close down. Yes, some people have lost more than me and i feel for those victims too. Its no longer about crying, ive been there, sadly and im past it. Its now about sharing what i have learned and the conversations i have had with extremely corrupt people working for the poker rooms via phone and email.

What we are talking about now are bots and how at the higher buyin levels (where the bots are) and collusion rings, which are present on every single poker room (until they are banned and more pop up).
I feel that the millions of dollars in prize pools during the play of these bots and colluders is a big deal, if you do not feel this way, i respect your opinion, but my opinion is that its rigged, and this is just 1 of the many obvious ways that it is.

good luck
Honesty at sites open to USA players is a mirage. They preach it but do not practice it. Even before Black Friday the sites were heavily crooked. Some were even selling and promoting bots and trackers. How many years did it take to get some of the players paid? How many pro's were shown to be as dishonest as the sites they repped for?

Today, there is absolutely nothing that keeps these sites honest. They blame everything and everyone else for their mistakes. Don't see it changing any time soon.

5Dimes is completely offline now. BOL/SBP have reduced their freerolls by $300 and are overcharging for their double-up SnG's at 12% when the rest of the industry charges 5 or 10% max. They have eliminated their most popular micro games. ACR players are at fault for the down time problems and disappearing chips there. See the patterns?

Americans should be very cautious about depositing at any of these sites. Law enforcement feel they are used to launder money by cartels and terrorists. That they are fronts. Do you feel that the way they treat you is like these organizations? Or are they honest. I sure as heck don't know.

If you do deposit, treat the money as lost already. Check out each site's rules for getting any money returned to you. Hard to impossible depending on the site.

Proceed with caution and don't be surprised when you are robbed and then blamed.

God bless and good luck. :eek: :( :cool: :questionm
 
8bod8

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Support for poker sites, just like all other business, is no more than customer relations. They serve a purpose in the business, maximize overall income.
Exceptions occur (I'm aware of 1 in industry, not poker).
 
Fordeverest

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How difficult is it to recognize the poker side that you are wrong?

The story is Ps.2015. My email profile was stolen and registered the new name. I told PS what happened, I asked for a new e-mail exchange. The answer was to have two profiles in my email account, so it makes no sense that the situation blocked my account. After a year of exchanging e-mail, I opened my profile.
 
BentleyBoy

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Its never easy! Its not just restricted to poker sites, it happens in business all across the world. The customer is always second in line to the company corporate image, albeit the image may be to put the customer first, it only occurs once the customer has jumped through several hoops of dissuasion before the company will publicly acknowledge fault.... and then only as a last resort.

I always try and think of it as if it were my company....i wouldn't want my image tainted, but then would do everything to protect it...but some companies lose their way in terms of not supporting the customer also affects image and that is not a good thing!
 
A2020

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Burn them publicly. If you share your bad experience on different forums like this one (And others) people will see what you expose and decide by themselves, while the site may not recognize they were wrong, at least you will be warning people about things going wrong on those sites.
 
Poker Orifice

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How hard is it to make a poker site admit that they were wrong?

I'm speaking from personal experience in dealing with support on many sites.

Every poker sites probably have rules strictly forbidding any support agent to say that there was a software bug or that they made an error. (Although sometimes they will admit a connection error and refund tourneys)

Of course there is money involved and if they admitted they were wrong; players would simply flood support to get their money back.

When they realize that they are actually wrong they will simply say "You were the only player to report that and we are sorry for the inconvenience; as a good will gesture we will credit you (fill the blank) back."

They don't want to publicly admit their fault in the matter because of the money involved.

Let me guess.. this was on the iPoker network? (I haven't read through the thread... just your first original post here).
I've had COUNTLESS problems with different ipoker sites customer support. (ie. WillHill, Titan, bet365 & a few others).


From my experience I would suggest that many are just totally incompetent (picture some kid on minimum wage... knows nothing about poker, poker software, etc.... and this is what you're getting 90% of the time). They also have zero information as far as software glitches & even Internet server interruptions. They will give the same canned responses over & over & over. I had a number of very frustrating experiences that cost me money & TIME! For myself I just stopped bothering even to contact them. It was pointless. Better yet... take your business elsewhere... they don't deserve it. Yah.... but the worm is dangling on the hook & we can pass up on those easy to achieve deposit bonuses or that special freeroll for completing some series of challenges.
 
Poker Orifice

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5Dimes is completely offline now. BOL/SBP have reduced their freerolls by $300 and are overcharging for their double-up SnG's at 12% when the rest of the industry charges 5 or 10% max. They have eliminated their most popular micro games. ACR players are at fault for the down time problems and disappearing chips there. See the patterns?

Perhaps they can't afford to payout more in freerolls? Maybe they've decided that those freerolls aren't attracting enough paying/depositing players? Maybe they decided to reduce the payout in hopes of finding the threshold number where they're still attracting business & not just burning dollars to a bunch of freeroll wh0res? (I mean there's LOTS.. .I've seen them across dozens of forums & affiliate sites.... it's almost all the very same players in all of them) Americans should be very cautious about depositing at any of these sites. Law enforcement feel they are used to launder money by cartels and terrorists. That they are fronts. Do you feel that the way they treat you is like these organizations? Or are they honest. I sure as heck don't know.

I haven't read about the sites being owned by cartels? Do you have links on that info.? (not saying it isn't possible). There are often withdrawal restrictions which help to eliminate customers/players from laundering money through the poker sites. IF it were owned by 'cartels' & 'terrorists' and used for laundering money, do you think they'd treat their customers poorly? (do you see how this doesn't make sense to do so?). I mean if there's something illegal going on (especially as wild as 'terrorism'/'terrorist organization' owning a poker site) then don't you think they'd treat their customers especially good... to help keep things under the radar so that they could continue to launder money?
If you do deposit, treat the money as lost already. Check out each site's rules for getting any money returned to you. Hard to impossible depending on the site.

Proceed with caution and don't be surprised when you are robbed and then blamed.

God bless and good luck. :eek: :( :cool: :questionm


A bit over the top perhaps.
 
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