Hope it's just a Carbon glitch

nabmom

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I finished playing two (cash) SnGs about 5 minutes ago and logged off. I just logged back on and now the system is not showing my real money balance. Also, when I right-click to see the view options, I only get 3: Jackpot, play money, VIP points. There is suddenly no option to see my real money balance.

I'll shoot an email to carbon support now, but I have that Black Friday feeling... I really hope I'm wrong...
 
WVHillbilly

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Glitch with the new cashier imo.
 
nabmom

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I can still buy in to the tables, so it seems to be an interface issue. The first time I logged in this evening, the SW updated and I had to log in with my player name instead of my email. I knew that change was happening. But I could still see my balance. After the second login it disappeared.
 
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Goathair

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i still can't log in. after multiple log in tries, now says account suspended.
 
kidkvno1

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i still can't log in. after multiple log in tries, now says account suspended.
That is from to many log-in attempts, you'll have to Email carbon now.


Edit: If you are having problems logging in, you will need to reset your password!!
 
Danilo

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I finished playing two (cash) SnGs about 5 minutes ago and logged off. I just logged back on and now the system is not showing my real money balance. Also, when I right-click to see the view options, I only get 3: Jackpot, play money, VIP points. There is suddenly no option to see my real money balance.

In my software is equal, as few as three options appears and the real money balance is hidden, I hope it is just a bug Carbon Poker ...


i still can't log in. after multiple log in tries, now says account suspended.

Note that from now on, you must use your Username to Login and not your e-mail after the release support access, try again to Login with your username Carbon Poker ..
 
blueskies

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Yup still doesn't display real money balance in the lobby. Annoying thing they've gotta fix.
 
D

deeshark420

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should be an easy fix

I finished playing two (cash) SnGs about 5 minutes ago and logged off. I just logged back on and now the system is not showing my real money balance. Also, when I right-click to see the view options, I only get 3: Jackpot, play money, VIP points. There is suddenly no option to see my real money balance.

I'll shoot an email to carbon support now, but I have that Black Friday feeling... I really hope I'm wrong...
should be an easy fix like yu said getting an email ut t them should correct the problem.
also hope you got my email about in the morning to play.gooodluck:jd4:
 
DaPirate

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Other sites on merge network still show $ balance as option... I'm sure Carbon will apply bandaide sooner or later lol
 
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rhombus

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Be careful when you login to Carbon. I haven't logged in for awhile and it now asks you to login with user name and not email as it was before.

You can click on Account and real money ledger for a popup screen or as before
Cashier which opens a web page.
YOu used to be able to change it via Settings Lobby Settings but that now only only show JAckpot, VIP and play money balances
 

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nabmom

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I've been playing with no problem. Today I got a reply from Carbon. Looks like the change to the interface is permanent. (emphasis is mine)

Dear Debbie,
Thank you for contacting us.
Please be informed that you will find your current real money balance in the Cashier and not in the software, if you go to the Real Money Ledger you will find all debits and credits made in your account.
If you want we can send you a file showing your recent activity with the balance, since the Cashier is something external the current balance will not be reflected in your Real Money Ledger..
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.
Kind regards,
Ethan Moss --
 
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