Hacked pokerstars account warning and more!

Ricey155

Ricey155

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Well, I have two pokerstars accounts and I know this mainly because one I completely forgot about received and email saying it had been hacked and to log in change the password with pin received in the email from stars security.

Account 1: haven't used it in ages and has no funds and no play.
Account 2: Use it every day and has all my funds in it, my latest tickets won etc.


Guess which one I can access and one I cannot :) lol


It's going to be a very quiet weekend :-( :icon_comp I'd happily delete account 1 but it give you no option and would it not be so much easier to phone to explain rather than emails??


Great customer service it isn't :eek: saved me losing more money on spin n go today. A9 is always a FH all in v my pocket KK twice. lost out coat.
 
Edison A

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Well, I have two PokerStars accounts and I know this mainly because one I completely forgot about received and email saying it had been hacked and to log in change the password with pin received in the email from stars security.

Account 1: haven't used it in ages and has no funds and no play.
Account 2: Use it every day and has all my funds in it, my latest tickets won etc.


Guess which one I can access and one I cannot :) lol


It's going to be a very quiet weekend :-( :icon_comp I'd happily delete account 1 but it give you no option and would it not be so much easier to phone to explain rather than emails??


Great customer service it isn't :eek: saved me losing more money on spin n go today. A9 is always a FH all in v my pocket KK twice. lost out coat.
It is forbidden to have 2 accounts in pokerstars, now they have more advanced methods for their security, they have greatly improved their security system to detect multi accounts
 
Ricey155

Ricey155

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I'm not saying they haven't but funny how they shutdown the account that has funds and leave the empty unused account.

I'm not bothered it only had $25 in it after spin n go ransacked my funds earlier
 
8bod8

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You broke the rules, they take action.
You have a small chance is you send them a very polite email, explaining the 'I forgot about the old account', see what happens.
 
MattRyder

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Well, I have two PokerStars accounts and I know this mainly because one I completely forgot about received and email saying it had been hacked and to log in change the password with pin received in the email from stars security.

Account 1: haven't used it in ages and has no funds and no play.
Account 2: Use it every day and has all my funds in it, my latest tickets won etc.

Guess which one I can access and one I cannot :) lol

It's going to be a very quiet weekend :-( :icon_comp I'd happily delete account 1 but it give you no option and would it not be so much easier to phone to explain rather than emails??

Great customer service it isn't :eek: saved me losing more money on spin n go today. A9 is always a FH all in v my pocket KK twice. lost out coat.
Sorry to hear. Good luck getting it sorted out.
 
grumblbrumbl

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The rules clearly stated that you can not have two accounts. And the fact that you forgot about the existence of your account is your personal problem. poker stars is absolutely logical here. They can not trust everyone. And your excuses about the forgotten account is an old trick of naive ignoramuses.
 
Ricey155

Ricey155

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that wasn't even the best news but I'll not share it lol. very nice lady has shut my other accounts and reactivated my main account.

There not stupid they can clearly see I've never used the same accounts to play at the same time and as per there rules no use in 6 months it should be dormant/closed.


Remember there was .com and UK only came about when poker was banned in the states.
 
Jockerist

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You should in detail explain the reason for two accounts in a letter to a support PS. Otherwise, they will forever block both your account and your legal residential address.
 
A

AlbieTross

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Having more than one account on any poker site is against the rules.It sucks you lost a lot but hey, rules are rules and when they're broken you have to face the consequences.
 
PHX

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They shut down your main one to make sure you get the message.

They will reinstate you with a warning once you remove all funds from the non active one and request to close it.


Of course if this not your first time they caught you using multiple accounts you maybe banned.
 
wrabinho

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i had 5 accounts, and then i recived an email from pokerstars that my accounts are frozen... so i must chose 1 to continue playing..
 
BlackMamba

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I read in the rules of PokerStars that the player can have only one account. Is it possible to have multiple?
 
shinedown.45

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I read in the rules of PokerStars that the player can have only one account. Is it possible to have multiple?
I believe you can have 2 accounts for 2 separate players from 1 IP address as long as both accounts are not active at the same time, but confirm this with pokerstars.
 
BlackMamba

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I believe you can have 2 accounts for 2 separate players from 1 IP address as long as both accounts are not active at the same time, but confirm this with pokerstars.

The rules of Stars, there are conditions of registration of a relative. And these two accounts can't play in games with less than 46 players. But it's still two different accounts and not two for one.
 
vitalicharniak

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If other accounts are played on conditional chips only, then no one in my opinion will recheck you.
 
Ricey155

Ricey155

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Cs sorted it out really quickly tbf, I fired a closure request on account that wasn't frozen and they shut 2 down (one I can't remember starting lol)

And winning on spin n go, ban did me good stopped the tilt 😂


My FRC life isn't over phew 🙏
 
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