Got message REAL MONEY GAMES NOT ALLOWED in middle of game Pokerstars

A

Aparajit

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So I live in india and I play real money games all the time. There is this problem where

sometimes when I register, it says real money games not allowed. I close the client and re open and it works fine. But this time its special

THE PROBLEM JUST CAME BACK IN THE MIDDLE OF A GAMEEEEEEEEEEE.

Im playing $15 heads up and in the middle of the game my internet got disconnected.

When I reconnected it showed the message " WE DONT OFFER REAL MONEY GAMES" ... no matter how many times I close and re open the client, it said same message.

And my blinds kept folded and I lost my $15 because of their technical difficulties. Considering the fact I'm the chip leader..

I even had the screenshots taken as I cant do anything.. In the middle of the game, It sat me out instead of letting me play.

5Tvtysb.jpg


Ihp4ybx.jpg


PCW1cMa.jpg



In front of my eyes, my opponent took my blinds little by little.

I would want my money back!! Tho i dont think they will refund my buyin. Im sure they will come up with some nice excuse lol

Anyways I just want to keep it out there...

Update: I can now register again but that glitch happens once in a while I guess.
 
Last edited:
shinedown.45

shinedown.45

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So I live in INDIA and I play real money games all the time. There is this problem where

sometimes when I register, it says real money games not allowed. I close the client and re open and it works fine. But this time its special

THE PROBLEM JUST CAME BACK IN THE MIDDLE OF A GAMEEEEEEEEEEE.

Im playing $15 heads up and in the middle of the game my internet got disconnected.

When I reconnected it showed the message " WE DONT OFFER REAL MONEY GAMES" ... no matter how many times I close and re open the client, it said same message.

And my blinds kept folded and I lost my $15 because of their technical difficulties. Considering the fact I'm the chip leader..

I even had the screenshots taken as I cant do anything.. In the middle of the game, It sat me out instead of letting me play.

5Tvtysb.jpg


Ihp4ybx.jpg


PCW1cMa.jpg



In front of my eyes, my opponent took my blinds little by little.

I would want my money back!! Tho i dont think they will refund my buyin. Im sure they will come up with some nice excuse lol

Anyways I just want to keep it out there...

Update: I can now register again but that glitch happens once in a while I guess.
Inform pokerstars immediately about the problem, if it is a tech problem on their end, the may likely give you a refund or some sort of compensation.
They have one of the best customer support IMO.
 
A

Aparajit

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Inform pokerstars immediately about the problem, if it is a tech problem on their end, the may likely give you a refund or some sort of compensation.
They have one of the best customer support IMO.

Yes I did. Sent them the screenshots as well.
Didnt get a reply as of now.
 
cr0thund3r

cr0thund3r

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I had a problem last week too. They said I am play from Estonia or something lol.
Obviously had some ip problems, friend of mine did too, as soon as I restarted the modem it was fine as I got new ip
 
A

Aparajit

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I had a problem last week too. They said I am play from Estonia or something lol.
Obviously had some ip problems, friend of mine did too, as soon as I restarted the modem it was fine as I got new ip

I see. I disconnect and reconnect and it works..

it happened to me again but i made it work.
But it stresses me as it happens right in middle of game, especially if its hyper turboo just couple of mins everything changes and all the chips will be over.

1t2AHlx.jpg


I got my chips when at 220 chips and won it but causes stress.
 
T

titiduru

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I see. I disconnect and reconnect and it works..

it happened to me again but i made it work.
But it stresses me as it happens right in middle of game, especially if its hyper turboo just couple of mins everything changes and all the chips will be over.

1t2AHlx.jpg


I got my chips when at 220 chips and won it but causes stress.

That must have been quite stressful, but in the end you won and that's all that matters. Hey, it might have even helped you win, you'll never know... Good luck, I hope it never happens again!
 
A

Aparajit

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Inform pokerstars immediately about the problem, if it is a tech problem on their end, the may likely give you a refund or some sort of compensation.
They have one of the best customer support IMO.


No one responded even till now.. They knew its their fault. lol I dont give a fuc as well. So its all good.
 
A

Aparajit

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Even today same thing happened...

Disconnected and reconnected but It wont let me play.. again Im in lead and the he just takes my stack little by little. No one would give my buyin.. I dont mind.

I wonder wat the problem is.

x7LBIAt.jpg


alRaMVX.jpg
 
slayerupon

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What a bad experience, have you tried using other platforms like Pokerstars?
 
EvertonGirl

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I hope they get it sorted for you soon.

That would tilt the chit out of me.
 
iwont20

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I bet they did something about it as it's been half of the year :D
 
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