Quick update if anyone cares. Heard back from Carbon in a timely fashion, just several hours. But of course, the response was non-sensical:
"Dear Valued Player,
Thank you for contacting us.
It appears that we do not have any problems with our servers.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Ryan
Customer Support Representative
In case this email does not fully answer your question, or you would like to
contact us for any reason, simply reply to this email."
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Sent today:
Hi Ryan,
???? I didn't say anything about servers! I'll
repeat and this time I have
attached the screenshot.
"Hi, I was in the
HORSE freeroll Feb 19 at 12:15 EST.
It was Razz, and I was the bringin with a 6. There was a 9, 7, J, 10, and 8 on the table (door cards). Bringin should have been the J. (And they didn't accidently pick the lowest, that would be the 3). It's just a
freeroll, and I don't care, I even won the hand but.... I've never seen this before.
The games was 17361775-63. It happened at 13:08:09 EST."
There's a glitch in your
software. Just thought someone there would want to know. If it happens late in a tourney or for
real money, it's bound to make some people mad. Thanks.
Beverly (divebich)