Getting Paid At Pokerstars?

Is anyone having issues getting paid there cashouts at pokerstars? I have made two cash outs one right after the other about 2 full weeks ago, received the automated email that said they both were approved and it would take 7-10 business days to go into my bank account and now thru numerous emails they are telling me its there processor not them.

I have asked numerous times for them to track it they say they cant? They cant track where they send there money? Now all I keep getting is the automated response that its the processors fault not theres.

Here is the latest email I have recieved

I hope this email finds you well.

Regarding your cashouts, please know that we are working hard to get
them credited to you in a timely manner.

Please know that on our side the funds have been sent as per normal.

Right now they are on our 3rd party company. The delay is on our
processor's side. As the funds have been already sent to the processor
we can not place them back into your PokerStars account.

At the moment we can not give you an exact day as to when the funds
will be reflected on your statement, as this depends on our processor
and each bank's individual processing procedures.

We will keep on working and contacting our processors until your
funds have been deposited into your account.

Thank you so much for your understanding on this issue,
your patience is greatly appreciated.

If you require further assistance please do not hesitate to contact
us at any time, we are here to help you.

Regards,

AlejandraL
PokerStars Payment Services


Has anyone else been having issues? Is there a higher authority to contact or do I just sit and wait and pray I get paid?

Thanks.

Great board by the way lots of interesting reading! Sorry my first post was a negative one.

SIGH USE SEARCH BUTTON IMO

its pokerstars, u will get paid, just wait for it
ps will be that last site to screw you over

Over 20 stars cashouts, no problems. Be patient.

Of all the sites out there, Stars is one that I'd have no concerns about whatsoever. Just be patient.

In the future, just cashout via check. I got mine in 6 regular days the last time I cashed out.

If you are cashing out via e-check, disbursements are handled by the/a 3rd party provider, just as the email you received indicates. Rest assured, PS has/will do their part in an efficient and timely manner. I worry more about money from SSA than PS.

10 working days is two full weeks.

Yes, I have been waiting over three weeks for a cash-out. I stopped playing at pokerstars and went back to Fulltilt. I have never had any issues there.

martini said:

Yes, I have been waiting over three weeks for a cash-out. I stopped playing at pokerstars and went back to Fulltilt. I have never had any issues there.

Click to expand...

if you ever DO have issues at FT, expect for it to take 3 weeks for support to e-mail you back

vanquish said:

if you ever DO have issues at FT, expect for it to take 3 weeks for support to e-mail you back with a form letter that doesn't help at all. Then another 3 weeks to get a response that actually helps.

Click to expand...

FYP

yea i use to have problems with cashouts there but now i use garybenson.com for all my cashouts and i've had no problems anymore

regards

bez

I have cashed out many times via pokerstars and never once had a problem.

You will get it.

Its been Said before in this thread....But Yeah stick to Checks sent Via Mail thats the best advice I can give....Thats a Soild Payout Method

Email I just got from PS

Hello JJ Cricket,

In recognition of the inconvenience you have suffered with the delay in receiving your
eCheck cashout we have credited your account with a bonus of 20% of the requested cashout
amount. This amounts to a credit of $69.65 for your $348.27 eCheck cashout requested on
19-Apr-08.

Just got the $$ in my checking account

yes pokerstars is good about cash outs