Getting Paid At Pokerstars?
Is anyone having issues getting paid there cashouts at pokerstars
? I have made two cash outs one right after the other about 2 full weeks ago, received the automated email that said they both were approved and it would take 7-10 business days to go into my bank account and now thru numerous emails they are telling me its there processor not them.
I have asked numerous times for them to track it they say they cant? They cant track where they send there money? Now all I keep getting is the automated response that its the processors fault not theres.
Here is the latest email I have recieved
I hope this email finds you well.
Regarding your cashouts, please know that we are working hard to get
them credited to you in a timely manner.
Please know that on our side the funds have been sent as per normal.
Right now they are on our 3rd party company. The delay is on our
processor's side. As the funds have been already sent to the processor
we can not place them back into your PokerStars account.
At the moment we can not give you an exact day as to when the funds
will be reflected on your statement, as this depends on our processor
and each bank's individual processing procedures.
We will keep on working and contacting our processors until your
funds have been deposited into your account.
Thank you so much for your understanding on this issue,
your patience is greatly appreciated.
If you require further assistance please do not hesitate to contact
us at any time, we are here to help you.
PokerStars Payment Services
Has anyone else been having issues? Is there a higher authority to contact or do I just sit and wait and pray I get paid?
Great board by the way lots of interesting reading! Sorry my first post was a negative one.