E
egr7
Rising Star
Bronze Level
I have been having a very hard time getting my money out of fulltilt poker, am I being unreasonable?
Their customer service is about as bad as I have ever seen. If anyone has a suggestion on what I could do to withdraw all my funds it would be appreciated. Can they just steal their users money like this and get away with it?
My responses were written quickly and may not be perfectly thought out but still how can a company act like this?
If this isn't stealing what is it?, with no remedy offered.
Below is my correspondence with them. The only thing I changed were the fulltilt usernames. I can hardly believe their customer service.
This is an automated message sent from full tilt poker.
Your Player ID: myFTuserName
From Player ID: MyMomsFTUserName
Date and Time: 2011-04-16 18:36:13
Transfer Number: 08222D35
Amount: $200.00 (USD)
Status: APPROVED
Fulltilt declines the transfer (1st time):
Your Player ID: myFTuserName
Date and Time: 2011-04-19 12:59:35
Transfer Number: 082231EB
Payment Method: instadebit
Amount: $200.00 (USD)
Status: DECLINED
Your withdrawal request has been declined. Please review your
personal account information to ensure that it is the same as the
information stored with your payment processor. You may correct
any of your personal information and try again. If you are still
unsuccessful, you may wish to try one of the other available
withdrawal methods.
Fulltilt's 1st correspondence with me:
Hello Bruce,
This email is to inform you that your recent withdrawal request has been declined.
Since our previous warning, you have continued to attempt to withdraw funds from Full Tilt Poker on behalf of other players. Our services are not provided solely to facilitate the movement of online funds, and we do not permit players to use our site for this purpose.
Your Full Tilt Poker account is temporarily closed until you reply to this email to acknowledge that you will not request withdrawals for other players going forward.
Thank you for your cooperation, and we look forward to hearing from you.
Regards,
Conor
Financial Security
Full Tilt Poker
Bruce's reply:
It is my money now, it has been transferred to me legitimately! MyMomsFTUserName
hasn't complain has she? Why can not yoeyoe transfer funds back to me
if she wants, does she not have the right to give her money to whom
she pleases? I am the one that deposited in the first place and
transfered it to MyMomsFTUserName account!!!! MyMomsFTUserName has never deposited ever.
As I stated in an earlier email MyMomsFTUserName is my mother, I
am her son.
What gives you the right to not release my money??? You sure were
happy enough to take it using instadebit!! All the money in both
account is from me, which kind of makes it mine doesn't it? ... so I
am withdrawing my money!!!! Once again check your records on
depositing, I am the only one that deposited, all the money in mine or
MyMomsFTUserName's accounts.
I was going to just take $200 and was going to continue to play at
fulltilt but now I want to remove everything and be done with this
site because of this.
Are you now going to steal my money? When did MyMomsFTUserName ever make a
deposit? Who other than me transferred funds to her? These a
rhetorical questions as all the money in both accounts is from me. So
as you demanded an answer in your last email I demand and answer ...
are you going to steal my money? Are you a thief?
Of coarse you would have let me play with that money and lose it, but
you won't let me withdraw ... very disturbing behavior indeed.
I will be awaiting your reply. I doubt I will be getting one as I
didn't get one from my last response to your email. I am coming to
believe this fulltilt operation is a really shady business. And if I
don't get a response it is not over.
Hello Bruce,
This email is to inform you that your recent withdrawal request has
been declined.
Since our previous warning, you have continued to attempt to withdraw
funds from Full Tilt Poker on behalf of other players. Our services
are not provided solely to facilitate the movement of online funds,
and we do not permit players to use our site for this purpose.
Your Full Tilt Poker account is temporarily closed until you reply to
this email to acknowledge that you will not request withdrawals for
other players going forward.
Thank you for your cooperation, and we look forward to hearing from you.
Regards,
Conor
Financial Security
Full Tilt Poker
Fulltilt declines the transfer (2nd time):
Your Player ID: myFTuserName
Date and Time: 2011-04-23 10:49:06
Transfer Number: 0828E31F
Payment Method: InstaDebit
Amount: $200.00 (USD)
Status: DECLINED
Your withdrawal request has been declined. Please review your
personal account information to ensure that it is the same as the
information stored with your payment processor. You may correct
any of your personal information and try again. If you are still
unsuccessful, you may wish to try one of the other available
withdrawal methods.
Bruce's reply:
What policy am I going against? I am not trying to as you say,
"attempt to withdraw funds from Full Tilt Poker on behalf of other
players". She transferred that money to me, why can't she do this with
her own money? As I mentioned before all the money in both accounts
has been deposited by me.
I did give my mother Christmas and birthday presents as transfers
since she loves poker and I thought it would be a good gift. When the
recent news came out about fulltilt and some other sites she was
worried that she had too much money in her account and wanted to
withdraw it, I told her she could transfer it to me at which point I
gave her $200 cash to cover her transfer (is this money not mine since
my mother was compensated with the $200 cash I gave her?). So she
transferred the money, she received the $200 from me so now I am out
the $200 because you won't allow me to take my money out.
It is obviously easier for me to withdraw using instabank as it is how
I put the money in ... and may I remind you that all the money in
either account was put in by me. My mother doesn't have a way to
withdraw setup right now so it seemed to be the easiest way to do this
since I am setup with instabank. I just don't see what I am doing that
is wrong.
If you would like I can give you both my mother's
phone number and mine and you can talk to each of us.
What I stated above is true and I just don't see how you can call it
being transferring money on behalf of other players. So when someone
transfers money it isn't their money ... at what point does it become
their money ... when they lose it???? Would you have allowed me to
play a $200 sit and go ... I think you would, it is only when I wanted
to withdraw it that it became a problem with you. It's not even a
large sum of money and you have now made me sour on fulltilt poker. It
sad that my first withdrawal has gone like this ... I enjoyed playing
here but you have force my hand to quit.
The $200 is mine and not hers ... I paid her $200 cash already just
after the transfer so how am I "attempting to withdraw funds from Full
Tilt Poker on behalf of other players"?
I am not going to push my mother to quit Fulltilt, but after this I
just don't think I can play here anymore. So I want to withdraw the
money I have in this fulltilt account, all of it now not just the
$200. How can I get my money out?
I look forward to your reply.
Fulltilts reply:
Hello Bruce,
Thank you for your response.
As previously mentioned, we cannot take exceptions to our policies. Our services are not provided solely to facilitate the movement of online funds, and we do not permit players to use our site for this purpose.
Please reply to this email to acknowledge that you will not withdraw funds that you received from other players.
Thank you for your cooperation.
Regards,
Jason
Cashier
Full Tilt Poker
My reply:
Please pass these emails to someone higher than you. I'm done wasting
my time with cashiers. I think you are being totally unreasonable with
the facts I sent you. Fulltilt approved the transfer, once the
transfer has been approved it is my money I can do what I want with
it. Why did you approve it? Would I have been able to use that money
and gamble with it? ... answer me that. You haven't answer any of my
questions.
I will probably be posting these email correspondences on some social
networking and poker sights .... so I will be awaiting your answers.
Also point to the information you claim I have violated which states
that after a transfer has been made and also approve by fulltilt poker
and both parties that are involve in the transfer are in agreement
that the player who received the funds cannot withdraw it ... I want
to read that.
I have asked you how I could get this money out ... I haven't received
one answer to that question as of yet. Is this money now locked up at
fulltilt, what right do you have to do this? As I have said in a
earlier emails this seems to be like stealing. You approved the
transfer than tell me how to use my money? What, I have to play and
lose it to make you happy and I can never withdraw it? What type of
organization do you run there?
Please forward all our correspondence to a higher authority ... you
have been totally unreasonable. You haven't told me how to get access
to my funds and you have locked me out of fulltilt poker, your emails
are very vague and do not answer any of my questions. I want to deal
with some higher authority who will give me answers and point to the
articles that show that an approve fulltilt transfer cannot be
withdrawn. Also is my money locked up forever? What rights to you
have to do this?
I will be awaiting your answers to my questions. Please this time
answer my questions and do not just send me vague form type letters.
Fulltilts reply:
Hello Bruce,
Thank you for contacting us.
As previously explained to you, it is against site policy to simply withdraw funds from another player. Funds are to be used for play on the table and of course any winnings you are eligible to withdraw.
We are not a financial institute where people can simply hand each other money then withdraw it.
Please comply to our instructions stating that you will not withdraw funds from other players. This is our final decision on the matter. Failure to do so may lead to a permanent closure of your account.
Thank you for your cooperation. If you have any questions, please feel free to email us.
Regards,
Daniel
My reply:
Once again no answers to my questions. No quality customer service. I am corresponding to a low level person and not even allowed to corespondence with a higher authority. Once again I receive a vague type form letter.
Still no remedy to this situation and a dictatorial attitude with my money akin to thievery. No pointing to where your policies are that I have violated. I searched your website for one I couldn't find it.
Your final decision is unacceptable ... move all my correspondence to your manager that can give me a remedy to this situation.
Unbelievable!!!
This is not over.
Their customer service is about as bad as I have ever seen. If anyone has a suggestion on what I could do to withdraw all my funds it would be appreciated. Can they just steal their users money like this and get away with it?
My responses were written quickly and may not be perfectly thought out but still how can a company act like this?
If this isn't stealing what is it?, with no remedy offered.
Below is my correspondence with them. The only thing I changed were the fulltilt usernames. I can hardly believe their customer service.
This is an automated message sent from full tilt poker.
Your Player ID: myFTuserName
From Player ID: MyMomsFTUserName
Date and Time: 2011-04-16 18:36:13
Transfer Number: 08222D35
Amount: $200.00 (USD)
Status: APPROVED
Fulltilt declines the transfer (1st time):
Your Player ID: myFTuserName
Date and Time: 2011-04-19 12:59:35
Transfer Number: 082231EB
Payment Method: instadebit
Amount: $200.00 (USD)
Status: DECLINED
Your withdrawal request has been declined. Please review your
personal account information to ensure that it is the same as the
information stored with your payment processor. You may correct
any of your personal information and try again. If you are still
unsuccessful, you may wish to try one of the other available
withdrawal methods.
Fulltilt's 1st correspondence with me:
Hello Bruce,
This email is to inform you that your recent withdrawal request has been declined.
Since our previous warning, you have continued to attempt to withdraw funds from Full Tilt Poker on behalf of other players. Our services are not provided solely to facilitate the movement of online funds, and we do not permit players to use our site for this purpose.
Your Full Tilt Poker account is temporarily closed until you reply to this email to acknowledge that you will not request withdrawals for other players going forward.
Thank you for your cooperation, and we look forward to hearing from you.
Regards,
Conor
Financial Security
Full Tilt Poker
Bruce's reply:
It is my money now, it has been transferred to me legitimately! MyMomsFTUserName
hasn't complain has she? Why can not yoeyoe transfer funds back to me
if she wants, does she not have the right to give her money to whom
she pleases? I am the one that deposited in the first place and
transfered it to MyMomsFTUserName account!!!! MyMomsFTUserName has never deposited ever.
As I stated in an earlier email MyMomsFTUserName is my mother, I
am her son.
What gives you the right to not release my money??? You sure were
happy enough to take it using instadebit!! All the money in both
account is from me, which kind of makes it mine doesn't it? ... so I
am withdrawing my money!!!! Once again check your records on
depositing, I am the only one that deposited, all the money in mine or
MyMomsFTUserName's accounts.
I was going to just take $200 and was going to continue to play at
fulltilt but now I want to remove everything and be done with this
site because of this.
Are you now going to steal my money? When did MyMomsFTUserName ever make a
deposit? Who other than me transferred funds to her? These a
rhetorical questions as all the money in both accounts is from me. So
as you demanded an answer in your last email I demand and answer ...
are you going to steal my money? Are you a thief?
Of coarse you would have let me play with that money and lose it, but
you won't let me withdraw ... very disturbing behavior indeed.
I will be awaiting your reply. I doubt I will be getting one as I
didn't get one from my last response to your email. I am coming to
believe this fulltilt operation is a really shady business. And if I
don't get a response it is not over.
Hello Bruce,
This email is to inform you that your recent withdrawal request has
been declined.
Since our previous warning, you have continued to attempt to withdraw
funds from Full Tilt Poker on behalf of other players. Our services
are not provided solely to facilitate the movement of online funds,
and we do not permit players to use our site for this purpose.
Your Full Tilt Poker account is temporarily closed until you reply to
this email to acknowledge that you will not request withdrawals for
other players going forward.
Thank you for your cooperation, and we look forward to hearing from you.
Regards,
Conor
Financial Security
Full Tilt Poker
Fulltilt declines the transfer (2nd time):
Your Player ID: myFTuserName
Date and Time: 2011-04-23 10:49:06
Transfer Number: 0828E31F
Payment Method: InstaDebit
Amount: $200.00 (USD)
Status: DECLINED
Your withdrawal request has been declined. Please review your
personal account information to ensure that it is the same as the
information stored with your payment processor. You may correct
any of your personal information and try again. If you are still
unsuccessful, you may wish to try one of the other available
withdrawal methods.
Bruce's reply:
What policy am I going against? I am not trying to as you say,
"attempt to withdraw funds from Full Tilt Poker on behalf of other
players". She transferred that money to me, why can't she do this with
her own money? As I mentioned before all the money in both accounts
has been deposited by me.
I did give my mother Christmas and birthday presents as transfers
since she loves poker and I thought it would be a good gift. When the
recent news came out about fulltilt and some other sites she was
worried that she had too much money in her account and wanted to
withdraw it, I told her she could transfer it to me at which point I
gave her $200 cash to cover her transfer (is this money not mine since
my mother was compensated with the $200 cash I gave her?). So she
transferred the money, she received the $200 from me so now I am out
the $200 because you won't allow me to take my money out.
It is obviously easier for me to withdraw using instabank as it is how
I put the money in ... and may I remind you that all the money in
either account was put in by me. My mother doesn't have a way to
withdraw setup right now so it seemed to be the easiest way to do this
since I am setup with instabank. I just don't see what I am doing that
is wrong.
If you would like I can give you both my mother's
phone number and mine and you can talk to each of us.
What I stated above is true and I just don't see how you can call it
being transferring money on behalf of other players. So when someone
transfers money it isn't their money ... at what point does it become
their money ... when they lose it???? Would you have allowed me to
play a $200 sit and go ... I think you would, it is only when I wanted
to withdraw it that it became a problem with you. It's not even a
large sum of money and you have now made me sour on fulltilt poker. It
sad that my first withdrawal has gone like this ... I enjoyed playing
here but you have force my hand to quit.
The $200 is mine and not hers ... I paid her $200 cash already just
after the transfer so how am I "attempting to withdraw funds from Full
Tilt Poker on behalf of other players"?
I am not going to push my mother to quit Fulltilt, but after this I
just don't think I can play here anymore. So I want to withdraw the
money I have in this fulltilt account, all of it now not just the
$200. How can I get my money out?
I look forward to your reply.
Fulltilts reply:
Hello Bruce,
Thank you for your response.
As previously mentioned, we cannot take exceptions to our policies. Our services are not provided solely to facilitate the movement of online funds, and we do not permit players to use our site for this purpose.
Please reply to this email to acknowledge that you will not withdraw funds that you received from other players.
Thank you for your cooperation.
Regards,
Jason
Cashier
Full Tilt Poker
My reply:
Please pass these emails to someone higher than you. I'm done wasting
my time with cashiers. I think you are being totally unreasonable with
the facts I sent you. Fulltilt approved the transfer, once the
transfer has been approved it is my money I can do what I want with
it. Why did you approve it? Would I have been able to use that money
and gamble with it? ... answer me that. You haven't answer any of my
questions.
I will probably be posting these email correspondences on some social
networking and poker sights .... so I will be awaiting your answers.
Also point to the information you claim I have violated which states
that after a transfer has been made and also approve by fulltilt poker
and both parties that are involve in the transfer are in agreement
that the player who received the funds cannot withdraw it ... I want
to read that.
I have asked you how I could get this money out ... I haven't received
one answer to that question as of yet. Is this money now locked up at
fulltilt, what right do you have to do this? As I have said in a
earlier emails this seems to be like stealing. You approved the
transfer than tell me how to use my money? What, I have to play and
lose it to make you happy and I can never withdraw it? What type of
organization do you run there?
Please forward all our correspondence to a higher authority ... you
have been totally unreasonable. You haven't told me how to get access
to my funds and you have locked me out of fulltilt poker, your emails
are very vague and do not answer any of my questions. I want to deal
with some higher authority who will give me answers and point to the
articles that show that an approve fulltilt transfer cannot be
withdrawn. Also is my money locked up forever? What rights to you
have to do this?
I will be awaiting your answers to my questions. Please this time
answer my questions and do not just send me vague form type letters.
Fulltilts reply:
Hello Bruce,
Thank you for contacting us.
As previously explained to you, it is against site policy to simply withdraw funds from another player. Funds are to be used for play on the table and of course any winnings you are eligible to withdraw.
We are not a financial institute where people can simply hand each other money then withdraw it.
Please comply to our instructions stating that you will not withdraw funds from other players. This is our final decision on the matter. Failure to do so may lead to a permanent closure of your account.
Thank you for your cooperation. If you have any questions, please feel free to email us.
Regards,
Daniel
My reply:
Once again no answers to my questions. No quality customer service. I am corresponding to a low level person and not even allowed to corespondence with a higher authority. Once again I receive a vague type form letter.
Still no remedy to this situation and a dictatorial attitude with my money akin to thievery. No pointing to where your policies are that I have violated. I searched your website for one I couldn't find it.
Your final decision is unacceptable ... move all my correspondence to your manager that can give me a remedy to this situation.
Unbelievable!!!
This is not over.