Originally Posted by Skychief
One day I could not log on. I did everything their IT department suggested. After a month of not being able to log on, I asked to have my money refunded or cash in since I was ahead. I'm still trying to get it back. They request a photo ID and electric or utility bill. When they recieved it they say it is too dark or too light, etc. I have never seen a more unprofessional group that is intent on hanging onto your money. No other site has made me jump through so many hoops to send you a check. I've never had any poker site make me do this. On top of that they say I will never be able to play on FullTilt if I close my account. Do not join them.
Surprised this hasn't been mentioned, but where are the emails? What was their assessment of why you were not able to log in? What was the error message? And what did they suggest you do
On your ID.... How did you send it? Did you scan your own bills? If so, surely the file is saved on your hard drive. Did they look dark to you? They don't fade in an emailed attachment.
What do you mean by 'never able to play'. Duh, if they close your account, how can you play? It always helps to post the email, because you try to re-iterate their exact words, and your own verbiage is ambiguous, and misconstrued from what FT actually meant. And no, they don't let folks close accounts only to start a new one later. No site does this. The reasons why should require no explanation.