Fulltilt email support (BAD)

Do FTP have live chat support. since everytime I request for an update on my delay withdrawal thur email. The email support mostly not gonna get back. And the only way to get a reply from them is to cancel the withdrawal. If they do have live support then it will be much easiler!!

They do not. Sorry.

anyone really did call FTP for an inquire?

Yes FT's customer support is bad. Here's my experience.

FT was my first online poker site. I was 1 FT point away from clearing another $10 of my deposit bonus. I had five days left to do it.

Stupid me emailed them to ask about withdrawal options, and they locked my account because I had another account (which I created months ago, but never played and forgot about). So it took them 3 days to explain why they locked my account and what I need to do.

I sent them scans of my IDs immediately, and it took them another 2 days to respond, hours after my deadline passed.

Yes, ten bucks isn't much, but when I was grinding at 2 cent tables, it takes a long time just to clear ten bucks, so that really felt like all that time was wasted.

ft support has always taken ages for them to get back to ya, not sure why mabe they need more staff lmao.......pick me pick me hehe

blueskies said:

Yes FT's customer support is bad. Here's my experience.

FT was my first online poker site. I was 1 FT point away from clearing another $10 of my deposit bonus. I had five days left to do it.

Stupid me emailed them to ask about withdrawal options, and they locked my account because I had another account (which I created months ago, but never played and forgot about). So it took them 3 days to explain why they locked my account and what I need to do.

I sent them scans of my IDs immediately, and it took them another 2 days to respond, hours after my deadline passed.

Yes, ten bucks isn't much, but when I was grinding at 2 cent tables, it takes a long time just to clear ten bucks, so that really felt like all that time was wasted.

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That's your own fault.

You aren't allowed to have multiple accounts.

That's not bad customer service.. that's a bad customer.

Withdraws trigger a security check.. your security check brought the fact that you had multiple accounts to light.

Multiple accounts are a breach of the T&C. They are not allowed to help prevent players committing fraud etc.

You knew that you had multiple accounts.. they didn't make a mistake did they?

What were you expecting? An email calling you a cheeky scamp and asking you not to do it again? That's not the way multiple accounts are usually dealt with is it?

woody19 said:

ft support has always taken ages for them to get back to ya, not sure why mabe they need more staff lmao.......pick me pick me hehe

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Contacted them maybe 10 times, always received a response within 2 hrs....

FT has always had the worst customer service that I have ever had experience with.

Takes them forever to respond and half the time they do it's just some stock e-mail reply with no helpful information. What are you going to do though? If yopu wanna play there you just have to deal with it.

They have always answerd me within 2 hours and I have no complain about their service so far. As long and you don't infringe things like multiaccount they act pretty fast and properly.

I have always found the support at FT to be very good. Even though I am still begging them to somehow get me RaKEBACK.....LOL.

I sent an email yesterday more or less saying I was gonna take my money elsewhere since I have a RB offer at another site. If they actually give me RB I will be quite happy and I will transfer all money from my other sites. Actualyl if they say no I am gonna email them again and tell them that if they guarentee me the RB I am planning on doubling my BR there.

Hopefully this will work

kmixer said:

I have always found the support at FT to be very good. Even though I am still begging them to somehow get me RaKEBACK.....LOL.

I sent an email yesterday more or less saying I was gonna take my money elsewhere since I have a RB offer at another site. If they actually give me RB I will be quite happy and I will transfer all money from my other sites. Actualyl if they say no I am gonna email them again and tell them that if they guarentee me the RB I am planning on doubling my BR there.

Hopefully this will work

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They wont, your account is linked to an affilliate. They are already obliged to pay that affiliate for life.

I don't blame you for keeping on trying, but you are fighting a loosing battle on this one.

RB is pretty essential for a micro stakes player because rake accounts for about 6bb/100 think what you could do with an extra 6bb/100 tagged on to your win-rate!

Stu_Ungar said:

They wont, your account is linked to an affilliate. They are already obliged to pay that affiliate for life.

I don't blame you for keeping on trying, but you are fighting a loosing battle on this one.

RB is pretty essential for a micro stakes player because rake accounts for about 6bb/100 think what you could do with an extra 6bb/100 tagged on to your win-rate!

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I know and this is why I must move my money off of FT if they will not (can not) give me rake back. I joined FT for play chips three years ago and had no iea what any of this stuff is. Why do thy want to punish people that were not aware of what they signed up for? Why should the affiliates benefit if we can't? I guess money talks though and I will remove my money from there (little as it may be) if they can;t work it out.

If I don;t play at FT the affiliate and FT lose out. I would think that FT needs to re think these arrangements.

kmixer said:

I know and this is why I must move my money off of FT if they will not (can not) give me rake back. I joined FT for play chips three years ago and had no iea what any of this stuff is. Why do thy want to punish people that were not aware of what they signed up for? Why should the affiliates benefit if we can't? I guess money talks though and I will remove my money from there (little as it may be) if they can;t work it out.

If I don;t play at FT the affiliate and FT lose out. I would think that FT needs to re think these arrangements.

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Well what it all boils down to is that the affiliate system is cheaper than mass advertising.

The affiliate gets a percentage of your winnings for life in return for getting you to sign up with FT and this deal is better than FT trying to keep a perpetual world wide advertising campaign going.

If FT stoped honouring the deal with the affiliate then the affilliates would havve less of an incentive to do FT's advertising for them and thus FT then have to spend money on untargeted advertising.

This means a drop in revenue for FT so it just dosent make any sense form a business perspective to stop honouring these agreements.

Stu_Ungar said:

Well what it all boils down to is that the affiliate system is cheaper than mass advertising.

The affiliate gets a percentage of your winnings for life in return for getting you to sign up with FT and this deal is better than FT trying to keep a perpetual world wide advertising campaign going.

If FT stoped honouring the deal with the affiliate then the affilliates would havve less of an incentive to do FT's advertising for them and thus FT then have to spend money on untargeted advertising.

This means a drop in revenue for FT so it just dosent make any sense form a business perspective to stop honouring these agreements.

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The I guess it is time for me to move on. Maybe you can help out in my other thread that I just started Stu. Thanks for the replies thus far. Sorry OP for thread crapping.

kmixer said:

The I guess it is time for me to move on. Maybe you can help out in my other thread that I just started Stu. Thanks for the replies thus far. Sorry OP for thread crapping.

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Well I'm glad you can see why the system is the way it is and why they wont change their minds. I see so many people trying to argue with FT on this but IMO its pointless because it does make sense why things are the way they are. That not to say I think its fair to the player concerned but like all big businesses, things driven by profits. The bigger picture is that micro players who even know what RB is are a relative minority of all micro players.

I think you should definitely move to a different site because not having RB is a big disadvantage for you.

This is why I'm responding in this thread.. I only play on FT so cant really offer any opinions on other site that offer RB. I didnt want to post that in one of your other threads because although you would see it as a reply to this conversation, everyone else would be oblivious to this conversation and think that I had taken the time to make a post saying that I didnt know anything that could be considered useful.... which is kind of pointless although I do see a few people do this quite regularly!

But yes definitely look for a new site and remember that after about 100-200NL most people say the poker stars loyalty program offers a better deal than RB. So if you make it to those levels you would be better playing on PS then FT anyway!

Stu_Ungar said:

That's your own fault.

You aren't allowed to have multiple accounts.

That's not bad customer service.. that's a bad customer.

Withdraws trigger a security check.. your security check brought the fact that you had multiple accounts to light.

Multiple accounts are a breach of the T&C. They are not allowed to help prevent players committing fraud etc.

You knew that you had multiple accounts.. they didn't make a mistake did they?

What were you expecting? An email calling you a cheeky scamp and asking you not to do it again? That's not the way multiple accounts are usually dealt with is it?

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I forgot I had 2 accounts.

I don't blame them for locking my account. I blame them for taking 5 days to unfreeze my account. I responded to any response from them within 2 hours. I even said "stupid me". I know having two accounts was my negligence and fault.

Again, I blame them for the length of time it takes to correspond. PS and Carbon are 24 hours or less.

FWIW folks I always full tilt was slow. In recent weeks theve been getting faster and faster responding to me. I just sent them a email explaining why I dont like how long the late registration lasts in the MSOP. Its much longer than it used to be which was about two levels.

Got this response in 14 Minutes

Hello Normand,

Thank you for your feedback.

We appreciate your suggestions on how we can improve your online poker
experience, and we'll consider implementing some changes to the registration
procedure on full tilt poker. We encourage you to always let us know ways we can
improve your online poker experience, as many of our features were created based
on feedback from our players.

If you'd like to recommend additional features or improvements, please feel free
to visit our Online poker forum at http://pokerforums.fulltiltpoker.com and post
your comments under "Feedback and Feature Requests".

Good luck at the tables, and if you have any further questions, please let us
know.

Regards,

Dave
Full Tilt Poker Suppor

blueskies said:

I forgot I had 2 accounts.

I don't blame them for locking my account. I blame them for taking 5 days to unfreeze my account. I responded to any response from them within 2 hours. I even said "stupid me". I know having two accounts was my negligence and fault.

Again, I blame them for the length of time it takes to correspond. PS and Carbon are 24 hours or less.

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Can you confirm that PS and Carbon would respond and unfreeze an account within 24 hrs after discovering an instance of multi-accounting?

Stu_Ungar said:

Can you confirm that PS and Carbon would respond and unfreeze an account within 24 hrs after discovering an instance of multi-accounting?

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Aight, if you wanna be an a-hole about this, fine.

I just shared my experience I had with FT. No more, no less.

blueskies said:

Aight, if you wanna be an a-hole about this, fine.

I just shared my experience I had with FT. No more, no less.

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He's not being an a-hole, just stating facts. When multiple accounts are discovered, they have to take some time to investigate and verify identities. Now think of all the open investigations they must have on any given day. I think 5 days is a pretty good turnaround in comparison to stories I've heard about other smaller sites. That is all that Stu was getting at, I'm sure.

juiceeQ said:

He's not being an a-hole, just stating facts. When multiple accounts are discovered, they have to take some time to investigate and verify identities. Now think of all the open investigations they must have on any given day. I think 5 days is a pretty good turnaround in comparison to stories I've heard about other smaller sites. That is all that Stu was getting at, I'm sure.

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This is it.

What Blueskies is doing is comparing the length of time FT takes to investigate an instance of multiple accounts to the length of time Carbon and PS take to respond to a standard support email.

He is not comparing like for like.

I just yelled at them for emailing me promos which I opted out of and they fixed it within 1 day. Good experience with customer service there.

Stu_Ungar said:

That's your own fault.

You aren't allowed to have multiple accounts.

That's not bad customer service.. that's a bad customer.

Withdraws trigger a security check.. your security check brought the fact that you had multiple accounts to light.

Multiple accounts are a breach of the T&C. They are not allowed to help prevent players committing fraud etc.

You knew that you had multiple accounts.. they didn't make a mistake did they?


What were you expecting? An email calling you a cheeky scamp and asking you not to do it again? That's not the way multiple accounts are usually dealt with is it?

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Haha epic. I was gonna write the same thing.

Stu_Ungar said:

That's your own fault.

You aren't allowed to have multiple accounts.

That's not bad customer service.. that's a bad customer.

Withdraws trigger a security check.. your security check brought the fact that you had multiple accounts to light.

Multiple accounts are a breach of the T&C. They are not allowed to help prevent players committing fraud etc.

You knew that you had multiple accounts.. they didn't make a mistake did they?

What were you expecting? An email calling you a cheeky scamp and asking you not to do it again? That's not the way multiple accounts are usually dealt with is it?

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If full tilt take 72 hours each time to reply to their customer then that is bad customer service! I do not know why you are writing on this site because anyone who has used FullTilt's customer service will know that you are lying when you say you've emailed them 10 times and they've replied within 2 hours each time because that is simply not how they work. The customer service at full tilt is dreadful and needs to be changed asap. Anyone who reads this guys posts please ignore as it is incorrect information. If you are considering setting up a fulltilt account why not email the customer service team or better yet ask to speak to someone in person. After 72 hours they will get back to you saying they do not have a contact number and they take 72 hours to respond due to a high number of emails.

This thread is nearly 5 years old. The info in it is from before Black Friday. Please check posting dates before replying to ancient threads. Closing now.