Full Tilt support is a joke.

I

ilostmysoul

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I've always played pokerstars since I started with online gambling, but recently I won $16 off a CC freeroll (thank you CardsChat by the way :)) and wanted to know how to process a transaction between FTP and PS, or withdraw from FTP altogether.

So I go to their website, where it says I need to deposit to be able to transfer/withdraw. They go into no details whatsoever if the deposits and withdraws you've made in PS account for anything or not, etc.

So I email their support email to ask for more clarity and I give a very detailed take on all this. They resent my e-mail to their security team. Yea, the security team. And their security team only replies after 8 hours. I'm assuming that's because they are not 24/7. They are operating in the EU, and they only start working at 9am, which is when I got my reply.
Anyways, this reply is just a short bullet point list, without any details whatsoever, but now they say I need to play with funds I deposit in order to transfer.

Once again I don't understand what they mean. Can I deposit $10, play a $.02 tournament, and that's it? Or do I have some "goal" (ie. Reach 10 FTP Player points before you are able to transfer money). So I sent them another email asking for more clarity... And that's it. It was over 14 hours ago, no reply. THE SECURITY TEAM. PokerStars support always replied to me in less than 30 minutes. The general support. I assume their security team would be back to me almost instantly. Now this...

Maybe I am making a big deal out of nothing. But anyways FTP... No. Never again am I playing for more than a dime there. I'll contact PS regarding FTP from now on. And they're lucky I don't know who to turn from to write a legal complaint against them for bad client service (since all poker rooms in portugal are now registered as public companies).
 
angeliks

angeliks

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Oct 1, 2014
Total posts
118
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hello look what you could do is join the PS and FTP accounts. Then you spend the $ 16 to PS FTP. As your accounts will be joined so do not spend money FTP refused to PS
and technical support is always a joke in most softwares out XD
 
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