Ok i am going to lay out the exact full story for you guys to see what you think using the english language to the best of my ability... bare with me i only got a B haha.
I deposit $250 in mid December 2010 to FTP via debit card to try and make a little extra money, i play for a few days and make it up to $334 and decide to withdraw.
A short time after the request i recieve this email:
For security reasons, we need to verify your identity and ownership of the Visa
xxxxxxxxx, recently used on Full Tilt Poker.
Please send clear scanned copies of the following items to
* Photo ID: A digital photograph of you holding your ID document, so that we can compare you to your ID document.
One of the following forms of ID are acceptable: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry.
- Proof of Address (less than 60 days old):
One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.
- The front of the credit card listed above.
-The back of the card, please cover up the CVV number before sending.
Credit card statement(s) showing the transaction(s) to Full Tilt Poker with the deposit method above. If you bank online and do not receive paper statements, please send a screenshot of your online statement(s).
Before sending copies of your documents, please ensure the following requirements are met:
* Copies must be clear and legible (96 to 150 DPI or higher recommended for scanned copies).
* The document needs to be a full page and complete (bill/pay stubs, folded papers, envelopes, and partial sections are unacceptable).
* Bills must clearly display that company's letterhead or official logo.
* Your address verification document must display the same name and address listed on your Full Tilt Poker account.
* We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg, .jpeg) or PDF (.pdf) format.
If you do not have access to a scanner, we will accept digital photos of the documents providing they meet the requirements above. If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance.
Please note that your Full Tilt Poker account will remain suspended until we receive and verify legible copies of all requested documents.
Once we process your documentation we will contact you with an update on the status of your account.
Thank you for your cooperation.
Full Tilt Poker
After a number of emails back and forth discussing certain things (which i may add was done very efficiently), all my documentation was verified except for my bank statement, here is the email:
Unfortunately, we are unable to accept your bank statement because it does not include the last 4 digits of the credit card used on Full Tilt Poker (xxxx), so we recommend asking the bank for a more detailed bank statement.
We appreciate your cooperation, and look forward to hearing from you. If you have any questions, please let us know.
Full Tilt Poker Support
I then went to my bank, asked them for a more detailed statement and they told me that they could not send 16 digit card numbers on bank statements because of secuirty reasons, but the account number and sort code is unique to me and can be used as proof. (the bank statement and card have the acc number and sort code on). So i asked for an official letter from the bank to explain the situation.
I sent the letter to them and explained the situation on the 29th of Dec 2010... and thats where it all went sour. I did not recieve any message from them at all, then i emailed them again and asked them what was going on, and they replied very quickly saying:
Thank you for contacting Full Tilt Poker Support.
We apologize for the delay you've experienced in receiving a response from us. We are currently experiencing a higher volume of emails than usual and are responding to each one as quickly as possible.
While we understand that waiting for an answer can be frustrating, sending extra messages about the same issue can actually cause further delays. Please help us serve you faster by sending only one email about a single subject.
Thank you for your patience, and please let us know if you have any questions. We're always here to help.
Full Tilt Poker Support
That was over a week and a half ago.... if they are so busy how could Deidre respond so quickly to my message!!!!!!!!
Well thats it, im going crazy and am considering seeking legal advice... this shit cant be allowed right?